Footprints Floors Carmel
Featured Reviews & Testimonials

I had a fantastic experience with Footprints Floors, thanks to Tom. He was prompt, friendly, and a great communicator. I appreciated how quickly and honestly he assessed my flooring issue. Not only did he diagnose the problem, but he advised me on how to fix the problem myself to save on costs. I appreciated that so much, and I will definitely be using footprints Floors for projects in the future because of this experience. Five stars!

The wood floors and tile work look amazing. The service was exactly what was needed. The crews were professional and very efficient.

We had our dark oak hardwood floors refinished to a natural wood. They turned out amazing! The entire process went smoothly from the measuring consult to the finish. They completed early & and we were able to move back into our home a day earlier.

Footprints Floors Carmel install our kitchen backsplash and we are very please with the results. Tom walked me through the process and made several recommendations on how to have the best design. The process toke one day and was very fast and clean. I highly recommend Footprint and I’m looking forward to work with them on my next projects.

Tom and his team are very professional and provide great service! Tile was installed in our master bathroom and basement bar, and they are both perfect! The team was efficient and very clean. We were so impressed with Tom and his teams that we had them come back and install some accent wood walls and shiplap. We are so happy with all of the work done by Footprints Floors.. I would definitely recommend them!

I've tried to avoid writing my whole life story, but I need to give you context for what Footprints Floors helped us do... SORRY! TLDR Footprints Floors is awesome. You would be stupid to use any other flooring contractor. My wife and I adopted a whole litter of cats. So we have four. Yes, FOUR! We thought they would get along well with each other since they were siblings and grew up together since birth. Wow, were we wrong. Back in the dark ages of Covid19 circa 2019-2021my wife and I both fell into deep depression. During that time we stopped having people over to our house because of the pandemic, and we stopped caring for ourselves as well as we should have. Days turned into weeks turned into months turned into years. During that time our cats struggled a lot too. They grew anxious and started becoming territorial with each other. They started spraying / peeing outside their litter boxes. Fast forward to 2024 and our house WREAKS of cat urine. Yes, it's incredibly embarrassing. We tried to get rid of the smell but we couldn't We needed help to get out of the cycle we were stuck in.... and we then found Footprints Floors. Tom and his team helped us more than I can ever put into words. They removed all the NASTY carpet for us and helped us breathe fresh air for the first time in years. They replaced the carpet with engineered hardwood flooring and it turned out BEAUTIFUL. Their craftsmanship is leagues above "standard" construction companies. In my professional life, I have worked as a project manager in a field adjacent to construction management, and I have a lot of experience working with different trades and multiple areas of construction management. I have lead projects at Indianapolis Motor Speedway, Indiana University, Indiana State Senate Building, mega churches Northview Christian Church, Traders Point Christian Church, Grace Church, and more. All that to say, I have managed many high level / high cost projects for very large organizations. The level of professionalism and customer service with Footprints Floors is truly top tier! I cannot say enough how happy we are with the work they did removing and replacing our flooring. Approximately 1500 square feet of flooring was removed and replaced. Every area received special care. We are so grateful for the diligence and hard work of this team to bring our house back to a place where we are happy to live here. TLDR, life was bad, our carpets were old, and Footprints removed them. They installed new hardwood and they did a fantastic job.

I could not have been more pleased with Footprints Floors. Tom was amazing to work with during the process. We had a small project, and it was a busy time of year for them, but he made it work. Luis was a wonderful craftsman. He did a phenomenal job matching the floor stain to exactly what we wanted. If you want someone reliable, trustworthy, and quality craftsmanship I highly recommend Footprints Floors.

Tom is great and the guys were really fast. Everything was done within a few days. Looking forward to the bathroom remodel next.

Even though it was up to us to pick out the color, there’s always a sense of anxiety as to what the finished product will look like. We are absolutely thrilled! The floors look amazing. Tom and Luis did a phenomenal job. We would highly recommend them.

