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About Us
Footprints Floors Richmond


4.88 Stars | 161+ Reviews

The Footprints Floors Difference
Best Flooring Installation Company in Richmond, VA


On your first call, you'll notice the Footprints Floors difference and what sets us apart as one the best flooring installation companies in Richmond, VA. Our full-service experience includes highly competitive pricing and service extras that only a well-established local company can provide. We are close by, neighborly, convenient with a goal to make a great impression on you.

Your satisfaction is our top priority! Footprints Floors will do whatever it takes to make you happy with your floors and with us for years to come.

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Pro Floor Installers in Richmond, VA

The 5-Star Plan

What is Footprints Floors’ 5-star plan? It’s simple: We want to provide customers with a best-in-class experience. We do this by providing exceptional customer service, communication and skilled installations. By prioritizing these key areas, we aim to exceed customer expectations and ensure complete satisfaction – and hopefully, a 5-star review!

We strive to consistently deliver exceptional service, earning 5-star reviews and establishing our reputation as a trusted provider of flooring services. You can rely on us as a trustworthy partner in your home improvement project.

Personalized consultations

We will offer one-on-one consultations to understand each customer's unique needs, preferences, and budget. By listening attentively and providing expert guidance, we can help them make informed decisions and select the perfect flooring solution for their space.

We will curate an a wide range of high-quality flooring materials from reputable manufacturers. Our collection will include a wide variety of options, such as hardwood, laminate, vinyl and tile, ensuring customers can find the perfect fit for their style and functionality needs.

We believe in transparency and will provide customers with clear, detailed pricing information during the in-home consultation. There will be no hidden fees or surprises during the process, establishing trust and confidence in our services.

We understand the importance of delivering projects on time. We will develop efficient project timelines and communicate them clearly to customers, providing regular updates on progress. By adhering to these schedules, we will ensure minimal inconvenience and demonstrate our commitment to customer satisfaction.

Our commitment to customer satisfaction extends beyond the completion of the project. We will provide comprehensive post-installation support, including guidance on maintenance, cleaning, and addressing any concerns or issues promptly. This will showcase our dedication to long-term customer relationships.

We will actively seek customer feedback through surveys or direct communication, valuing their input to identify areas for improvement. By continuously learning and evolving, we can refine our processes and enhance the overall customer experience.

How It Works


1.

Schedule Estimate

Our in-home estimates are completely free! We'll measure your space and discuss your flooring goals to calculate your project's costs.

2.

In-Home Consultation

You'll receive a transparent no-obligation quote. If you don't already have material, we can bring samples and help make recommendations for flooring types.

3.

Purchase Materials

Freedom to find the material that you will love! Whether you already have flooring or need assistance with selection, we are here to help!

4.

Flooring Installation

Our installers approach every project with care, adhering to industry standards and best practices for long-lasting results and long-term satisfaction.

5.

Leave a 5-Star Review

Loving your new floors? Let us know! Share your thoughts on our in-home estimates and installation process. Your satisfaction is our top priority.

