Top Quality Hardwood Floor Installation in Downers Grove / Bolingbrook

Worked with them for a kitchen backsplash project, and was very happy with all aspects. Chuck was very proactive throughout the project, and his installers were always pleasant and friendly…..very easy to work with. They came 3 separate times, one day to repair the drywall, another to install the tile, and the third day to grout. Each time they finished they did a thorough clean of the kitchen, which was really appreciated. I would definitely use Footprints again.

Excellent service - Chuck went above and beyond to ensure we were taken care of. Highly recommend!

Very helpful in the original design process. We did our project in 2 steps, old floor removal & vinyl floor installation. In was very easy to work together and excellent knowledge of all aspects of our project.

They did absolutely great job, rushing nothing. This room had carpeting on it for 20 years, the floors were stained and in really in bad condition, I am amazed how well it came out, The tech Alex was amazing as was the owner. I have had my floors redone and wish that I knew about this company, I can see the difference in the company that you choose. Extremely professional. I would use them again and will recommend them to anyone who needs their services. Susan Garza

We selected Footprints based on the published reviews. We were not disappointed. Chuck Williams, the businesses owner, was very responsive and very knowledgeable. He made the necessary trips to inspect the project space and advise us on the proper layout of our hardwood floor given the peculiarities of our home's subfloor construction. As an engineer, I found I could trust his judgment and experience. He was also accommodating of our schedule - we did two rooms but couldn't do them at the same time. Unlike other contractors he did not charge a premium for sending his crew out a second time. The proposal and quote were very detailed with everything spelled out, no surprises. The installer did an excellent job and was very professional, cleaned up everything very well. A real plus for us was the inclusion in the quote of pick up and delivery of the flooring from the supplier. They removed all of the existing carpeting, padding, etc, eliminated all the squeaks, and thoroughly dealt with the cat urine/odor that had permeated part of one room. Was it perfect? Almost. We found (only) one spot where a wall was dinged during installation. They do not promise that there will be no such occurrences, but since we were planning to paint the walls after the installation, we did not mention this one small hiccup. We will use Footprints Floors again without hesitation. Chuck was a pleasure to work with.

Excellent work

Chuck is absolutely wonderful and I would highly recommend using him. I purchased an old home to renovate and ran into a lot of contractor issues Chuck was the person who continued to show up every time. He was extremely professional and dedicated to helping me make sure my floors turned out perfect. He put in a lot of person care to ensure everything turned out exceptionally.

I would certainly recommend Footprints to everyone. Chuck and his team were the best. Floors were done in a timely manner and the finished product is amazing.

Chuck is personable and he did an amazing job on our floors as well as going out of his way to make sure I was happy

I am happy to share my review on Footprints Floors. This week I had some hardwood repair under my dishwasher that had leaked. A few boards had to be replaced and I met with Chuck to discuss the project. Chuck is very knowledgeable and came by to assess the extent of damage after I moved the old dishwasher. He worked hard to match the hardwood as best he could. The floors are 25 years old but you can see the nice job he did in the attached picture. In addition he touched up a spot that had a cracked hardwood board and you can't even see the repair!! Kyle came out to do the actual job and he was thorough and really cleaned up after he was gone. I plan on having Chuck and his team replace my laundry room floors and 2 upstairs bathroom floors in 2025 with porcelain hardwood tile and expect that the craftsmanship I see on this small project will be shown once again. They really take pride in their work and it shows. I highly recommend this company to all those who want to know that their floors will be done correctly, look great and will last for years to come.

Chuck and his team did a superb job with repairs to an old floor with many missing and damaged boards and did a great job with the refininshing where there was a lot of stains. They were responsive, on time, on budget and very conscientious and it was clear they wanted it to look great at a competiitive price. I highly recommend them and would hire them again!

Good communication and timeliness - on time for the estimate - called to adjust job arrival time. Did nice job on small entryway tile removal and replacement. May use again for other flooring projects and recommend to others also.

Chuck and his crew where very professional, cleaned up all scraps and left the area very clean.

Chuck was very thorough with explaining the whole process and his team did a great job of refinishing our wood floor.

Chuck knew exactly what to do for my damaged hardwood floors.He was, above all, professional, knowledgeable, and made my options easy to choose with very low costs! I will definitely use Footprints Floor again as well as highly recommend them to all my friends and colleagues..

We are thrilled with our relationship with Footprints Floors. Both Chuck William the ower, and Kyle, his installer, have exceeded our expectations. We started with a small project to replace our master bath floor due to a toilet leak. The leak was missed by the original installer who did a new shower and floor and returned to address the leak with a new wax ring. Thanks to Chuck and Kyle they discovered a faulty sewer flange which was repaired by Stephen's Plumbing. Both agreed, if missed, we could have been looking at a new floor and posible family room ceiling. Happy with the initial project we gave Footprints new issues to solve: a leaking hall bath shower and defective broken tiles in our family room and kitchen, with no spare tiles. Chuck did the caulking and grouting to seal the hall bath leaks, and cleaned the harvested tile, and Kyle laid the new foyer flooring while harvestimg the extra tiles for the repairs. The results are outstanding. We had initially contacted another vendor for the project who ghosted us (possible the job was to small for their taste). Our win!

Professional quality service at a good price! Chuck and team believe in customer service and making sure you get what you paid for. Thanks again team!

I’ve NEVER had more of an amazing experience than with Footprints Floors, particularly with Mr. Williams. He helped me cut through the multitude of choices that I often find overwhelming with ease to come up with a choice that enhanced the beauty of my home in a way I never thought possible. Thank you, Charles. My home is beautiful, my wife is happy and I have a new appreciation for customer service!

Fast, informative, professional, above and beyond

Chuck and team listened to our vision to update what was a very uneven and thin-- 3" concrete slab floor in our basement. Its a nearly 100yo converted root cellar. He gave us options and contingency plans-- all things were considered! He wasn't quite familiar with the finished look we requested, but he did a lot of research and pulled it off! The install team was great. We love the result.