UPDATED 5/28/2024
This Privacy Policy (“Privacy Policy” or “Policy”) explains how Branches Company, LLC d/b/a Footprints Floors and its corporate affiliates (“we,” or “us,” or “our”) collect personal information based on your interactions with us online and offline, including on our websites, applications, and forums (collectively the “Sites”), other online offerings, when we provide services or offer products online or offline (collectively, the “Services”). This Policy applies to our collection and use of personal information and describes rights you may have with respect to your personal information. By using our Sites and otherwise interacting with us, you agree to our use of your information consistent with this Policy.
We collect the following categories of personal information:
We have collected the above categories of personal information in the 12 months prior to the date of this Privacy Policy.
We collect, maintain, and use your personal information for a number of purposes set forth below:
When we engage in digital advertising, we may sell the following categories of personal information (according to the broad definition of the word “sell” under certain state laws) or we may share them for purposes of cross-context behavioral advertising:
These categories of personal information are sold to or shared for cross-context behavioral advertising to advertising networks and other companies that facilitate digital advertising. We engage in such sales and sharing to facilitate digital advertising that is able to reach people that are most likely to be interested in the Services we provide. We do so by allowing third parties to place cookies or other trackers on our Sites that may collect information about your online activities over time and across different websites or applications. These parties may then use the information they collect to provide you with personalized content. For more information about the use of cookies and trackers, see the section “Automated Information Collection” below.
We do not sell or share any of the other categories of personal information we collect for cross-context behavioral advertising.
To opt out of such sales and sharing of personal information, please contact us at [email protected] .
Retention Periods
We retain the personal information we collect and use for the length of time necessary to provide our Services (including any warranty services), to comply with legal obligations, or to protect our legal rights. Sometimes, your personal data is stored in backup archives or is otherwise stored in such a way that makes it technically infeasible to delete it. In that case, then we will continue securely storing your personal data but will cease processing it and will delete it at a future available opportunity.
Categories of Sources From Which We Collect Personal Information
We collect personal information directly from the following sources:
Use or Disclosure of Sensitive Personal Information
We do not collect, use, or disclose Sensitive Personal Information, nor do we create profiles about individuals or for any purposes other than providing our Services.
Disclosure of Personal Information for Business Purposes in the Past 12 Months
The following chart describes the categories of personal information that we disclosed to third parties for a business purpose in the 12 months prior to the date of this Policy:
| Categories of Consumers’ Personal Information | Categories of Third Parties to Which We Disclosed Personal Information for Business Purposes |
|---|---|
| Personal identifiers: name, email address, address of the property for which service is requested or provided, home or billing address, telephone numbers, customer number, account password, IP address |
Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, process franchisee applications, provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, provide analytics information, provide legal and accounting services.
Subcontractors that perform specialized components of the Services we offer. Franchises (if disclosed by Franchisor) or Franchisor (if disclosed by Franchisee). |
| Commercial information: records of products or Services purchased, ordered, returned, or considered; other purchasing or consuming histories; payment information. For franchise applicants, owners and their respective spouses, information about applicants’, owners’, and respective spouses’ assets, income, property and business ownership interests and operations, and other financial information provided |
Service providers that manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, process franchisee applications, provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products or Services and those of our affiliates, provide analytics information, and provide legal and accounting services.
Franchises (if disclosed by Franchisor) or Franchisor (if disclosed by Franchisee). |
| Internet or other electronic network activity information: device and browser type, browsing and search history on our Sites, and information regarding interaction with our Sites and our advertisements. | Service providers that provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, and provide analytics information. |
| Geolocation data | Service providers that advertise, market, and provide analytics information regarding our services. |
| Professional information: job title, information about your employer, franchisee applicants’ employment and business ownership history, and recommendations provided by references. |
Service providers that manage business contact information and process franchisee applications.
Franchises (if disclosed by Franchisor) or Franchisor (if disclosed by Franchisee). |
| Educational information: education history information provided by franchisee applicants. | Service providers that manage business contact information and process franchisee applications. |
| Audio and visual information: recordings of customer service calls for quality assurance purposes. Before and after photographs of completed worksites. |
Service providers that manage customer information and provide customer service (including through our call center).
