Great work! Lance kept me informed and Tony was patient with my questions. And ahead of schedule! Thanks Footprints team.
Excellent. Very professional.
Great customer service and great finished product. They are very detailed oriented, professional, and always communicate with updates.
Lance and Tony were very great to work with and did an awesome job of communicating progress and issues while installing tile throughout my home. They were very professional and I would use again.
Tony did vinyl floors in my old house and tile and hardwood in my new house. All turned out magnificent. So happy with his work.
Footprints installed our flooring in our home. Great job. They finished ahead of schedule. Tony was very responsive.
We had used Footprints before. They had tiled our Master bathroom, replacing the carpet. They did excellent work, so we called Footprints to tile our concrete back yard patio. lance was very prompt in setting an appointment to give us an estimate. he arrived right on time. We liked the estimate and he consulted with tony to schedule the install. I provided the Tile, Footprints provided everything else and their team arrived to do the install. They completed the tile install on the first day. They came back the next day to apply the grout. Then they cleaned up, and the job was finished. I am attaching a photograph of the finished patio. We could not be more pleased.
Excellent quality work
Great construction work and customer service. I also had prompt repairs for warranty issue
Footprints Flooring was absolutely the best! From the receptionist who took the first call to Lance the sales representative, to Tony the foreman on the job, to the diligent workers, everyone was friendly, responsive, and most importantly hard working and efficient. Our floors look amazing thanks to their superior workmanship!
Footprints flooring did a great job installing flooring throughout our home! Payton was super responsive and professional, as was Tony. Thanks guys!!
I had the entrance way tile replaced. Daniel did a fantastic job. It looks beautiful. The only thing I did not like was getting on the schedule. They said I was on the schedule for a particular week, but never let me know the day or time. I had to contact them to confirm the time. Then once they started my job, they took the workman who was working on my project and had him do another job before he finished mine and I had to contact them to find out when mine would be finished.
Incredibly nice and helpful. Went above and beyond. Double checked work that was completed before approval. On time and consistent. Professional craftsmanship and great communication. Responds same day and super helpful if you have questions.
Worst company ever. Problems from the very start. Poor install of our penny tile. We have never received a full days work from them, and most often they come at 5pm and work in the evenings. Feel like a 3rd rate customer that they are trying to fit in after other jobs. We are doing a new bathroom and regardless of size, we should be treated like every other customer. Called the main office and spoke to Kristen (sp?), and she promised someone from the main office would get back to me that same day, and that didn't happen. It's now been over three weeks and our shower is still not done. Filing a BBB complaint. Someone was supposed to show up today....still not here. Steve Smith should be ashamed of his company. DO NOT USE THEM.UPDATE ** 8/5/20Tony was wonderful. He took full responsibility of a bad situation and made it right. He listened, did not make excuses, and gave us a full refund. I do wish him success and hopefully our situation was out of the norm.
Payton was a consummate professional. Initially, he gave us the pricing breakdown of what to expect, along with time guidelines, after which we figured we would give them a shot and see how job goes. My wife and I could not be more pleased with the work they did for us; the kitchen looks impeccable! Thank you guys!
The crew at Footprints Floors were wonderful to work with! Tony and Payton were attentive and professional and made sure we were happy throughout the process. Carlos did a fabulous job with the tile work in our bathrooms and we’ll be using them again for future projects. In this day and age it’s hard to find a company to not only show up, but to also deliver a high quality result. We are very happy and would recommend their services 100%!
Tony and his crews are a top notch team. The quality of their work is surpassed only by their professionalism. I would recommend them to anyone.
From start to finish we had a great experience on all levels - customer service, project management, communication, honesty, integrity and craftsmanship. If you're looking for a personalized touch and want gorgeous floors, I would highly recommend Footprints Floors.
Tony at Footprints Floors is easy to work with. The quality of work they achieve is impressive. I highly recommend this company for its integrity, professionalism and attention to customer service.