Great job. All was done in a professional and caring way.

Our 30 year old house that we've lived in for 14 years was ready for renovations. We chose to pursue replacement of carpet with white oak hardwood floors in 3 rooms, sanding and refinishing of existing 1st floor hardwood, addition of kitchen backsplash, and replacement of fireplace hearth and face tile. We pursued quotes from (4) resources including Footprints Floors. Tom Hickerson visited our home. He did the best job of answering a long list of project questions. In addition, he provided a competitive quote that was the most detailed of all quotes. We planned our work schedule. Tom visited daily to ensure work was on track and resolve any surprises and silly questions that evolved. His floor and tile teams were thorough and accomplished. Most notable was Abraham who a true craftsman who cut and installed herringbone tile for our kitchen backsplash and had stellar workmanship including 45 degree cuts and 1/16" grout lines on fluted fireplace tile. We are extremely happy and currently planning (2) future projects with Footprints Floors.

We recently had our wood floors redone by Footprints. They were recommended to us by other flooring professionals. It turned out to be a solid recommendation! Tom is very knowledgeable and stayed on top of our job, meeting with us a number of times and answering all our questions. This was particularly helpful given the disruption to our household and animals. Luis, who performed the work, clearly knows what he is doing. From our perspective, Luis went the extra distance to make sure everything was done right. Nothing was rushed. We had a few minor touchups at the end that Luis came back and completed - no issues there. Overall, our floors look great. It was an easy 5-star rating for us.

Footprints, and especially Tom, were fantastic to work with! He came out to give us an estimate in a very timely manner and was so professional and kind compared to other companies we had out. He even played with our dog which made us so happy. The pricing was fair and the estimate was able to be modified a-la-carte for our needs. We ended up doing our own demo and having Footprints do the installation of our LVP in our entire downstairs, changing the orientation of the flooring from the builder grade as well at Tom's recommendation, and we are beyond happy with how it turned out! The guys who installed the flooring were kind, professional, and extremely hard workers. They stayed until 8:30pm to get as much done as they could, and completed the job in just 2 days. We can't recommend Footprints more highly!!

Tom was wonderful that helping me find the exact person I was needing for my specific job on my house!

Quality respect and appreciation, I can really tell it’s more than just a job. It’s what they do.

Completed on time and at the budget we agreed upon. A couple of minor issues were proactively addressed.

Tom and the team have been great to work with. We are very happy with their oversight and professionalism. Highly recommended.

Our floors look amazing thanks to Tom and his crew. They were great to work with!

I used Footprints to have new floors put in at my house and they also did new backsplash in my kitchen as well as new tile in my bathrooms. Needless to say, it was a huge project! These guys did a great job on all of it! Their team was super professional and clean throughout the project!

I have used Floorprints multiple times and consistently received outstanding results. Tom's expertise and attention to detail are exceptional, and his knowledge is evident in the quality of work delivered.

We used Footprints Floors to install hardwood floors throughout our entire main level and we could not be more happy with how they turned out! Tom and his team were top notch professionals to work with! Highly recommend using them!

Footprints Floors is a world-class flooring company. The customer service and quality of work were outstanding. I highly recommend them. My wife and I are very happy with our new basement floor and will be reaching out once we are ready to re-floor our main level.

Very happy with installation. Great attention to detail. Kept everything tidy. They were careful with furniture moving. Great crew. Would definitely recommend.

The crew was on time and did an excellent job then cleaned up after

Tom at Footprints was absolutely amazing to work with. Personable and informative from quote to finish. He and his team ensured that our vision for our backsplash exceeded our expectations. I highly recommend utilizing Footprints for your installation needs.

Absolutely incredible! I got my work done remotely and yet they took care of everything without me woryying about the project . They go above and beyond . We noticed a molding that was missed in a particular step and called them after 4months the project was complete. Tom Instantly responded to take care of it. I'm glad I went with a company that are true to their business and take care of their customers.