Leave A Review

What Our Customers Say

  • Footprints refinished a 70+ year old floor in one of our federal housing units. It was absolutely destroyed from glued carpet and years of neglect. It turned out amazing. Scott was extremely helpful during the initial assessment and very knowledgeable in restoration. Scott and Foorprints were the only ones willing to take on this job. 10/10 I would highly recommend this company to anyone. D Marti, National Park Service.
    dan marti 01/13/25 — google
  • Footprints Floor Richmond is a highly professional and personable flooring company. Scott explains their services, details the steps of the project, provides cost competitive quotes. Ken manages the projects effectively and ensures all goes well and the customer is totally happy with their work. They leave NO MESS!!! They totally clean up behind themselves. Over the past two years, Scott's team have replaced vinyl flooring in four of my bathrooms and laundry room. They just recently, November 2024, completed tiling work in my owner's bathroom renovation. They removed the old flooring, replaced with tile, did the baseboard trim, and tiled the walls/niche around the vanity with mother of pearl tile. It is absolutely gorgeous. I am totally satisfied. (Disregard the lighting in the picture. The new lights will be more modern and centered when they arrive. Obviously this is not within scope for Scott's team.) They will be back to lay hardwood floors in my downstairs level and to tile the backslash in my kitchen. I would definitely you recommend you give them a try.
    Kaysaundra Shelton 12/15/24 — google
  • So very thankful I found Footprint Floors! I had 3 other prospects fall through & was seriously beginning to think I was never going to have this wood flooring installed. This is a GREAT company to do business with. Scott & his team are wonderful .They are professional, respectful, dependable & have GREAT customer service. Will definitely use them in the future for all my flooring jobs.
    Anne Snelson 12/5/24 — google
  • Footprints was amazing! They provided a quick and professional installation of my new flooring. It’s been a few months and the flooring has been great. I’d highly recommend them!
    Aaron Monroe 11/5/24 — google
  • My wife and I were originally planning to do this project on own. I’m glad we didn’t. Our floors were the original hardwood and we wanted to do what we could to bring back their beauty. Footprints was awesome to work with from start to finish. We worked with Ms. Katie in the office. She was prompt, professional and communicative. Mr. Scott came to give us the quote. He gave us time, options to help better fit our budget, was thorough, and honest. Mr. Ken was managing the project. He did a great job of communicating the expectations of the project, was prompt to inform us if we needed to deviate from the plan, and helped us pick the right color stain and put our minds at ease. The crew was very kind, they worked quickly and professionally. They minimized the amount of dust where possible, and respected the fact that we just finished painting. Overall it was a top tier experience. Thank y’all for helping turn our house to a home.
    Tex Willard 11/4/24 — google
  • Footprints Floors did a great job. Quick, clean, looks fantastic. No hassles. Easy to work with. Recommended!
    Matt Patterson 10/10/24 — google
  • I could not be happier! Our floors turned out incredible. We bought the house from another state and the floors were UV damaged and splotchy and very red/pink. Scott communicated and worked with us via text/phone and we were able to get his team in to do the work before we moved in which was AMAZING. Him and Jonatan were very communicative and creative when it came to solutions for some things that popped up along the way. Scott is so kind and really just wants you as his customer to be so ecstatic about your floors - and we are! Would recommend him and his team to anyone and everyone.
    Gillian Kiel 09/13/24 — google
  • I would recommend doing busy with this company. My floors looked beautiful 😍
    Anna Wootton 09/4/24 — google
  • Great service!
    Mark Brazukas 09/4/24 — google
  • Very professorial team of folks. Finished installation looks great. They do what they say they'll do.
    Mark Molnar 09/2/24 — google
  • Quick response and excellent work !..I’m very pleased and would definitely recommend footprints!
    Anita Singh 08/13/24 — google
  • Scott and Jonathan and the team were an absolute pleasure to work with when redoing our floors. Scott was very responsive, flexible, and worked with us to make sure we got the best quality and price. Jonathan and the installation crew did a beautiful job installing our hardwood floors, could not have asked for better! Would 100% recommend and work with them again in the future!
    Mackenzie Nicely 08/1/24 — google
  • The team that installed my flooring were quite professional and did great quality work. They were very detail oriented. We love our new floor!
    Marilyn nelson 07/24/24 — google
  • Pleasant floor refinishing experience right from the start. The owner Scott arrived on time, took measurements and was able to provide the estimate immediately. He was able to get us on the schedule in three weeks. Jonatan and crew did an awesome job, and the floors look like a brand-new installation. We selected the water base stain and sealer, and it looks great!
    Gregory Whitmore 06/4/24 — google
  • I was very satisfied with the preplanning as well as the installation. They promptly responded to my questions prior to the install. The team arrived on time, was very respectful of the residence, and finished the job on time, including removal of all demo materials. Highly recommend this company!
    Robert Feagan 05/28/24 — google
  • Footprints did a great job with my floors and staircase. The crew did a great job walking me through any issues and were always punctual.
    Mark McKinley 04/3/24 — google
  • Scott is a great guy, a real gentleman, and really knows his business. He listened to what we needed done. He gave us the estimate then & there. He put in our floor three years ago, but now we needed some closets floored. Thank goodness we kept left over planking. Jonathan Gonzalez was our project manager. He kept in touch with me during the weeks before our scheduled time. On the job date he let me know when he & his crew would arrive & they were right on time. They installed flooring beautifully & cleaned up after they were done. All the crew was professional & courteous. My husband and I highly recommend Scott and Footprints Flooring.
    Lauren Clark 04/1/24 — google
  • Footprint floors did a great job! They did everything on schedule and the quality of work was excellent!
    Donna Bowman 03/28/24 — google
  • I would confidently give the flooring experience a 4/5 for an overall great experience between quote and outcome. However, Jonatan brings the score up to a 5/5 easily with his incredible customer service and project management.
    Chandler Johnson 03/27/24 — google
  • This company was excellent to work with. They did an outstanding job on the floor, were punctual, and were very considerate. They sent text messages to keep me informed of their schedule so I never had to wait around for them. I highly recommend Footprints Floors. They really know their business.
    Barbara Maury 02/26/24 — google
  • Footprints was competitive price wise and did a great job of installing LVP for me. They were good at communicating, were flexible, and did beautiful work. They exceeded my expectations.
    Stewart Wise 02/19/24 — google
  • Fast communication from start to finish and we were kept up to date on the progress. Bathroom floor install was beautifully done. Would highly recommend them and will use them again for other projects.
    D T 02/4/24 — google
  • Footprints is a wonderful company. The quality of the repair of my wood floors was outstanding. I also compared pricing and they beat competitors. Finally, their customer service was unsurpassed, i.e. answering all sorts of questions and special requests and changes. Awesome.
    Shelly Elliott 01/26/24 — google
  • Excellent work at a reasonable price!
    Eric Nost 01/24/24 — google
  • From the estimate to the execution, Footprint Floors was excellent! I am big on communication during these types of projects and you get your own project manager (Jonatan was excellent!) who keeps you updated and informed throughout the process. I was blown away by the work. They are perfectionists with sanding and staining. My newly refinished floors are a dream in my 100 year old original wood home. I cannot say enough good things about Footprint Floors. Highly recommend!! UPDATE: I accidentally got a stain on my new floors while stripping paint on my steps. I texted my project manager, Jonatan, and he asked around before providing me the best solution for the stain. That method didn’t work so he came out to sand it down and refinish it. This was weeks AFTER I paid and left a glowing review. This company truly cares about their customers and goes above and beyond. I’m blown away by the exceptional service.
    Jessie Barford 01/16/24 — google
  • Every aspect of the installation was flawless. Highly recommend Scott with Footprint Floors. He sent Jonatan and his team, and they were excellent in all aspects of the job.
    Tom/Ann Swift 01/12/24 — google
  • Had a great experience with Footprints Floors. They are very knowledgeable and did a great job with my floors!
    Lauren Rush 01/11/24 — google
  • We were really pleased with Scott's proposal and expertise. We were also very happy with the project manager Jonatan and the crew. They showed up promptly and finished our floors in one day. They were engaging, courteous, and finished the floors to our liking. The floors look great and we continue to receive compliments from our friends and family. We would highly recommend Footprints floors Richmond for flooring repair and other flooring services. We look forward to using them for another project.
    Lewis Stockdale Jr 12/26/23 — google
  • Fast, courteous, neat, and went above and beyond for the project. Fair price too!
    raven songs 12/8/23 — google
  • Excellent work. Professional and high quality. Would use/recommend
    Eric McArdle 12/7/23 — google
  • Johnathan arrived on time.. He and his crew were polite, pleasant and cleaned up all of the mess and did a terrific job!!! Very pleased with my kitchen floor and steps and will definitely consider Footprints Floors for future projects!!!!
    Action M 11/15/23 — google
  • From quote to execution, Footprints Floors was very responsive and professional. The tile installation was perfect! I definitely recommend this company.
    Evelyn Pertz 11/11/23 — google
  • Very professional and I would recommend this business to anyone. My backsplash looks beautiful 😍 . They score a 10 with me.
    Sheila S Robinson 11/10/23 — google
  • Footprints Floors did an excellent job refinishing kitchen hardwood floor and laying new hardwood floor in the family room. Did a perfect job in weaving the floors together with using a perfect stain. I highly recommend this company.
    Cynthia Carey 11/10/23 — google
  • Footprint Floors is a rarity in the wild west of construction. My job required some out-of-the-box thinking. Instead of the standard no we can’t do that response. Scott the owner said “I’ll figure it out and make it happen”. Which is exactly what they did and I ended up with a gorgeous ceramic floor in my new Florida room.
    Alice McCabe 11/10/23 — google
