FAQs
Be sure to check out our FAQ for important information and details about our process and your project. If you don’t see your question, please contact us! We are here to help.
A 50% deposit is due before work commences and final payment is due upon completion of work.
We accept Checks, Cash, ZELLE, Credit Cards also accepted (convenience fee applies). Please ask us about financing options if you are interested.
Customers are agreeing to full scope of work and price at time of signed contract. Requests for reductions in scope of work is the responsibility of the customer in writing at least 7 days prior to the start of the project and may or may not result in a project price reduction at the discretion of FF.
Discounts are based on full scope of work at time of signed contract, any reduction in scope may reduce or remove some or all of applied discount. Unless specifically noted discounts are not applied toward individual items.
We love our pets (and yours) but for everyone’s safety including theirs please make sure your pets are secured outside of the working area(s) before work begins and throughout the project. We can’t guarantee that doors will remain closed during your project.
In most cases YES, As a default we include a line item in your estimate for a Dumpster or Haul Away and we will make sure your waste materials are taken away. In some cases customers choose to handle waste removal on their own there will not be a Dumpster or Haul Away line item listed in these cases.
We are primarily there to install and/or refinish your floors. Unless furniture moving is noted as a line item within the estimate the customer is responsible for having their space ready for the project. This includes moving personal items, furniture, etc. In cases where we do move your furniture the customer is responsible for removing personal belongings, breakables, electronics, sentimental & heirloom items etc. We recommend using professional movers whenever possible. PROFESSIONAL Services available: https://www.uhaul.com/MovingHelp/
Footprints Floors (FF) will bring or arrange for any materials we are supplying. For many of our projects customers are purchasing / supplying their own materials. Most places customers purchase their project materials from offer delivery. Our time usually best serves our customers by completing installations and moving through our schedule as quickly as possible and we don’t specialize in delivery service. Therefore customers are responsible and assume liability to have materials on site and follow any manufacturer / industry guidelines regarding acclimation. No items especially liquids (adhesives, moisture barrier etc.) should be stored in temperatures near or below freezing. No Delivery of customer purchased and/or supplied items is included unless specified as a line item within the estimate. If you have a question, concern, or issue getting your materials to your work site please contact us and we’ll work with you to find a solution.
Materials style, Quantity, and Shopping list recommendations: Customers are responsible for qty and materials purchased regardless of any recommendations of style and quantity. We want to help please ask us if you have questions about quantities or types of materials to purchase.
We have much of the equipment needed for projects in this industry. As needed per project if additional specialized equipment such as but not limited to; concrete grinders, generators, mixers, rollers, etc may be rented / supplied at the cost of rental + 15%.
Yes, we accept all major credit cards. Credit card payments subject to a convenience fee. We also reserve the right to limit credit card payments to a $3,000 maximum per project.
Project start dates and Project lengths are an estimate not guarantee of start/completion. Project length does not include any repairs, touch-ups or warranty.
Tear out of existing floors, showers, backsplashes, etc and other demolition needed to support your project (especially tile demo) may result in additional drywall / paint repair required by customer after project completion especially at windows frames at edge of tile walls (fireplaces and showers) (Demo may take a significant amount of the project time.)
Baseboards, quarter round, stair stringers, & painted risers, may require some touch up paint by homeowner following new installations and refinishes.
Even though we use dust mitigation systems, there will be a light layer of dust that customer will need to clean up when we are done. Most customers don’t find it necessary to bring in professional cleaners.
Baseboards, quarter round, stair stringers, & painted risers, etc may require some touch up / paint by homeowner following new installations and refinishes.
In most cases yes, we will advise you if we have recommendations concerning your material choices. Sometimes use of specific materials that hasn’t been previously discussed may increase your charges because of added time or difficulty. Using Epoxy Grout vs traditional if not previously noted as an example.
Equipment for Sanding floors requires access to 220V electric outlet such as used for an electric range or electric dryer. Customer is responsible to provide availability, if necessary a licensed electrician or portable generator may be needed / provided at an additional expense to customer.