My experience with Footprints Floors Carmel taking up an existing wood floor glued to a cement slab and replacing it with a new wood floor was excellent. Everyone involved in the project was very professional and outstanding to work with, including Brian Knuth, owner, Tom Hickerson, estimator, and Kevin McNany, manager. I would highly recommend this company. They do quality work.

Tom and Kevin were easy to work with when it was time to redo the floors throughout my home. The flooring crew was absolutely incredible, and I cannot express how thoroughly impressed I am with their perfect work. Just speechless!! I can’t wait to use this crew again when it’s time to redo my bathroom floors!

Tom and his team do incredible work! Although based in Carmel, they went out of their way to come redo the floors in my new home all the way in Anderson! They were on time, updated every step of the way, and highly professional. Footprints does great work and I will definitely use them again!

I’ve used Footprints Floors for several large projects over the past 2 years and the level of service an quality they provide is truly unmatched. Most recently, Tom and his team put in a heated tile system and new shower in my master bathroom. The team is professional, friendly, attentive to details and took extra care to make sure I was 100% satisfied with their work. In addition to the master bathroom, Footprints also put in hardwood floors in my entire main floor and master bedroom about 18 months ago, which turned out absolutely beautiful and transformed the whole look of my house. I highly recommend them for any flooring project and know that if I have a future need Tom is the first person I call.

Excellent to work with. Everything was on-time and excellent quality of work. We love the end result.

That m and his team are all very professional, thorough, and clean. We needed a board on our floor replaced due to it being damaged by an electrician. I was not confident that this could be done. The cake out quickly after I called for an estimate. They scheduled me quickly. They showed up on time, reviewed the scope of work with me, and did exactly what they said. They did a great job of cleaning up after the work as well. You cannot tell where the damages were, which board was replaced, or that any dust was created from the repairs. Highly recommended!!!

Great responsiveness and professionalism. Turned out great!

Was a great appointment. Seen what I needed, pointed me in right direction. Was very professional. Would use again in a second!

Tom and Craig from Footprints of Carmel were professional and great to work with throughout the entire process of installing our new floor. Their teams showed an eye for detail and I would recommend them to anyone needing flooring or repairs done.

Had pre-finished hardwood floors installed over previously carpeted room. Very professional and done in one day! Worked until it was done, passed 5 pm but not by much

Tom gave us some great advice on what we should do about some trouble we were having with our engineered hardwood floor.

Everyone was very nice and polite, the workers were courteous and thorough, they cleaned up when they had finished their work. My one source of dissatisfaction was we were not informed of that we had to supply another $200 worth of material. We knew about the molding but not all the other supplies. LH

We had the crew install a backsplash and laminate floor. They did a great job. The crews were on time and 100% cleaned up at the end of each work day, no tools or equipment lying around. When they pulled up the laminate flooring and found that the floor was very unlevel, they were able to offer a solution at a reasonable cost. The crew manager helped us figure out what we needed to supply, ie grout, mortar, transition pieces etc, and provided a list which was very helpful and saved some money from having them pick everything up. I would 100% recommend them and they will be my only call when we need wok completed in the future. As a matter of fact, they will be coming in the spring to refinish our hardwood floors!

The job supervisors were always available and responsive. The installers were professional, tidy, and polite. Even the post-install was quick, and all the small tweaks were dealt with immediately.

Footprints Flooring did amazing work refinishing my original hardwood floors!! They got me on the schedule for just days after my quote, they were professional, and efficient with their time. I was blown away by the final product and so happy with my choice to have them do this job for me. They made sure I was satisfied with the choice of color and the final product and answered any/all questions I had. 10/10 would recommend

We cannot say enough good things about Footprints Floors! From Tom coming to measure, Craig overseeing the project, and the amazing dedicated team of installers….we could not be more pleased! Our house is very old (late 1800’s and add-on in 1930’s) - the team had to level the floors before vinyl plank could be installed. Additional work that was done to give us the best quality product and floors we will enjoy for years to come!! Thank you all at Footprints Floors!