  • I highly recommend this business. I was completely impressed with their professionalism and customer service. The company went above and beyond to accommodate my aunts needs. Thanks Jonathan and your crew for all the hard work you put in.
    Susan Rembert 11/9/23 — google
  • Would definitely recommend!!
    Judith Davis 11/9/23 — google
  • Excellent refinishing of my hardwood floors. From initial consult to final day of work, everything was smooth and easy. My "new" floor looks great! They were even able to correct a spot of heavy water damage.
    A Google User 11/9/23 — google
  • Totally thrilled with my experience working with Footprints. Everyone was so so respinsive when I called, which I appreciated more than I can say. They assisted me throughout the process of removing old flooring and then they installed Hempwood flooring. It's gorgeous! Thanks a million.
    Pam Harms 11/7/23 — google
  • Great experience! We had a hiccup when the installers arrived, but between the estimator, project manger and installers, everything was resolved and handled in a timely manner and everyone was professional and kind. Not only did they reach our expectations, but they provided their opinion and expertise when making big decisions. We are very happy with the final product and would definitely recommend Footprints Floors!
    Brittany Tew 10/27/23 — google
  • Jonatan and his crew were exceptional. Juan and his brother refinished our hardwood floors with the highest quality. They were immensely knowledgeable, prompt, timely and patient. Excellent team and excellent company. If we need to refinish again, we will absolutely be coming back here.
    Isaak Hopson 10/20/23 — google
  • Scott and his crew at Footprints Flooring took on a complicated floor repair and finishing job in our 1867 built home on a short timeline. Working with them was a pleasure. He worked above and beyond expectations to finish quickly and with excellent results. Footprints would be my first choice for hardwood flooring in the future. When the materials were unavailable to meet our needs on our timeline they worked overtime to source and mill the wood onsite and actually saved us money
    Bob McKelvey 10/20/23 — google
  • I got a quote for my living room to replace carpet with LVP and within a week the work was completed. It was very simple and easy. You do, in some cases, have to buy the materials yourself so I recommend you are very clear on what you need to buy with the estimator (I.e transition materials). Would use this group again!
    Jessee McMillan 10/11/23 — google
  • From the appraisal to the end of the job, they were awesome. Eddie the appraiser, worked with me and showed how they could correct a bad job on ceramic tile repair and how they could correct it. He helped me through the process and told me when they were coming. He checked the grout to match my old grout and made sure everything matched. The tile man came on time and did amazing job. Jonatan came and checked on the job to make sure everything was going great and then came back and checked how it looked when finished. It was a great experience working with this company. I was so impressed.
    Nancy Temple 10/6/23 — google
  • Top notch work. Extremely responsive. All very nice and dedicated people. Always called me back in a timely fashion. Really happy with a first job with them, backsplash for the kitchen.
    John Stewart 09/27/23 — google
  • Awesome job replacing carpet with hardwood on stairs! Beautiful work! Thank you!!
    kim sicola 09/26/23 — google
  • Beautiful work! Very communicative and great to work with!
    Jusha Simpson 09/20/23 — google
  • Have a mid-Century trilevel with unfinished oak floors. Footprints brought back the floors to life. Maybe not the cheapest but certainly the best in RVA.
    Michael Scruggs 09/7/23 — google
  • I am so happy with my new beautiful floors. Footprints floors was great to work with! Scott was great with communication and answering all my questions! They were so quick, the demo took 1 day, and flooring took a day and a half for the entire house! Highly recommend! Jonatan managed the project throughout and everyone did a fantastic job! Only thing I will mention is if you want flooring under your hot water heater make sure to have it drained and moved before footprints arrives as they are not licensed drain water heaters. Thank you guys so much! It looks so great!
    Chelsea Williams 08/29/23 — google
  • Had an all around great experience with Footprints when getting my floors refinished. From my initial quote with Eddy, to the completion of the project with Jonatan and team. Everyone was friendly, knowledgeable, and responsive. The floors look great and I couldn’t be happier.
    Joe 08/26/23 — google
  • My 20+ year old floors look brand new!
    Erica Davis Edmunds 08/14/23 — google
  • The young men who worked on our floors- we had a crew install both hardwood & also vinyl planks and a different crew who refinished stairs and a room- were all extremely hard workers, polite and cleaned up after their work each day. The project manager, Jonatan, was also polite and followed up with us daily and had a good rapport with the crews. We would definitely have them back to do additional work at our house.
    Bruce Highley 07/27/23 — google
  • My home was built around 2000. I had hardwood floors throughout my downstairs except my living room was wall to wall carpet. With two dogs and lots of age, my carpet only came so clean after professional cleaning. It was embarrassing. I had it in my mind to look into replacing the carpet with hardwood floors. Without any recommendations, I googled hardwood floors in the Richmond area. Footprint Floors was the first of three websites that I found and reached out to. It was only a few days before Scott, the owner, came to my house to talk with me about what my thoughts were. I knew that replacing the carpet in the living room was number one, so that was the first idea. The second idea…If I could have it my way, I would have hardwood flooring put into the living room and have all existing downstairs flooring sanded and stained with the darker brown stain to match the new flooring in my living room and give my floors a contemporary look and a much-needed upgrade. We went around downstairs and Scott called out measurements as I wrote them down. He did some figuring and let me know a breakdown of costs as well as the total cost to have all my entire downstairs with refurbished hardwood flooring stained in a darker brown. I was surprised by the total cost. I had the job priced by two other flooring companies and Footprint Floors was the lowest cost. It did not take me long to say, “Let’s do this.” The work started a week to 10 days later. Scott told me what to expect. Jonatan who headed up the project communicated with me each day and answered questions I had while Scott checked in as well. I’ve got to tell you; my floors look amazing! My downstairs went from ho-hum to extremely classy and contemporary. It is a show place! The price was quite affordable and the flooring is first class, no doubt. I know that if and when I resell the house, these improvements are going to raise the value big time. But I don’t really want to sell because I am so pumped up about my space now. Johnny Friedman Hanover County, VA
    A Google User 07/14/23 — google
  • Wonderful job installing brick facing on a 2-story wall over fireplace. Hardworking. Covered everything to avoid dust. Cleaned up nicely after completing.
    Harry Bear 07/13/23 — google
  • Great experience - they were done in a day and our floors look amazing!
    Arlyn Rally 07/13/23 — google
  • Jonatan and crew arrived promptly. Very courteous to ask exactly what the project was (backsplash) and if the grass area was an appropriate place to saw. Made sure we were pleased with results. Cleaned up nicely.
    Melanie Payne 07/7/23 — google
  • Footprints Floors was easy to work with from the first phone call to the final day of install. They were professional, friendly, communicative, showed up when promised and did a great job tiling my laundry room floor. Highly recommend!
    Elmwood Interiors 07/7/23 — google
  • The Footprint Floors team was second to none! Thank you.
    Carmella M 06/22/23 — google
  • I would highly recommend Footprints for any of your floor repair needs. They are very knowledgeable and give you good value for their work. Scott was very efficient and had a great respect for my rustic hardwood floor. He came to touch up a very deep scratch today and was done in 30 minutes. He saved me hundreds if not thousands. You will not regret giving Footprints a call.
    Nicolas Mazzi 06/15/23 — google
  • Sanded and refinished my 70 year old wood floors. Very clean work and excellently done. Even came back and did a better color match on a curved molding. Would recommend this business to anyone looking to refinish floors
    Chris Young 06/13/23 — google
  • Great communication from Jonatan-they all got here early and went straight to work. Marlo and Freddie were super friendly, highly experienced and very efficient! Thank you both! Jonatan was very accommodating, making sure everything was done as we needed and it was to our liking. What a great experience with them all- I would HIGHLY recommend this team!
    Sandra Blanchard 05/26/23 — google
  • I couldn’t be happier with Milo, Freddie, Mario, and Alejandro. They did amazing work, we’re respectful, and kept things very clean. Would highly recommend.
    Christie Duncan 05/24/23 — google
  • Great experience with Scott and his team. They kept in touch, came when they said they would, did a great job, and cleaned up after themselves. Couldn’t ask for a better experience.
    Lydia Marek 05/20/23 — google
  • Footprints Floors came to my rescue, when I needed to have my bathroom floor replaced within a few days. Other companies were telling me 2 to 3 weeks, but they were able to do this for me in the time frame I needed. My new floors look fantastic. I will definitely use Footprints Floors again and will highly recommend them to everyone I know.
    Cindy Rudd 05/19/23 — google
  • Footprints Floors did a beautiful job on my backsplash in my kitchen will enjoy it thank you Jonathan and Scott and crew
    Naomi 05/12/23 — google
  • Great experience all around. The consultation for flooring set me at ease. The crew that came to work was punctual, fast, and polite. I will definitely use Footprints Floors for our next flooring project.
    Erica Coffey 05/9/23 — google
  • Scott was not intimidated by rotten sub-flooring, and his crews were able to remove it, rebuild it, and install LVP. The crews were very efficient, and finished the job in less than 3 days. Very satisfied.
    Jack 05/5/23 — google
  • Super fast and professional!
    Nathan Ellingson 05/3/23 — google
  • Whole team was great! Communication was wonderful with Jonatan. Super professional. Highly recommend.
    Kristen Meiklejohn 04/29/23 — google
  • Friendly professional people. I recommend them highly.
    William Graham 04/29/23 — google
  • Great customer service and quality work!
    Megan Farnin 04/28/23 — google
  • They did a great job, installing hardwood floor in the downstairs of our house. Scott was was easy to work with, and very patient while we decided exactly what we wanted.
    Joe Sanders 04/26/23 — google
  • I purchased the flooring and was given their company as a possible installer. I am totally happy with their installation and will use them in the future
    Randolph Howard 04/18/23 — google
  • The consultation was great. Advice that saved me money. Timely work
    faye pyles 04/4/23 — google
