I was preparing for my upcoming relocation from DC to Grand Rapids several months ago and started with getting my hardwood floors refinished in my new older home. I contacted three different flooring companies, Footprints being one of them and the other two will remain unnamed. Company #1 never returned my call. Company #2 eventually returned my call over a week later. Footprints answered my call with a live person. Off to a good start. Several hours later, Todd returned my call, and I gave him the particulars, and he came out the very next day. Called me back with an estimate for just doing the hallways and living room, and I immediately contracted with him. He started the process less than a week later. As it turns out, I ended up getting the entire first floor refinished based on pictures Todd showed me. He didn't have to say anything, the pictures told the story. Best decision ever. His crew did the work, finished on time, on budget and the floors looked great. He made many trips to the house and kept me informed throughout the whole process. I am still in DC so communication was critical to me. I can't tell you how many compliments I have received from visitors about how great the floors look. I think I used the term "pretty" at one point. From start to finish, communication, process and 1st class results were simply fantastic. If I could give them 6 stars, I would. Thank you, Todd and crew. I wish all businesses were run this way.

This is the 2nd time using Footprint Floors 5 stars for sure working with Todd the Boss & Todd (man doing the work ) was as good as it gets excellent communication & Top Notch results ! Hats off to them !

The entire team was awesome! Sales process was on-point, demolition and install was professional and the crew was amazingly helpful and accommodating - with excellent workmanship, and the spot check and follow up by owner was an added plus! Did a great job on the update to the master bath!

Job well done. Looks great

Working with Todd and his crew at Footprints Floors Grand Rapids was a great experience, start to finish. Everything done in timely fashion ,well within promised timeline. Our refinished floor looks fantastic. Highly recommended company.

I have worked with the owner of Footprints Floors West Michigan multiple times. They are well organized, affordable and do quality work. Would absolutely recommend this company.

They were very good about explaining options and providing an estimate. Pricing seemed fair. Quality of work appears to be excellent. Todd did a great job of responding to questions and keeping us updated on progress of the project. We would definitely use this business again and would recommend them to anyone needing to have floors refinished.

Excellent refinishing of our clear maple floors. All personnel were courteous and respectful. We highly recommend Footprints!

Todd was amazing to work with on my tile project. I’m thrilled with how great it looks; Jared did the actual install with Todd stopping by daily to make sure all was well. I would not hesitate to highly recommend Footprints Floors.

We are so happy with the results of our refinished hardwood floors! They went above and beyond to make sure everything was done correctly. We will definitely be using them for other home projects in the future!

Can’t say enough about the work of Todd and his teams. Refinishing wood floors and updating the kitchen floors everything looks amazing. Highly recommend

My floors look fabulous and were done in a timely manner. Thank you so much.

I spent a long time deliberating on who to hire to refinish our wood floors, reading reviews, looking at photos, and watching YouTube videos of the professional vs. DIY jobs. I narrowed it down to two: Footprints and Old to Gold. While I think Old to Gold would have done a fine job, I chose Footprints because of the how they handled the consultation and estimate process. Todd was down to earth, knowledgeable, and offered my restoration options without a gimmicky sales pitch. I'm a big fan of a low-pressure sales approach, and that was exactly my experience. When it came time to get the work done, Footprints helped me modify my options from the estimate to fit my needs. They always responded promptly and were very accommodating. They were communicative during the restoration process and asked questions as they arose to ensure the work was being done to our liking. They sent photos of trouble areas where deeper stains were more difficult to obscure, and made sure we were okay with the result. When we saw the floors for the first time, we were both amazed at how wonderful they looked. It was so much better than either of us expected. We had one super minor spot we had a question about, and we're offered options to make it look how we want it. Todd fielded all of our questions for future care of the floors with patience and answered in specific detail. Overall: Every time I see these floors I grin. Couldn't be more pleased and relieved to have made the right choice.

We are so happy with our wood floors, they look brand new. I would definitely recommend Footprints Floors!

I used this company for installation of vinyl plank flooring. Their communication was great, the work was completed very quickly and I'm very pleased with how it turned out.

We are extremely happy with the results of our wood floors. Footprints floors did an amazing job refinishing our old damaged floors. The results looked like brand new flooring! They were very prompt and professional as well. I would highly recommend there services to all my friends and family.

Footprint Floors redid all the bathrooms and a hearth in our cottage in SW Michigan. Not only did they deliver fantastic work for a good price but their professional eyes helped us with the subtle design choices. We love how the work turned out!

The owner was very responsive and got right to work. It was easy to communicate with them. They were knowledgeable, reliable and friendly. They did a very good job refurnishing our floors for a good price.

Footprints Floors was very professional from start to finish in the installation and finishing of new hardwood floors. Todd Spoelma took the time to ensure my questions were answered and operated with honesty and integrity. I could not be happier with the experience and the end results. I highly recommend Footprints Floors.

These guys were top notch from start to finish. We had vinyl flooring installed along with a sizable amount of backsplash (app. 75 sq ft of backsplash and 230 sq ft of flooring). All 3 subcontractors who came into my home were professional and did outstanding work, and the owner came over himself on multiple occasions for follow-up. They were responsive to all communications and the job was completed in a timely fashion. In addition the price was very fair. We plan to hire them again to refinish our wood floors next year!