We always offer color samples of one or various colors on the floor to be finished when doing refinish or site finished floors to help you make the best decision. You will have a chance to see the color as it appears on your floor. [Marbling / Blotchiness - Some wood species accept stain less readily and consistently which can lead to "marbling" or blotchy appearance. It can be a physical property of the wood species itself especially non oak species (such as maple, cherry, pine, hickory etc.), whereby it does not evenly accept stain or colorant.]
Maybe, we do our best to give you a competitive inclusive estimate. While it doesn’t happen all the time some things can occur during a project to increase the costs vs your estimate. Adding areas or requesting additional work to be performed may increase the costs. There also may be other reasons costs increase, for instance some things may be “hidden” ex. subfloor conditions cannot be fully evaluated until the old flooring is removed. It is not uncommon for subfloors to require leveling and/or remediation work prior to new floor installation. Any necessary remediation or subfloor work is not included in this proposal and may require additional work. If needed additional work and costs will be handled by a change order to the original scope of work.
There is no set time for your estimate price to expire but some discounts and pricing may be time sensitive. If it has been a while since you had your estimate changes in the market and other costs may require a pricing adjustment (Although every effort is made to insure complete and accurate estimates Footprints Floors reserves the right to update, change, and/or refund deposits on estimates that are incomplete or inaccurate based on the project requirements.)
In many cases yes (if you want us to). Footprints Floors (FF) may provide the service to remove and reset / reconnect sinks and toilets & disconnect / reconnect water lines to appliances but we are not licensed plumbers, customers agree to hold FF harmless for related issues and may choose to perform these functions themselves OR hire a licensed plumber for these services at their expense.
DISHWASHERS: In many cases flooring does not extend under dishwashers. FF will remove existing and install new flooring to the dishwasher skirting. FF will install new flooring under dishwasher space if desired only if dishwasher is removed prior to project. Dishwashers require electrical and plumbing hookups. Customer responsible to disconnect / reconnect & remove and return
GAS APPLIANCES: FF will not disconnect or reconnect gas appliances
Customer should understand that replacing thicker flooring than that being installed will leave gaps at door jamb undercuts and possible cabinets when replaced by thinner flooring. Areas of floor baseboard gaps are likely to be covered by shoe molding. Customer will be responsible to address gapping.
In cases were floor vents, quarter round or shoe molding, or baseboards being installed are unavailable and/or not installed by FF, FF can not be responsible for ill fitting vents / visibility of small portion expansion gaps etc.
Flooring comes in many styles and heights, your space may have additional unique situations. Different manufacturers make transitions (peices made to go between between different floor types & heights) differently, especially reducers, reducers may fit differently or not at all between different flooring types, sometimes an aftermarket transition may fit best / be the best aesthetic choice. While FF can/may make suggestions the customer is ultimately responsible for selecting most appropriate / best fitting and looking transition.
Not usually however additional trips necessary due to customer supplied material shortage, lack of access, or other customer oversight subject to $125 trip charge + $50/hr per person (1hr min). Rescheduling on short notice may be subject to additional charges.
Never drag heavy furniture across your new floor, always make sure to lift and carefully set furniture in place. Use sticky felt pads under all furniture, especially on dining room or kitchen table and chairs. If you need to roll out your refrigerator, use a thin piece of plywood called masonite board. This can be found at many of the local big box stores like Lowes or The Home Depot.
We recommend that you dry mop your floors once a week once the curing has finished. As needed we recommend using a cleaner formulated for wood floors (not polish). Don't use any wax or oil based products like Orange glow, old English, Murphy's oil, etc. These products leave a milky film build up on your floor, and it will never evaporate or dissipate from your floor.
Here is a link we found to a variety of cleaners made for wood flooring you may choose to try We haven't personally used these but it looks like a good list however we would not recommend the last item, Murphy's Oil Soap. Keep in mind the two main. things you're looking for; Formulated for wood floors / leaves no residue. https://www.woodfloorscleaner.com/reviews/best-hardwood-floor-cleaner-reviews-guide/