  • Footprint Floors did a phenomenal job repairing my floor! Their customer service was excellent. Scott contacted me to let me know what to expect. On the day of my initial visit Scott called ahead and arrived on time. When he arrived he didn't walk on our grass and took his shoes off when he entered our home. After inspecting the damage and taking photos he gave me a great estimate. He told me he was going to his car, when he returned he had tools in hand and said "I may be able to fix it today!" To my surprise he sat down and began to work. As I watched him, I teared up. Not only was he professional, personable, kind and respectful he's also skilled. Scott Thank You so much! Footprint Floors thank you for saying yes to this job when others said no!
    Vee T 03/24/23 — google
  • The men who did the work came on time, worked professionally, did a great job, cleaned up all of the area after the installation, helped us move furniture around to allow for the installation, and took away all rubbish from the job. They were great. Each one was very polite, respectful, patient with our questions and needs, and left a very positive impression on us. The job was estimated to take two days, but they finished in one. That's unusual, but it was nice to have it completed ahead of time instead of later. Thanks!
    carolyn rutman 03/14/23 — google
  • Footprints did a great job on my floor. They were able to start quickly and finished when they said they would. The price was competitive and when they found old staining once the floors were sanded, they helped me choose the best path forward. The floors look great now!
    Ally Kennedy 03/13/23 — google
  • I called Footprints eight days before I was moving into my home. Scott came out to look at my project the following day (Friday), had his crew mobilized on Monday, and the project completed on Wednesday so the floors had time to dry before my movers arrived on Friday. I was truly amazed that they were able to squeeze me in and get my floors refinished before I moved it - it would have been a huge pain at any other time. The floors turned out great and I have nothing but positive feelings toward the experience!
    Samantha Geraci 03/8/23 — google
  • We had a subway tile backsplash installed in our kitchen by an “artist” from Footprints Floors. I use artist because his work was meticulous and beautiful. The backsplash makes a huge difference in the look of our kitchen in addition to protecting the wall from splashes. I recommend this business wholeheartedly!
    Valerie Cemprola 02/16/23 — google
  • Footprints Flooring took out our old tile floor and laid a new floor. From the estimate to the work, they were communicative, efficient, and professional. The work was done well and even faster than we anticipated. The crew cleaned up after, and the project manager communicated with us during the install and came to check the work after completion. Definitely recommend!
    Annette Foster 02/10/23 — google
  • I contacted Footprints Floors after a botched installation AND reinstallation of our bathroom floors through a big box store. We had lived without toilets and half finished floors for two months at this point and the quotes I was getting from other companies were astronomical and they were booked out for months (a lot of companies wouldn't even call me back or provide a quote after they heard how small the job was). I was contacted promptly after requesting a quote online and Mike came out to measure our bathrooms within the week. The quote was very reasonable and he was able to get me scheduled for installation in TWO WEEKS!! Scott (the owner) and his team were able to get the old tile and vanities out, LVP installed, and molding/quarter round installed in both bathrooms in roughly six hours (and even arrived early because I had to get my daughter to an appointment that morning). I am so thankful and in love with my floors and can't wait to have them come back to do our kitchen floors! Update: We had Footprints Floors return in March 2022 and replace the carpet on the landing and two bedrooms with the same LVP. Again, a seamless process and we love our floors! There's supposed to be a fee for any furniture you leave in the room that they have to move around, but they were gracious enough to not charge us for my daughter's crib and a large cabinet that we couldn't get out of her room. Thank you, Scott and team!
    Molly Templeton 11/27/22 — google
  • These guys did an amazing job refinishing our floors. I originally called to get a hole repaired in the floor where DISH drilled in the wrong place, and after calling every hardwood floor company in town, these guys were the only ones that responded, did a perfect job with the hole, so we decided to have them refinish the floors and never called another sole
    Brad Bradley 11/18/22 — google
  • I am extremely pleased with the job Footprints Floors did installing my LVT. Scott was very professional, responsive to questions, and reliable. The men who did the work did an outstanding job. They were on time, did high quality work, were respectful, and cleaned up after themselves. I would highly recommend them!
    Theresa Lennon 11/18/22 — google
  • Footprints Floors did an excellent job on my flooring project. Footprints installed engineered hardwood flooring for me. Before doing so, Footprints had to remove some old carpet, vinyl, and wood flooring. Footprints did an amazing job removing the old flooring and preparing the subfloor for the new wood. This was a critical step because a flawed subfloor can wreck a flooring installation. I was impressed by the speed and attention to detail the installers showed. Scott told me my flooring replacement project would take a day and the installers delivered. Speaking of Scott, I have rarely worked with a company owner who is more responsive. When Scott looked at my job, he gave me some excellent advice on product selection. Overall, this flooring project was a great experience.
    Daniel McRae 11/13/22 — google
  • Footprints Floors removed the old wall to wall carpet from our three upstairs bedrooms and installed LVP flooring. It is so beautiful and feels good underfoot. The team did an excellent job of working the flooring around the radiator pipes, as I knew that wouldn't be easy. They cleaned up thoroughly when they were finished. Scott the owner checked in with the crew several times throughout the day. The team worked hard and only took a break for lunch. I highly recommend this company.
    jim schoonover 11/8/22 — google
  • I had a great experience with Footprints Floors. Their employees are hard working and nice. The owner of the business even worked with me when the installation had to be delayed to treat termites. I will definitely use them again for my flooring needs.
    Deauna Brown 11/7/22 — google
  • Footprints floors refinished our hardwood floors and installed new shoe molding. Scott, our sales rep, gave me good advice at the beginning of the project on the scope of work and color of stain. Alejandro and crew finished the job quickly and did high quality work. After we did some DIY painting inside, it feels like we are living in a new house. Would recommend!
    David Kimbriel 11/6/22 — google
  • Scott did a great job in repairing gouges in our hardwood floor.
    Bill Poorbaugh 11/4/22 — google
  • Excellent service; installed my wood flooring and it was beautiful. Flooring was on time and done effficiently. Price was good and the qualitif work exceptional. Cree worked independently and finished quickly and as promised. Thank you.
    Yolanda Pertuz 10/25/22 — google
  • Our request was handled quickly and efficiently. We got a prompt quote, directions on what was needed, date time for installation, on time start, excellent work. Thank you, Scott and George.
    Sandy Carle 10/21/22 — google
  • Love Scott and his team! Awesome work and great experience.
    Danielle Matie 10/20/22 — google
  • Scott suggested no stain, just sealer and poly on an old pine floor. Good call, the refinished floor perfectly matches the rest of the upstairs.
    John Ficor 10/14/22 — google
  • Footprints Floors did an amazing job installing hardwood floors in our kitchen! They kept us up to date on how the project was progressing and every single person involved in the project was kind and professional. We will definitely be using them again-our floors look absolutely incredible!
    M Dawson 09/30/22 — google
  • Fair, professional, and a great company to work with. 10/10
    Jade Sullivan 09/30/22 — google
  • Scott and his team did an overall excellent job at making sure that my wife and I received a new hardwood floor and tile finish that we were happy with. Along the way, we had a few bumps, but I think in this line of business, you’ll find that anywhere and at anytime. Scott quoted the job pretty perfectly and always informed us of change orders when needed. When additional attention was needed on certain areas, Scott and his team came back right away to address the areas. Thank you for such great floors and a good overall experience.
    Randy Bernard 09/13/22 — google
  • We purchased a house "as-is" from a bank as a foreclosure that included improperly installed laminate all throughout the first floor. It was so bad that there were multiple "bubbles" that rose up six to eight inches off of the subfloor and, as it was a severe tripping hazard, needed to be replaced immediately. We contacted Footprints and Scott came out quickly to look at the damage and give us an estimate. We were happy with the cost and Scott's professionalism and got on his calendar. The install was done quickly and we were impressed with both the project manager Jose and his workers. They leveled the floor, which had not been done by the prior contractors, and now we have beautiful LVP that is no longer a safety issue. Thanks Scott!
    Ethan Blake 09/12/22 — google
  • Scott has an infectious can-do attitude. He gave us a vision for the process, the results, and the path to get there. His crew was professional and thorough. It all got done sooner and for less cost than expected.
    Andrew Miller 09/9/22 — google
  • I’m completely satisfied with the entire experience. Everyone was professional and the work was done timely.
    Brenda Kontinopoulos 08/22/22 — google
  • Wonderful workmanship! The Footprints crew did beautiful work - they were professional, friendly and extremely talented. I would highly recommend them to anyone looking for quality tile or backsplash installation.
    Cathy Pegram 08/2/22 — google
  • The whole staff and crew were superb in all interactions and business arrangements, and flooring installation. I would recommend this company to anyone over and over again. Scott, Jose, and Marvin, thanks for a job well done!!!
    Xavier Lewis 07/11/22 — google
  • Footprints refinished a 70+ year old floor in one of our federal housing units. It was absolutely destroyed from glued carpet and years of neglect. It turned out amazing. Scott was extremely helpful during the initial assessment and very knowledgeable in restoration. Scott and Foorprints were the only ones willing to take on this job. 10/10 I would highly recommend this company to anyone. D Marti, National Park Service.
    dan marti 01/13/25 — google