Franchises (if disclosed by Franchisor) or Franchisor (if disclosed by Franchisee). |
Business Purposes for Such Disclosures
We disclosed the aforementioned categories of personal information for the following purposes:
We may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may share or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
In addition to the information that you provide to us, we may also collect information about you during your visit to our Website. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), the pages you have viewed, and the actions you have taken while using the Website. Some of the tools we use to automatically collect information about you may include:
Our products and Services are not directed to minors under the age of 18 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors.
Our Sites may contain links to third party websites, including social media buttons that link to social media platforms. This Policy does not govern how those third parties or social media platforms collect or use personal information and we do not endorse or have control over their practices. The privacy policies and terms of use for those third parties’ websites/apps or social media platforms govern those companies’ privacy practices. We are not responsible for the content or privacy practices of any third-party websites or platforms.
We implement and maintain security measures designed to protect your personal information, tailored to the nature of the personal information that we collect, use, retain, transfer or otherwise process. However, there is no perfect security. While we are committed to maintaining a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. However, data security incidents and breaches can occur due to factors that cannot reasonably be prevented.
We will review and update this Policy from time to time. If changes are made, we will update the Privacy Policy and reflect the date of such modification in the date above. If the changes are material, you will be notified via email or a notice on our website.
Laws in certain US states give residents of those states specific rights with respect to the personal information collected about them. If you are a resident of certain states, you may have the following rights with respect to your personal information:
Your Right To Know About Personal Information We Collect
Depending on the state in which you reside, you may request the following information with respect to the personal information that we’ve collected about you in the 12 months prior to our receipt of your request:
Your Right to Request Deletion of Personal Information We Have Collected From You
Upon your request and subject to exceptions in the law, we will delete the personal information we have collected from you (this right may be limited to data we collected directly from you).
Your Right to Request to Correct Personal Information We Hold About You
You may have the right to request that we correct personal information we hold that you believe is not accurate. We will take steps to determine the accuracy of the personal information that is the subject of your request to correct, and in doing so will consider the totality of the circumstances relating to the personal information you have identified as being incorrect. We may ask that you provide documentation regarding your request to correct to assist us in evaluating it.
Your Right to Ask Us Not to Sell or Share Personal Information We Have Collected About You
With respect to those categories of personal information that we sell to third parties or share with third parties for the purposes of cross-context behavioral advertising, you may have the right to opt out of such sales and sharing. One way you may opt out is by turning off cookies in your browser settings; please see the section on “Our Use of Cookies and Analytics,” above. Alternatively you may contact us at [email protected] for more information.
Opt-out Preference Signals
An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates a consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.
Our Commitment to Honoring Your Rights
If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others. In other words, we will not discriminate against any consumer for exercising their rights under any applicable privacy law.
Verification of Identity
We may ask you for certain personal information and attempt to match those to information that we maintain about you. If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. If required or if consistent with our policies and applicable law, we will notify you to explain the basis of the denial.
Authorized Agents
You may designate an agent to submit requests on your behalf. If you would like to designate an agent to act on your behalf, we may request your agent to comply with our verification policy which we will provide on request. To submit a request as an authorized agent, please contact us at [email protected] for more information. Please note that requests made pursuant to a valid power of attorney will be processed in accordance with applicable law pertaining to powers of attorney.
Exercising Your Rights and How We Will Respond
To exercise your rights to know, delete or correct, or to opt out, contact us at 303.550.0837 or email us at [email protected] . We will respond to such requests within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
You can direct us not to process your personal information for purposes of targeted advertising by contacting us at [email protected] .
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
You may have the opportunity to receive SMS or "text" messages, pre-recorded voice messages or auto-dialed phone calls from the Company, its affiliates and related entities as well as third parties. Such messaging may be used to authenticate your identity or mobile device, as well as provide you informational updates about services or products you may have requested. In providing your mobile device number or cell phone number to the Company, you knowingly consent to such communications from the Company or for the Company to use your cell phone number or mobile device number in accordance with the Company’s Terms of Use. In providing your number, you represent that you have the authority to agree to receive text messages at the telephone number that you provide to the Company, or from which you sent the text message request to us. You further acknowledge that no purchase is required to opt into this service, and you may opt out at any time by following the instructions provided in our communications to you.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Any such communications you receive from us will be administered in accordance with your preferences and this Policy.
If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
BRANCHES COMPANY, LLC d/b/a Footprints Floors
Attn: Legal
327 Inverness Dr. S. Ste. 104
Englewood, CO 80112
[email protected]