Professional, detailed work - couldn’t be happier with the results of my kitchen backsplash replacement - thanks again!

We were thrilled with the work that Footprints did on our flooring project. Craig did a great job managing the project and the crew working on our floors were meticulous in the installation. Great experience and great pricing. I would totally recommend them for any flooring project.

This was a great team. They squeezed our project in close to the holiday and had a very good crew. They were professional, polite, and did a great job. They protected carpets and walls and cleaned up EVERYTHING. Supervisor checked in often and was always available if needed. Highly recommend this Footprints Floors Carmel.

Tom and Craig were very responsive to all my questions. The installers were polite and cleaned up after themselves. We definitely recommend their services!

Everyone I dealt with (Tom with sales and quoting), Craig (field manager), and the different team members who did the work were all very professional and courteous. After the job was done I found a couple things I didn’t like, Craig acted fast in getting the issues resolved. I would recommend this team to anyone.

Our experience with Foot Prints was very positive. Everything about the process was professional and we will most definitely use them in the future.

Tom and his team were all friendly and professional, and the floors look amazing!

They refinished our wood kitchen floor and did a great job. Nice people and efficient. I would definitely use them again and recommend them to others.

Footprint flooring came in and delivered an excellent service. The quality of work and speed to which the flooring went put down was amazing. Tom gave us a gorgeous new floor that perfectly compliments our remodeled kitchen and the whole down stairs. We are looking forward to Footprints Floors doing our upstairs floors next. Thanks for the "win" Tom

Fast, honest, great quality. Would use time and time again.

Tom and his crew were awesome to work with! They tore out and replaced about 1200 sq ft of flooring in our new home. Our Floor & Decor product was delayed which pushed back our installation date, but Tom was quick to contact the store to find out what was going on and to reassure us that he was still there and ready to get our job done as soon as the materials arrived. The crew arrived right on time on the first day of install and got to work immediately. They were all friendly, respectful, and communicative. They kept us informed on what they were going to complete each day. We had some unexpected subfloor repairs, but they worked close to 12 hours each day in order to get our project completed on time. We highly recommend them!

Footprints installed new hardwood floor in our kitchen, then stained it to match existing hardwood in the three adjoining rooms. Finally they applied 3 coats of polyurethane sealer. Their pricing was the best quoted, installation team very hard working and professional and the work was inspected by the owner. They arrived on time and even came when weather had closed down schools and most local events to finish our last coat of sealer. We highly recommend their work and will use them again in the future!

Tom was wonderful to work with and completely transparent regarding the project. Highly recommend.

I highly recommend Footprints and can’t wait to use them again! After a burst pipe ruined my bedroom and hallway floor, Tom provided a quote that fit right in my budget and maintained great communication throughout the entire process. Luis and his crew installed new hardwoods in just a few days and were able to match the new floors to the existing hardwoods so that it all blended perfectly. I love my new hardwoods so much that I want to have more installed in the rest of my house!

Tom was very attentive to what I wanted from Footprints and what I could do before they installed the flooring. The installers were excellent and took measures to scar the flooring when moving appliances. It was nice that I didn't have to say anything to correct their work.

Everyone was professional and understanding of what I wanted. I will be referring them to other people.

I'm so glad I went with Footprints Floors of Carmel! Tom was professional, exhibited high standards, especially in terms of work quality, and provided excellent value. Highly recommend!

Very personable, respectful and gives an honest assessment. Makes you feel comfortable and confident about the work that needs done.

It was a pleasure working with Tom and Nick along with David & Hector. A total professional and satisfying experience!!!

Great service, excellent pricing, and quick turnaround time on the project. If you have flooring work to get done, don't waste your time. Just call Tom!