  • Footprints Floor Richmond is a highly professional and personable flooring company. Scott explains their services, details the steps of the project, provides cost competitive quotes. Ken manages the projects effectively and ensures all goes well and the customer is totally happy with their work. They leave NO MESS!!! They totally clean up behind themselves. Over the past two years, Scott's team have replaced vinyl flooring in four of my bathrooms and laundry room. They just recently, November 2024, completed tiling work in my owner's bathroom renovation. They removed the old flooring, replaced with tile, did the baseboard trim, and tiled the walls/niche around the vanity with mother of pearl tile. It is absolutely gorgeous. I am totally satisfied. (Disregard the lighting in the picture. The new lights will be more modern and centered when they arrive. Obviously this is not within scope for Scott's team.) They will be back to lay hardwood floors in my downstairs level and to tile the backslash in my kitchen. I would definitely you recommend you give them a try.
    Kaysaundra Shelton 12/15/24 — google
  • So very thankful I found Footprint Floors! I had 3 other prospects fall through & was seriously beginning to think I was never going to have this wood flooring installed. This is a GREAT company to do business with. Scott & his team are wonderful .They are professional, respectful, dependable & have GREAT customer service. Will definitely use them in the future for all my flooring jobs.
    Anne Snelson 12/5/24 — google
  • Footprints was amazing! They provided a quick and professional installation of my new flooring. It’s been a few months and the flooring has been great. I’d highly recommend them!
    Aaron Monroe 11/5/24 — google
  • My wife and I were originally planning to do this project on own. I’m glad we didn’t. Our floors were the original hardwood and we wanted to do what we could to bring back their beauty. Footprints was awesome to work with from start to finish. We worked with Ms. Katie in the office. She was prompt, professional and communicative. Mr. Scott came to give us the quote. He gave us time, options to help better fit our budget, was thorough, and honest. Mr. Ken was managing the project. He did a great job of communicating the expectations of the project, was prompt to inform us if we needed to deviate from the plan, and helped us pick the right color stain and put our minds at ease. The crew was very kind, they worked quickly and professionally. They minimized the amount of dust where possible, and respected the fact that we just finished painting. Overall it was a top tier experience. Thank y’all for helping turn our house to a home.
    Tex Willard 11/4/24 — google
  • Footprints Floors did a great job. Quick, clean, looks fantastic. No hassles. Easy to work with. Recommended!
    Matt Patterson 10/10/24 — google
  • I could not be happier! Our floors turned out incredible. We bought the house from another state and the floors were UV damaged and splotchy and very red/pink. Scott communicated and worked with us via text/phone and we were able to get his team in to do the work before we moved in which was AMAZING. Him and Jonatan were very communicative and creative when it came to solutions for some things that popped up along the way. Scott is so kind and really just wants you as his customer to be so ecstatic about your floors - and we are! Would recommend him and his team to anyone and everyone.
    Gillian Kiel 09/13/24 — google
  • I would recommend doing busy with this company. My floors looked beautiful 😍
    Anna Wootton 09/4/24 — google
  • Great service!
    Mark Brazukas 09/4/24 — google
  • Very professorial team of folks. Finished installation looks great. They do what they say they'll do.
    Mark Molnar 09/2/24 — google
  • Quick response and excellent work !..I’m very pleased and would definitely recommend footprints!
    Anita Singh 08/13/24 — google
  • Scott and Jonathan and the team were an absolute pleasure to work with when redoing our floors. Scott was very responsive, flexible, and worked with us to make sure we got the best quality and price. Jonathan and the installation crew did a beautiful job installing our hardwood floors, could not have asked for better! Would 100% recommend and work with them again in the future!
    Mackenzie Nicely 08/1/24 — google
  • The team that installed my flooring were quite professional and did great quality work. They were very detail oriented. We love our new floor!
    Marilyn nelson 07/24/24 — google
  • Pleasant floor refinishing experience right from the start. The owner Scott arrived on time, took measurements and was able to provide the estimate immediately. He was able to get us on the schedule in three weeks. Jonatan and crew did an awesome job, and the floors look like a brand-new installation. We selected the water base stain and sealer, and it looks great!
    Gregory Whitmore 06/4/24 — google
  • I was very satisfied with the preplanning as well as the installation. They promptly responded to my questions prior to the install. The team arrived on time, was very respectful of the residence, and finished the job on time, including removal of all demo materials. Highly recommend this company!
    Robert Feagan 05/28/24 — google
  • Footprints did a great job with my floors and staircase. The crew did a great job walking me through any issues and were always punctual.
    Mark McKinley 04/3/24 — google
  • Scott is a great guy, a real gentleman, and really knows his business. He listened to what we needed done. He gave us the estimate then & there. He put in our floor three years ago, but now we needed some closets floored. Thank goodness we kept left over planking. Jonathan Gonzalez was our project manager. He kept in touch with me during the weeks before our scheduled time. On the job date he let me know when he & his crew would arrive & they were right on time. They installed flooring beautifully & cleaned up after they were done. All the crew was professional & courteous. My husband and I highly recommend Scott and Footprints Flooring.
    Lauren Clark 04/1/24 — google
  • Footprint floors did a great job! They did everything on schedule and the quality of work was excellent!
    Donna Bowman 03/28/24 — google
  • I would confidently give the flooring experience a 4/5 for an overall great experience between quote and outcome. However, Jonatan brings the score up to a 5/5 easily with his incredible customer service and project management.
    Chandler Johnson 03/27/24 — google
  • This company was excellent to work with. They did an outstanding job on the floor, were punctual, and were very considerate. They sent text messages to keep me informed of their schedule so I never had to wait around for them. I highly recommend Footprints Floors. They really know their business.
    Barbara Maury 02/26/24 — google
  • Footprints was competitive price wise and did a great job of installing LVP for me. They were good at communicating, were flexible, and did beautiful work. They exceeded my expectations.
    Stewart Wise 02/19/24 — google
  • Fast communication from start to finish and we were kept up to date on the progress. Bathroom floor install was beautifully done. Would highly recommend them and will use them again for other projects.
    D T 02/4/24 — google
  • Footprints is a wonderful company. The quality of the repair of my wood floors was outstanding. I also compared pricing and they beat competitors. Finally, their customer service was unsurpassed, i.e. answering all sorts of questions and special requests and changes. Awesome.
    Shelly Elliott 01/26/24 — google
  • Excellent work at a reasonable price!
    Eric Nost 01/24/24 — google
  • From the estimate to the execution, Footprint Floors was excellent! I am big on communication during these types of projects and you get your own project manager (Jonatan was excellent!) who keeps you updated and informed throughout the process. I was blown away by the work. They are perfectionists with sanding and staining. My newly refinished floors are a dream in my 100 year old original wood home. I cannot say enough good things about Footprint Floors. Highly recommend!! UPDATE: I accidentally got a stain on my new floors while stripping paint on my steps. I texted my project manager, Jonatan, and he asked around before providing me the best solution for the stain. That method didn’t work so he came out to sand it down and refinish it. This was weeks AFTER I paid and left a glowing review. This company truly cares about their customers and goes above and beyond. I’m blown away by the exceptional service.
    Jessie Barford 01/16/24 — google
  • Every aspect of the installation was flawless. Highly recommend Scott with Footprint Floors. He sent Jonatan and his team, and they were excellent in all aspects of the job.
    Tom/Ann Swift 01/12/24 — google
  • Had a great experience with Footprints Floors. They are very knowledgeable and did a great job with my floors!
    Lauren Rush 01/11/24 — google
  • We were really pleased with Scott's proposal and expertise. We were also very happy with the project manager Jonatan and the crew. They showed up promptly and finished our floors in one day. They were engaging, courteous, and finished the floors to our liking. The floors look great and we continue to receive compliments from our friends and family. We would highly recommend Footprints floors Richmond for flooring repair and other flooring services. We look forward to using them for another project.
    Lewis Stockdale Jr 12/26/23 — google
  • Fast, courteous, neat, and went above and beyond for the project. Fair price too!
    raven songs 12/8/23 — google
  • Excellent work. Professional and high quality. Would use/recommend
    Eric McArdle 12/7/23 — google
  • Johnathan arrived on time.. He and his crew were polite, pleasant and cleaned up all of the mess and did a terrific job!!! Very pleased with my kitchen floor and steps and will definitely consider Footprints Floors for future projects!!!!
    Action M 11/15/23 — google
  • From quote to execution, Footprints Floors was very responsive and professional. The tile installation was perfect! I definitely recommend this company.
    Evelyn Pertz 11/11/23 — google
  • Very professional and I would recommend this business to anyone. My backsplash looks beautiful 😍 . They score a 10 with me.
    Sheila S Robinson 11/10/23 — google
  • Footprints Floors did an excellent job refinishing kitchen hardwood floor and laying new hardwood floor in the family room. Did a perfect job in weaving the floors together with using a perfect stain. I highly recommend this company.
    Cynthia Carey 11/10/23 — google
  • Footprint Floors is a rarity in the wild west of construction. My job required some out-of-the-box thinking. Instead of the standard no we can’t do that response. Scott the owner said “I’ll figure it out and make it happen”. Which is exactly what they did and I ended up with a gorgeous ceramic floor in my new Florida room.
    Alice McCabe 11/10/23 — google
  • I highly recommend this business. I was completely impressed with their professionalism and customer service. The company went above and beyond to accommodate my aunts needs. Thanks Jonathan and your crew for all the hard work you put in.
    Susan Rembert 11/9/23 — google
  • Would definitely recommend!!
    Judith Davis 11/9/23 — google
  • Excellent refinishing of my hardwood floors. From initial consult to final day of work, everything was smooth and easy. My "new" floor looks great! They were even able to correct a spot of heavy water damage.
    A Google User 11/9/23 — google
  • Totally thrilled with my experience working with Footprints. Everyone was so so respinsive when I called, which I appreciated more than I can say. They assisted me throughout the process of removing old flooring and then they installed Hempwood flooring. It's gorgeous! Thanks a million.
    Pam Harms 11/7/23 — google
