Flooring Contractor FAQs in Cincinnati

Mike and his crew did an incredible job from start to finish. The project started a year ago when they came and quoted a job for me. I did not get it done then but was able to make it work a year later. He was able to be flexible on pricing and was honest, helpful and always on-time. I look forward to using Footprint again in the future.

tl;dr: Amazing customer service and quality work! Thanks, Mike! We are on a tight schedule closing on a house mid November and needing to get the floor refinished before we can move in and host family for the upcoming holidays. Mike was awesome and able to fit us in, even with our aggressive schedule! He was able to put an estimate together just based on a floorplan I mocked up, since we didn't have easy access to the house before closing for him to do a walk-through. He was very knowledgeable and I appreciated his eye for color/undertones and his great stain recommendations as a result. He even came by our current house to pick up the first payment for the project, which I appreciated as a homebody! I would have left a 5 star review on all that alone, but Mike continued to go above and beyond for us. My husband has very exacting standards and there were a few areas he wasn't fully happy with. Mike came back out to reinspect those areas - one or two of which did need a correction, and I'm sure some of which were my husband being a bit picky. Mike not only agreed to have the crew take another pass over the floor, but the crew was already there and got started immediately! Thank you, Mike! You made our lives easier and helped us put one of our first stamps on the new home. I appreciate your friendliness and amazing customer service!

Really great service, Mike was very responsive and helpful throughout the process. He visited every day his team was on site. Professional and personal. Would use them again for future flooring needs.

Mike & the Footprints team did an excellent job installing hardwood in our master, matching some existing flooring already in the home. They were kind, efficient and hardworking! Definitely recommend.

I would highly recommend footprint Flooring! I hired them for a smaller job but they did not rush through it. They spent so much time making sure floors were in great shape before the staining process. They repaired every imperfection and did an amazing job. Everyone was super patient as I ask a lot of questions about process. The floors look amazing and we will use them again for next project!

I highly recommend Footprints Floors. They refinished our hardwood floors and installed vinyl tile in our back laundry/hall to the garage. The hardwood floors are stunning and it's hard to believe that our floors could be this beautiful - but they are! Some bedrooms were not refinished and they were meticulous in sanding up to the flooring in the bedroom.. Mike and his crew mixed up multiple stain combinations until we found 'the perfect color'. The workmen arrived on time, worked hard and were courteous. They cleaned up the workspace every evening and did a good job of trying to control the inevitable sanding dust. Every aspect of the job from the original estimating visit through to the end was professional. I highly recommend.

Excellent service!

This is the way to run a business! From start to finish, we could not be more pleased. Marshal and Mike came out to our house and presented several different flooring options, with the likely timeframe and costs associated with each. We ultimately decided on luxury vinyl flooring, but would have felt confident with them doing any project. They scheduled the work within a reasonable timeframe once the materials were in stock. They and their crew were very professional, and took very good care of our home, covering everything up to protect from dust prior to starting. They started on time, and actually finished a little earlier than planned. The quote was very reasonable, and they stuck to it (actually discounted it for materials not used). Minor issues were addressed quickly, and completely satisfactorily. The floors look beautiful...even our dog approves (see picture)! We would use Footprint Floors again without question, and recommend them unreservedly. Thank you!

Professional approach, straight forward, transparent pricing. Did what they said, did it well, and did it in the time frame stated. Worked within the stricture of the condo association requirements as well. Highly recommend.

Highly recommend Footprint Floors. Excellent quality work, very prompt and accurate communication, willing to go above and beyond the standard job expectations. Couldn't be happier with the results of our project.

I had been wanting to replace my floors for a long time. Marshal and Mike were extremely patient, knowledgeable and helpful every step of the way. They had a solution for everything and were so easy to work with. And the new floor was put in so quickly and looks beautiful…I absolutely love it and couldn’t be happier. I highly recommend Footprints Floors.

Great experience. They did a wonderful job, very professional and whole project was completed on time.

Mike and his team were wonderful. Very professional, always got back to me quickly, and provided sound advice and suggestions. They also got the work done well and fast. Would definitely recommend!

Footprints Floors installed my new kitchen and bathroom vinyl floors for me. I am extremely pleased with the outstanding job they did. Mike Swofford, company owner, was a pleasure to work with on planning and having the project completed by his flooring installers. They did a superb job from start to finish. The completed flooring looks absolutely beautiful! I highly recommend using Footprints Floors for your future flooring needs.

We were impressed with the professionalism, speed, and cleanliness of the work performed by Footprints. We had very good communication through the process and have beautiful floors as a result.

We had a great experience with Footprints Flooring from the professional consultation to the actual install. I was so impressed with Marshall who was able to answer all my questions. The project manager Mike explained the process and what we should expect. Phil and his crew (Justin and Jason) were great. They worked quickly and the floor looks great. I would definitely use them again if we have any future needs.

They were very responsive and everyone that came to our house was hardworking and professional. Whenever I had a question or concern, they would listen and do their best to address any concerns. We have a 100 year old home and had some designs that we wanted replicated. They did a great job. It looks as good as I hoped it would. They removed old tile from the kitchen and replaced it with hardwood. We had some other quotes and they were very competitive. One of the other floor companies started complaining about the difficulty of the work. They were concerned about damaging our custom kitchen cabinets. But not footprints flooring. They took on the task and knew it was going to be tough. I was so impressed, I told them they can send people over to inspect our floors. I highly recommend them. I'm not one to write reviews that often. These guys deserve my accolades. I would use them again.

They were amazing! From the salesman to the installers! ⭐️⭐️⭐️⭐️⭐️ The installers were prompt every day. They were respectful, efficient, clean and very professional! We had a daily update call in The morning and in the evening. Thank you!!

I purchased my own flooring and had the Footprint team install. There estimate wasn't the cheapest but they had recommendations for installing my engineered hardwood that went above any beyond what other companies were recommending. I have had 2 experiences with hardwood installation and Footprints was by FAR superior. The team was responsive from the beginning. We are incredibly happy with the final results.

We could not be happier with the professionalism, timeliness, communication, value, and quality of work. This company pays an exceptional amount of attention to detail. The flooring they installed is beautiful. They also refinished some existing hardwood to match the new flooring and the color match is amazing. It certainly exceeded my expectations. They were prompt, didn’t leave a mess behind, and communicated regularly about the progress. In fact they finished the project earlier than expected. I would highly recommend this company for flooring installation and hardwood refinishing.