The 5-Star Plan
What is Footprints Floors’ 5-star plan? It’s simple: We want to provide customers with a best-in-class experience. We do this by providing exceptional customer service, communication, and skilled installations. By prioritizing these key areas, we aim to exceed customer expectations and ensure complete satisfaction – and hopefully, receive a 5-star review!
We strive to consistently deliver exceptional service and establish our reputation as a trusted provider of flooring services. You can count on us for your home improvement project.
We offer free, one-on-one consultations to understand each customer's unique needs, preferences, and budget. By listening attentively and providing expert guidance, we can help you make informed decisions and select the perfect flooring solution for your space.
Our strong partnerships with trusted flooring manufacturers enable us to offer customers a high-quality selection of materials. Our collection includes hardwood, laminate, vinyl, tile, and more, ensuring customers can find the perfect fit for their style and functionality needs.
We believe in transparency and provide each customer with clear, detailed pricing information during the in-home consultation. There are no hidden fees or surprises, ensuring you can trust our services and feel confident in our team.
We understand the importance of delivering projects on time. We develop efficient project timelines and communicate them clearly to every customer, providing regular updates on progress. By adhering to these schedules, we ensure minimal inconvenience and demonstrate our commitment to customer satisfaction.
Our commitment to customer satisfaction extends beyond the completion of the project. We provide comprehensive post-installation support, including guidance on maintenance, cleaning, and addressing any concerns or issues promptly.
Footprints Floors of The Valley values your input! We actively seek customer feedback through surveys or direct communication. By continuously learning and evolving, we can refine our processes and enhance the overall customer experience.