  • Great experience! We had a hiccup when the installers arrived, but between the estimator, project manger and installers, everything was resolved and handled in a timely manner and everyone was professional and kind. Not only did they reach our expectations, but they provided their opinion and expertise when making big decisions. We are very happy with the final product and would definitely recommend Footprints Floors!
    Brittany Tew 10/27/23 — google
  • Jonatan and his crew were exceptional. Juan and his brother refinished our hardwood floors with the highest quality. They were immensely knowledgeable, prompt, timely and patient. Excellent team and excellent company. If we need to refinish again, we will absolutely be coming back here.
    Isaak Hopson 10/20/23 — google
  • Scott and his crew at Footprints Flooring took on a complicated floor repair and finishing job in our 1867 built home on a short timeline. Working with them was a pleasure. He worked above and beyond expectations to finish quickly and with excellent results. Footprints would be my first choice for hardwood flooring in the future. When the materials were unavailable to meet our needs on our timeline they worked overtime to source and mill the wood onsite and actually saved us money
    Bob McKelvey 10/20/23 — google
  • I got a quote for my living room to replace carpet with LVP and within a week the work was completed. It was very simple and easy. You do, in some cases, have to buy the materials yourself so I recommend you are very clear on what you need to buy with the estimator (I.e transition materials). Would use this group again!
    Jessee McMillan 10/11/23 — google
  • From the appraisal to the end of the job, they were awesome. Eddie the appraiser, worked with me and showed how they could correct a bad job on ceramic tile repair and how they could correct it. He helped me through the process and told me when they were coming. He checked the grout to match my old grout and made sure everything matched. The tile man came on time and did amazing job. Jonatan came and checked on the job to make sure everything was going great and then came back and checked how it looked when finished. It was a great experience working with this company. I was so impressed.
    Nancy Temple 10/6/23 — google
  • Top notch work. Extremely responsive. All very nice and dedicated people. Always called me back in a timely fashion. Really happy with a first job with them, backsplash for the kitchen.
    John Stewart 09/27/23 — google
  • Awesome job replacing carpet with hardwood on stairs! Beautiful work! Thank you!!
    kim sicola 09/26/23 — google
  • Beautiful work! Very communicative and great to work with!
    Jusha Simpson 09/20/23 — google
  • Have a mid-Century trilevel with unfinished oak floors. Footprints brought back the floors to life. Maybe not the cheapest but certainly the best in RVA.
    Michael Scruggs 09/7/23 — google
  • I am so happy with my new beautiful floors. Footprints floors was great to work with! Scott was great with communication and answering all my questions! They were so quick, the demo took 1 day, and flooring took a day and a half for the entire house! Highly recommend! Jonatan managed the project throughout and everyone did a fantastic job! Only thing I will mention is if you want flooring under your hot water heater make sure to have it drained and moved before footprints arrives as they are not licensed drain water heaters. Thank you guys so much! It looks so great!
    Chelsea Williams 08/29/23 — google
  • Had an all around great experience with Footprints when getting my floors refinished. From my initial quote with Eddy, to the completion of the project with Jonatan and team. Everyone was friendly, knowledgeable, and responsive. The floors look great and I couldn’t be happier.
    Joe 08/26/23 — google
  • My 20+ year old floors look brand new!
    Erica Davis Edmunds 08/14/23 — google
  • The young men who worked on our floors- we had a crew install both hardwood & also vinyl planks and a different crew who refinished stairs and a room- were all extremely hard workers, polite and cleaned up after their work each day. The project manager, Jonatan, was also polite and followed up with us daily and had a good rapport with the crews. We would definitely have them back to do additional work at our house.
    Bruce Highley 07/27/23 — google
  • My home was built around 2000. I had hardwood floors throughout my downstairs except my living room was wall to wall carpet. With two dogs and lots of age, my carpet only came so clean after professional cleaning. It was embarrassing. I had it in my mind to look into replacing the carpet with hardwood floors. Without any recommendations, I googled hardwood floors in the Richmond area. Footprint Floors was the first of three websites that I found and reached out to. It was only a few days before Scott, the owner, came to my house to talk with me about what my thoughts were. I knew that replacing the carpet in the living room was number one, so that was the first idea. The second idea…If I could have it my way, I would have hardwood flooring put into the living room and have all existing downstairs flooring sanded and stained with the darker brown stain to match the new flooring in my living room and give my floors a contemporary look and a much-needed upgrade. We went around downstairs and Scott called out measurements as I wrote them down. He did some figuring and let me know a breakdown of costs as well as the total cost to have all my entire downstairs with refurbished hardwood flooring stained in a darker brown. I was surprised by the total cost. I had the job priced by two other flooring companies and Footprint Floors was the lowest cost. It did not take me long to say, “Let’s do this.” The work started a week to 10 days later. Scott told me what to expect. Jonatan who headed up the project communicated with me each day and answered questions I had while Scott checked in as well. I’ve got to tell you; my floors look amazing! My downstairs went from ho-hum to extremely classy and contemporary. It is a show place! The price was quite affordable and the flooring is first class, no doubt. I know that if and when I resell the house, these improvements are going to raise the value big time. But I don’t really want to sell because I am so pumped up about my space now. Johnny Friedman Hanover County, VA
    A Google User 07/14/23 — google
  • Wonderful job installing brick facing on a 2-story wall over fireplace. Hardworking. Covered everything to avoid dust. Cleaned up nicely after completing.
    Harry Bear 07/13/23 — google
  • Great experience - they were done in a day and our floors look amazing!
    Arlyn Rally 07/13/23 — google
  • Jonatan and crew arrived promptly. Very courteous to ask exactly what the project was (backsplash) and if the grass area was an appropriate place to saw. Made sure we were pleased with results. Cleaned up nicely.
    Melanie Payne 07/7/23 — google
  • Footprints Floors was easy to work with from the first phone call to the final day of install. They were professional, friendly, communicative, showed up when promised and did a great job tiling my laundry room floor. Highly recommend!
    Elmwood Interiors 07/7/23 — google
  • The Footprint Floors team was second to none! Thank you.
    Carmella M 06/22/23 — google
  • I would highly recommend Footprints for any of your floor repair needs. They are very knowledgeable and give you good value for their work. Scott was very efficient and had a great respect for my rustic hardwood floor. He came to touch up a very deep scratch today and was done in 30 minutes. He saved me hundreds if not thousands. You will not regret giving Footprints a call.
    Nicolas Mazzi 06/15/23 — google
  • Sanded and refinished my 70 year old wood floors. Very clean work and excellently done. Even came back and did a better color match on a curved molding. Would recommend this business to anyone looking to refinish floors
    Chris Young 06/13/23 — google
  • Great communication from Jonatan-they all got here early and went straight to work. Marlo and Freddie were super friendly, highly experienced and very efficient! Thank you both! Jonatan was very accommodating, making sure everything was done as we needed and it was to our liking. What a great experience with them all- I would HIGHLY recommend this team!
    Sandra Blanchard 05/26/23 — google
  • I couldn’t be happier with Milo, Freddie, Mario, and Alejandro. They did amazing work, we’re respectful, and kept things very clean. Would highly recommend.
    Christie Duncan 05/24/23 — google
  • Great experience with Scott and his team. They kept in touch, came when they said they would, did a great job, and cleaned up after themselves. Couldn’t ask for a better experience.
    Lydia Marek 05/20/23 — google
  • Footprints Floors came to my rescue, when I needed to have my bathroom floor replaced within a few days. Other companies were telling me 2 to 3 weeks, but they were able to do this for me in the time frame I needed. My new floors look fantastic. I will definitely use Footprints Floors again and will highly recommend them to everyone I know.
    Cindy Rudd 05/19/23 — google
  • Footprints Floors did a beautiful job on my backsplash in my kitchen will enjoy it thank you Jonathan and Scott and crew
    Naomi 05/12/23 — google
  • Great experience all around. The consultation for flooring set me at ease. The crew that came to work was punctual, fast, and polite. I will definitely use Footprints Floors for our next flooring project.
    Erica Coffey 05/9/23 — google
  • Scott was not intimidated by rotten sub-flooring, and his crews were able to remove it, rebuild it, and install LVP. The crews were very efficient, and finished the job in less than 3 days. Very satisfied.
    Jack 05/5/23 — google
  • Super fast and professional!
    Nathan Ellingson 05/3/23 — google
  • Whole team was great! Communication was wonderful with Jonatan. Super professional. Highly recommend.
    Kristen Meiklejohn 04/29/23 — google
  • Friendly professional people. I recommend them highly.
    William Graham 04/29/23 — google
  • Great customer service and quality work!
    Megan Farnin 04/28/23 — google
  • They did a great job, installing hardwood floor in the downstairs of our house. Scott was was easy to work with, and very patient while we decided exactly what we wanted.
    Joe Sanders 04/26/23 — google
  • I purchased the flooring and was given their company as a possible installer. I am totally happy with their installation and will use them in the future
    Randolph Howard 04/18/23 — google
  • The consultation was great. Advice that saved me money. Timely work
    faye pyles 04/4/23 — google
  • Footprint Floors did a phenomenal job repairing my floor! Their customer service was excellent. Scott contacted me to let me know what to expect. On the day of my initial visit Scott called ahead and arrived on time. When he arrived he didn't walk on our grass and took his shoes off when he entered our home. After inspecting the damage and taking photos he gave me a great estimate. He told me he was going to his car, when he returned he had tools in hand and said "I may be able to fix it today!" To my surprise he sat down and began to work. As I watched him, I teared up. Not only was he professional, personable, kind and respectful he's also skilled. Scott Thank You so much! Footprint Floors thank you for saying yes to this job when others said no!
    Vee T 03/24/23 — google
  • The men who did the work came on time, worked professionally, did a great job, cleaned up all of the area after the installation, helped us move furniture around to allow for the installation, and took away all rubbish from the job. They were great. Each one was very polite, respectful, patient with our questions and needs, and left a very positive impression on us. The job was estimated to take two days, but they finished in one. That's unusual, but it was nice to have it completed ahead of time instead of later. Thanks!