Easy to work with and my floors look amazing

I had Footprints out to refinish the original wooden floors for the downstairs of the house a few months back and liked their work so much that I rehired them refinish the stairs and upstairs hallway (which included repairs) as well. They were very knowledgeable on the subject matter and were able to provide a clear estimate on specifically what they could or could not fix, as well as a fairly accurate estimation on when work would be completed. The workers themselves were very courteous throughout, as they always showed up on time, practiced social distancing, and were sure to clean up after themselves at the end of each work day. They were even able to throw in some transitions to the bedrooms and bathroom floors, which I greatly appreciated. The craftsmanship of their work was superb, and really transformed the feeling of the entire upstairs of the house. I thought the total cost of the project was more than fair, and was more than worth it given their reliability. I'm a firm believer in that you get what you pay for, and Footprints didn't fail to impress once again. I would 100% recommend Footprints to anyone who has a floor restoration project.

The whole crew was amazing! The craftsmanship was spectacular and they were quick and polite.

Excellent, excellent, excellent company. They have done work in my home twice now. First one room and the rest of the house on December 30th. It is beautiful. All very professional and cleaned up after. Worked 12 hours with an extended crew so that they could complete in one day for over 1,100 square feet of LVP installed. Be sure to call Tom Hickerson for all of your flooring needs.

Great job done by Tom and Camen on our new bathroom floor. We are very happy with the job they did! We would use them again and would highly recommend them!

Just had my hardwood floors re-surfaced and I could not be happier. Great price and great quality work. Tom was professional, caring and patient. He helped me pick out the right color for my home and my personality. I would definitely use again.

I have my floors done originally using a third-party installer from floor and decor they installed my stairs wrong 2 different times. Footprint floors came to repair all the damage and took care of all the headaches with the third left installer and ordering new parts. The owner was really helpful and professional, and even salted our driveway! I highly recommend this company!

When Footprints Floors say they are one-of-a-kind family owned business, we found out personally this was true. The owner himself came out to give us an estimate on installing our new backsplash. In no time a craftsmen was at our home to install it. When completed it was the overall look we wanted. Thank you to the owner and the craftsmen for not only doing a great job for us, but also for being so kind. I would highly recommend them.

When Footprints Floors say they are one-of-a-kind family owned business, we found out personally this was true. The owner himself came out to give us an estimate on installing our new backsplash. In no time a craftsmen was at our home to install it. When completed it was the overall look we wanted. Thank you to the owner and the craftsmen for not only doing a great job for us, but also for being so kind. I would highly recommend them.

Footprints Floors were great. I highly recommend them.

Brian and his crew are a step above the rest. When it comes to work quality and professionalism he definitely sets himself apart. I would recommend him anytime.

Bought an old house near broad ripple that had a zookeeper as the previous owner for decades. Needless to say the floors were in terrible shape. After working with Tom to pick out the color and sheen of the floors they were able to get the work done extremely quick, a little over a week from when I first contacted them. When the job was done Tom personally reviewed the floors and answered any questions I had, even repairing a small crack. Now my floors look great and new again. The price is fair and you get quality work. Highly recommend.

We love our refinished floors, stained Weathered Oak on red oak wood. From start to finish, we were impressed with Footprints Floors. Everyone we dealt with was professional—prompt response time, excellent communication, and follow-through. Pricing was competitive. Tom is very personable and answered all our questions, listened, and was attentive to our needs and choice for the right color. Luis is a master! Also, extremely nice, conscientious, and totally changed the look of our rooms with an amazing floor transformation! We recommend Footprints and would use this team again.

We love our refinished floors, stained Weathered Oak on red oak wood. From start to finish, we were impressed with Footprints Floors. Everyone we dealt with was professional—prompt response time, excellent communication, and follow-through. Pricing was competitive. Tom is very personable and answered all our questions, listened, and was attentive to our needs and choice for the right color. Luis is a master! Also, extremely nice, conscientious, and totally changed the look of our rooms with an amazing floor transformation! We recommend Footprints and would use this team again.