    carolyn rutman 03/14/23 — google
  • Footprints did a great job on my floor. They were able to start quickly and finished when they said they would. The price was competitive and when they found old staining once the floors were sanded, they helped me choose the best path forward. The floors look great now!
    Ally Kennedy 03/13/23 — google
  • I called Footprints eight days before I was moving into my home. Scott came out to look at my project the following day (Friday), had his crew mobilized on Monday, and the project completed on Wednesday so the floors had time to dry before my movers arrived on Friday. I was truly amazed that they were able to squeeze me in and get my floors refinished before I moved it - it would have been a huge pain at any other time. The floors turned out great and I have nothing but positive feelings toward the experience!
    Samantha Geraci 03/8/23 — google
  • We had a subway tile backsplash installed in our kitchen by an “artist” from Footprints Floors. I use artist because his work was meticulous and beautiful. The backsplash makes a huge difference in the look of our kitchen in addition to protecting the wall from splashes. I recommend this business wholeheartedly!
    Valerie Cemprola 02/16/23 — google
  • Footprints Flooring took out our old tile floor and laid a new floor. From the estimate to the work, they were communicative, efficient, and professional. The work was done well and even faster than we anticipated. The crew cleaned up after, and the project manager communicated with us during the install and came to check the work after completion. Definitely recommend!
    Annette Foster 02/10/23 — google
  • I contacted Footprints Floors after a botched installation AND reinstallation of our bathroom floors through a big box store. We had lived without toilets and half finished floors for two months at this point and the quotes I was getting from other companies were astronomical and they were booked out for months (a lot of companies wouldn't even call me back or provide a quote after they heard how small the job was). I was contacted promptly after requesting a quote online and Mike came out to measure our bathrooms within the week. The quote was very reasonable and he was able to get me scheduled for installation in TWO WEEKS!! Scott (the owner) and his team were able to get the old tile and vanities out, LVP installed, and molding/quarter round installed in both bathrooms in roughly six hours (and even arrived early because I had to get my daughter to an appointment that morning). I am so thankful and in love with my floors and can't wait to have them come back to do our kitchen floors! Update: We had Footprints Floors return in March 2022 and replace the carpet on the landing and two bedrooms with the same LVP. Again, a seamless process and we love our floors! There's supposed to be a fee for any furniture you leave in the room that they have to move around, but they were gracious enough to not charge us for my daughter's crib and a large cabinet that we couldn't get out of her room. Thank you, Scott and team!
    Molly Templeton 11/27/22 — google
  • These guys did an amazing job refinishing our floors. I originally called to get a hole repaired in the floor where DISH drilled in the wrong place, and after calling every hardwood floor company in town, these guys were the only ones that responded, did a perfect job with the hole, so we decided to have them refinish the floors and never called another sole
    Brad Bradley 11/18/22 — google
  • I am extremely pleased with the job Footprints Floors did installing my LVT. Scott was very professional, responsive to questions, and reliable. The men who did the work did an outstanding job. They were on time, did high quality work, were respectful, and cleaned up after themselves. I would highly recommend them!
    Theresa Lennon 11/18/22 — google
  • Footprints Floors did an excellent job on my flooring project. Footprints installed engineered hardwood flooring for me. Before doing so, Footprints had to remove some old carpet, vinyl, and wood flooring. Footprints did an amazing job removing the old flooring and preparing the subfloor for the new wood. This was a critical step because a flawed subfloor can wreck a flooring installation. I was impressed by the speed and attention to detail the installers showed. Scott told me my flooring replacement project would take a day and the installers delivered. Speaking of Scott, I have rarely worked with a company owner who is more responsive. When Scott looked at my job, he gave me some excellent advice on product selection. Overall, this flooring project was a great experience.
    Daniel McRae 11/13/22 — google
  • Footprints Floors removed the old wall to wall carpet from our three upstairs bedrooms and installed LVP flooring. It is so beautiful and feels good underfoot. The team did an excellent job of working the flooring around the radiator pipes, as I knew that wouldn't be easy. They cleaned up thoroughly when they were finished. Scott the owner checked in with the crew several times throughout the day. The team worked hard and only took a break for lunch. I highly recommend this company.
    jim schoonover 11/8/22 — google
  • I had a great experience with Footprints Floors. Their employees are hard working and nice. The owner of the business even worked with me when the installation had to be delayed to treat termites. I will definitely use them again for my flooring needs.
    Deauna Brown 11/7/22 — google
  • Footprints floors refinished our hardwood floors and installed new shoe molding. Scott, our sales rep, gave me good advice at the beginning of the project on the scope of work and color of stain. Alejandro and crew finished the job quickly and did high quality work. After we did some DIY painting inside, it feels like we are living in a new house. Would recommend!
    David Kimbriel 11/6/22 — google
  • Scott did a great job in repairing gouges in our hardwood floor.
    Bill Poorbaugh 11/4/22 — google
  • Excellent service; installed my wood flooring and it was beautiful. Flooring was on time and done effficiently. Price was good and the qualitif work exceptional. Cree worked independently and finished quickly and as promised. Thank you.
    Yolanda Pertuz 10/25/22 — google
  • Our request was handled quickly and efficiently. We got a prompt quote, directions on what was needed, date time for installation, on time start, excellent work. Thank you, Scott and George.
    Sandy Carle 10/21/22 — google
  • Love Scott and his team! Awesome work and great experience.
    Danielle Matie 10/20/22 — google
  • Scott suggested no stain, just sealer and poly on an old pine floor. Good call, the refinished floor perfectly matches the rest of the upstairs.
    John Ficor 10/14/22 — google
  • Footprints Floors did an amazing job installing hardwood floors in our kitchen! They kept us up to date on how the project was progressing and every single person involved in the project was kind and professional. We will definitely be using them again-our floors look absolutely incredible!
    M Dawson 09/30/22 — google
  • Fair, professional, and a great company to work with. 10/10
    Jade Sullivan 09/30/22 — google
  • Scott and his team did an overall excellent job at making sure that my wife and I received a new hardwood floor and tile finish that we were happy with. Along the way, we had a few bumps, but I think in this line of business, you’ll find that anywhere and at anytime. Scott quoted the job pretty perfectly and always informed us of change orders when needed. When additional attention was needed on certain areas, Scott and his team came back right away to address the areas. Thank you for such great floors and a good overall experience.
    Randy Bernard 09/13/22 — google
  • We purchased a house "as-is" from a bank as a foreclosure that included improperly installed laminate all throughout the first floor. It was so bad that there were multiple "bubbles" that rose up six to eight inches off of the subfloor and, as it was a severe tripping hazard, needed to be replaced immediately. We contacted Footprints and Scott came out quickly to look at the damage and give us an estimate. We were happy with the cost and Scott's professionalism and got on his calendar. The install was done quickly and we were impressed with both the project manager Jose and his workers. They leveled the floor, which had not been done by the prior contractors, and now we have beautiful LVP that is no longer a safety issue. Thanks Scott!
    Ethan Blake 09/12/22 — google
  • Scott has an infectious can-do attitude. He gave us a vision for the process, the results, and the path to get there. His crew was professional and thorough. It all got done sooner and for less cost than expected.
    Andrew Miller 09/9/22 — google
  • I’m completely satisfied with the entire experience. Everyone was professional and the work was done timely.
    Brenda Kontinopoulos 08/22/22 — google
  • Wonderful workmanship! The Footprints crew did beautiful work - they were professional, friendly and extremely talented. I would highly recommend them to anyone looking for quality tile or backsplash installation.
    Cathy Pegram 08/2/22 — google
  • The whole staff and crew were superb in all interactions and business arrangements, and flooring installation. I would recommend this company to anyone over and over again. Scott, Jose, and Marvin, thanks for a job well done!!!
    Xavier Lewis 07/11/22 — google
Footprints refinished a 70+ year old floor in one of our federal housing units. It was absolutely destroyed from glued carpet and years of neglect. It turned out amazing. Scott was extremely helpful during the initial assessment and very knowledgeable in restoration. Scott and Foorprints were the only ones willing to take on this job. 10/10 I would highly recommend this company to anyone. D Marti, National Park Service.
dan marti 01/13/25 — google
Footprints Floor Richmond is a highly professional and personable flooring company. Scott explains their services, details the steps of the project, provides cost competitive quotes. Ken manages the projects effectively and ensures all goes well and the customer is totally happy with their work. They leave NO MESS!!! They totally clean up behind themselves. Over the past two years, Scott's team have replaced vinyl flooring in four of my bathrooms and laundry room. They just recently, November 2024, completed tiling work in my owner's bathroom renovation. They removed the old flooring, replaced with tile, did the baseboard trim, and tiled the walls/niche around the vanity with mother of pearl tile. It is absolutely gorgeous. I am totally satisfied. (Disregard the lighting in the picture. The new lights will be more modern and centered when they arrive. Obviously this is not within scope for Scott's team.) They will be back to lay hardwood floors in my downstairs level and to tile the backslash in my kitchen. I would definitely you recommend you give them a try.
Kaysaundra Shelton 12/15/24 — google
So very thankful I found Footprint Floors! I had 3 other prospects fall through & was seriously beginning to think I was never going to have this wood flooring installed. This is a GREAT company to do business with. Scott & his team are wonderful .They are professional, respectful, dependable & have GREAT customer service. Will definitely use them in the future for all my flooring jobs.
Anne Snelson 12/5/24 — google

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Scott Ogburn. Flooring Contractor in Richmond

Scott Ogburn

Meet the Footprints Floors Richmond Owner

I was born and raised in Virginia to a large family of five boys. I met my wonderful wife Melissa at church and we were married 27 years ago. We were blessed with four children, Hannah, Caroline, Jonathan and Luke. The girls have graduated college and are blessed with good jobs; the boys are still in college.

My dad was a wonderful Christian man and a hard worker who taught us to treat others with the highest respect and ethical standards. Almost all of us boys have worked in the construction industry to work our ways through school and feed our families. Two of my brothers still work in the construction field and continue to maintain the high standard of excellence we learned from dad.

I have earned two master's degrees. The first in math education allowed me to teach high school mathematics in the Richmond area for 5 years, first at Powhatan High school and then at the Governor's School. The second degree was a Master's of Divinity. After graduation in 2002 I served for a short period in a South Carolina church as the church administrator and youth director. Then in 2004 our family moved to Albania where I served with a Christian leadership and church planting ministry. We lived full time in Albain for seven wonderful years. Po, flas shqip!

After returning from Europe, I was blessed to start a successful business that helps families find safe senior living options. I still own and manage this business because of the fabulous employees who put our families' interest first and always do the right thing by them. I am excited to bring my many years of experience in serving others to the flooring industry in Virginia.

A family enjoying their home environment and sparkling new floors.

Why Choose Footprints Floors?

When it comes to your home, accepting anything less than the best simply won't do. The task of carefully selecting the right team to handle any project or maintenance on your property is of paramount importance. We’re confident you’ll find that the Footprints Floors team will treat your home just as you would. Every job is paid the same care and attention it deserves. You’re left with a spectacular floor, and we’ll leave with pride in a job well done.

The quality of our work speaks for itself, but there are even more reasons to choose Footprints Floors as your premier floor installer. 

An image of a Footprints Floors service truck - we are the best flooring installation company in Richmond, {fran_state_abbbrev}, dedicated to supporting our local community.

Run By Small Business Owners in Your Community 

Local Economic Impact

By supporting our locally owned and operated business, you are directly contributing to the economic growth of your community. We believe in reinvesting in the local economy, creating job opportunities, and fostering a vibrant and thriving neighborhood for everyone to enjoy.

A Footprints Floors expert working on flooring in a residential home - best flooring installation company in Richmond, VA.

Value-Driven, Good People

Values of Care

By supporting our locally owned and operated business, you are directly contributing to the economic growth of your community. We believe in reinvesting in the local economy, creating job opportunities, and fostering a vibrant and thriving neighborhood for everyone to enjoy.

Personalized Attention

By supporting our locally owned and operated business, you are directly contributing to the economic growth of your community. We believe in reinvesting in the local economy, creating job opportunities, and fostering a vibrant and thriving neighborhood for everyone to enjoy.

The Footprints Promise Integrity Above All


1:1 Do/Say Ratio

Our commitment to a 1:1 do/say ratio means that we consistently follow through on what we say we'll do. When we say we'll do something, you can trust that we will deliver on our word, providing you with reliable and dependable service.

Trust & Transparency

We believe trust is earned through open and honest communication. We are committed to providing clear and accurate information, addressing customer concerns promptly, and being transparent in our pricing, policies, and processes.

Uncompromising Ethical Standards

We are dedicated to upholding the highest levels of integrity in all aspects of our business. Our commitment to ethical practices guides our decision-making, ensuring fairness and accountability in every interaction.

Veteran-Owned Business

Giving Back & Veteran Causes

Footprints Floors Richmond is a proud veteran owned business. We are grateful for the sacrifice our servicemen and women make for our country. To show our appreciation, we offer veterans discounts and also donate a percentage of our revenue to nonprofit organizations benefiting families and children in need.

Get a Free Estimate Today!

Get Started 804-531-6226

Our Story

Meet Bryan Park: Owner & Founder


Bryan grew up in south Denver. He attended the Air Force Academy in Colorado Springs, CO and served this country after graduation. Like most who serve, Bryan's military experience strengthened his belief in, and commitment to, integrity, duty and leadership.

When Bryan and wife Kelli settled in Littleton, Colorado they started a family, three rambunctious girls and two very big dogs. It was then, Bryan noticed that the flooring industry in Denver was highly inefficient and unscrupulous. It was nearly impossible to find providers who worked with a true sense of honesty and fairness. Changing this was not only an opportunity for Bryan, it was practically a calling.

"Putting the customer first and creating an impeccable reputation in this industry was job number one," says Bryan, about his goals for his future flooring company in Denver. He named it Footprints Floors, and created a unique company structure that promoted the best in people, products and business practices. It worked! So much so, that Footprints Floors is one of the largest hardwood providers in Colorado and is growing rapidly.

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