We love our refinished floors, stained Weathered Oak on red oak wood. From start to finish, we were impressed with Footprints Floors. Everyone we dealt with was professional--prompt response time, excellent communication, and follow-through. Pricing was competitive. Tom is very personable and answered all our questions, listened, and was attentive to our needs and choice for the right color. Luis is a master! Also, extremely nice, conscientious, and totally changed the look of our rooms with an amazing floor transformation!We recommend Footprints and would use this team again.

Even though we had some install problems, things finally turned out good.

We recently had our hardwood floors refinished and new ones installed. Tom and his team did a fantastic job and we love the results! The communication was exceptional throughout the entire process, the crew was both professional and friendly, and the pricing was very fair. We highly recommend Footprints Floors and we are getting ready to use them again soon to do another job.

Tom and his staff installed most of the flooring in our home. Fell in love with our home all over again !

kITCHEN FLOORING: Very pleased with the work . Excellent service! Recommend Highly Carmel.

Had good service

Tom was great to work with. He was very professional and was so patient while I was deciding on the type of flooring I wanted. I have received so many compliments on my new floors.

Tom and his two-man crew were great to work with. The crew was very courteous and conscientious. I love my new floor in my kitchen and master bathroom.

Tom was great to work with. His crew was on time professional and did great work. I look forward to working with Tom and crew again.

Tom and his team were on time, professional, and did great work. Communication was great! We were on a time crunch, and they were able to get the job done. I would highly recommend them.

Tom and his team were on time, professional, and did great work. Communication was great! We were on a time crunch, and they were able to get the job done. I would highly recommend them.

Great work and everyone involved with the project was amazing to work with!

Footprints Floors did an amazing job. They walked us through the whole process of finding the right flooring and explained everything they were doing. They were Uber professional and so fun to work with. I cannot recommend them enough!!! They are amazing and if you’re even considering going somewhere else, don’t.

Footprints Floors did an amazing job. They walked us through the whole process of finding the right flooring and explained everything they were doing. They were Uber professional and so fun to work with. I cannot recommend them enough!!! They are amazing and if you’re even considering going somewhere else, don’t.

Great work and everyone involved with the project was amazing to work with!

Footprints Floors did an amazing job. They walked us through the whole process of finding the right flooring and explained everything they were doing. They were Uber professional and so fun to work with. I cannot recommend them enough!!! They are amazing and if you’re even considering going somewhere else, don’t.

My 2 new bathroom floors are off the chart ! Excellent professional customer service from day 1. We could not have asked for better installers. Now I want them to do the whole house !

Tom and Brandon were personable and professional. My floor installer, Brandon is Industry known. Brandon pointed out issues that needed to be resolved in order for me to have a successful installation. The entire process from the virtual assessment to the floor installation was timely. My new space is gorgeous. I highly recommend Footprints Floors.

They did a fantastic job!!

Tom and his installers were AMAZING. They were friendly, clean and respectful of my home. I enjoyed spending the afternoon chatting with them and learning from them. I was able to call them and get my new kitchen floor installed within a quick turnaround time. I 1000000% recommend Footprints Floors to anyone and everyone looking to do flooring. My floor looks beautiful and I am so appreciative I was able to find them and feel to have worked with them!

Came in with a great bid number. Scheduled a day and time. Showed up when they said and finished quick. Cleaned up everything. Very professional. Had absolutely no complaints or problems. Highly recommend them for your flooring needs.

Great work no issues after installing. I will have them do more work in the near future

From start to finish we had a great experience on all levels - customer service, project management, communication, honesty, integrity and craftsmanship. If you're looking for a personalized touch and want gorgeous floors, I would highly recommend Footprints Floors.

Tom at Footprints Floors is easy to work with. The quality of work they achieve is impressive. I highly recommend this company for its integrity, professionalism and attention to customer service.