Footprints Floors Richmond
Reviews & Testimonials

Footprint Floors did a phenomenal job repairing my floor! Their customer service was excellent. Scott contacted me to let me know what to expect. On the day of my initial visit Scott called ahead and arrived on time. When he arrived he didn't walk on our grass and took his shoes off when he entered our home. After inspecting the damage and taking photos he gave me a great estimate. He told me he was going to his car, when he returned he had tools in hand and said "I may be able to fix it today!" To my surprise he sat down and began to work. As I watched him, I teared up. Not only was he professional, personable, kind and respectful he's also skilled. Scott Thank You so much! Footprint Floors thank you for saying yes to this job when others said no!

The men who did the work came on time, worked professionally, did a great job, cleaned up all of the area after the installation, helped us move furniture around to allow for the installation, and took away all rubbish from the job. They were great. Each one was very polite, respectful, patient with our questions and needs, and left a very positive impression on us. The job was estimated to take two days, but they finished in one. That's unusual, but it was nice to have it completed ahead of time instead of later. Thanks!

Footprints did a great job on my floor. They were able to start quickly and finished when they said they would. The price was competitive and when they found old staining once the floors were sanded, they helped me choose the best path forward. The floors look great now!

I called Footprints eight days before I was moving into my home. Scott came out to look at my project the following day (Friday), had his crew mobilized on Monday, and the project completed on Wednesday so the floors had time to dry before my movers arrived on Friday. I was truly amazed that they were able to squeeze me in and get my floors refinished before I moved it - it would have been a huge pain at any other time. The floors turned out great and I have nothing but positive feelings toward the experience!

We had a subway tile backsplash installed in our kitchen by an “artist” from Footprints Floors. I use artist because his work was meticulous and beautiful. The backsplash makes a huge difference in the look of our kitchen in addition to protecting the wall from splashes. I recommend this business wholeheartedly!

Footprints Flooring took out our old tile floor and laid a new floor. From the estimate to the work, they were communicative, efficient, and professional. The work was done well and even faster than we anticipated. The crew cleaned up after, and the project manager communicated with us during the install and came to check the work after completion. Definitely recommend!

I contacted Footprints Floors after a botched installation AND reinstallation of our bathroom floors through a big box store. We had lived without toilets and half finished floors for two months at this point and the quotes I was getting from other companies were astronomical and they were booked out for months (a lot of companies wouldn't even call me back or provide a quote after they heard how small the job was). I was contacted promptly after requesting a quote online and Mike came out to measure our bathrooms within the week. The quote was very reasonable and he was able to get me scheduled for installation in TWO WEEKS!! Scott (the owner) and his team were able to get the old tile and vanities out, LVP installed, and molding/quarter round installed in both bathrooms in roughly six hours (and even arrived early because I had to get my daughter to an appointment that morning). I am so thankful and in love with my floors and can't wait to have them come back to do our kitchen floors! Update: We had Footprints Floors return in March 2022 and replace the carpet on the landing and two bedrooms with the same LVP. Again, a seamless process and we love our floors! There's supposed to be a fee for any furniture you leave in the room that they have to move around, but they were gracious enough to not charge us for my daughter's crib and a large cabinet that we couldn't get out of her room. Thank you, Scott and team!

These guys did an amazing job refinishing our floors. I originally called to get a hole repaired in the floor where DISH drilled in the wrong place, and after calling every hardwood floor company in town, these guys were the only ones that responded, did a perfect job with the hole, so we decided to have them refinish the floors and never called another sole

I am extremely pleased with the job Footprints Floors did installing my LVT. Scott was very professional, responsive to questions, and reliable. The men who did the work did an outstanding job. They were on time, did high quality work, were respectful, and cleaned up after themselves. I would highly recommend them!

Footprints Floors did an excellent job on my flooring project. Footprints installed engineered hardwood flooring for me. Before doing so, Footprints had to remove some old carpet, vinyl, and wood flooring. Footprints did an amazing job removing the old flooring and preparing the subfloor for the new wood. This was a critical step because a flawed subfloor can wreck a flooring installation. I was impressed by the speed and attention to detail the installers showed. Scott told me my flooring replacement project would take a day and the installers delivered. Speaking of Scott, I have rarely worked with a company owner who is more responsive. When Scott looked at my job, he gave me some excellent advice on product selection. Overall, this flooring project was a great experience.

Footprints Floors removed the old wall to wall carpet from our three upstairs bedrooms and installed LVP flooring. It is so beautiful and feels good underfoot. The team did an excellent job of working the flooring around the radiator pipes, as I knew that wouldn't be easy. They cleaned up thoroughly when they were finished. Scott the owner checked in with the crew several times throughout the day. The team worked hard and only took a break for lunch. I highly recommend this company.

I had a great experience with Footprints Floors. Their employees are hard working and nice. The owner of the business even worked with me when the installation had to be delayed to treat termites. I will definitely use them again for my flooring needs.

Footprints floors refinished our hardwood floors and installed new shoe molding. Scott, our sales rep, gave me good advice at the beginning of the project on the scope of work and color of stain. Alejandro and crew finished the job quickly and did high quality work. After we did some DIY painting inside, it feels like we are living in a new house. Would recommend!

Scott did a great job in repairing gouges in our hardwood floor.

Excellent service; installed my wood flooring and it was beautiful. Flooring was on time and done effficiently. Price was good and the qualitif work exceptional. Cree worked independently and finished quickly and as promised. Thank you.

Our request was handled quickly and efficiently. We got a prompt quote, directions on what was needed, date time for installation, on time start, excellent work. Thank you, Scott and George.

Love Scott and his team! Awesome work and great experience.

Scott suggested no stain, just sealer and poly on an old pine floor. Good call, the refinished floor perfectly matches the rest of the upstairs.

Footprints Floors did an amazing job installing hardwood floors in our kitchen! They kept us up to date on how the project was progressing and every single person involved in the project was kind and professional. We will definitely be using them again-our floors look absolutely incredible!

Fair, professional, and a great company to work with. 10/10

Scott and his team did an overall excellent job at making sure that my wife and I received a new hardwood floor and tile finish that we were happy with. Along the way, we had a few bumps, but I think in this line of business, you’ll find that anywhere and at anytime. Scott quoted the job pretty perfectly and always informed us of change orders when needed. When additional attention was needed on certain areas, Scott and his team came back right away to address the areas. Thank you for such great floors and a good overall experience.

We purchased a house "as-is" from a bank as a foreclosure that included improperly installed laminate all throughout the first floor. It was so bad that there were multiple "bubbles" that rose up six to eight inches off of the subfloor and, as it was a severe tripping hazard, needed to be replaced immediately. We contacted Footprints and Scott came out quickly to look at the damage and give us an estimate. We were happy with the cost and Scott's professionalism and got on his calendar. The install was done quickly and we were impressed with both the project manager Jose and his workers. They leveled the floor, which had not been done by the prior contractors, and now we have beautiful LVP that is no longer a safety issue. Thanks Scott!

Scott has an infectious can-do attitude. He gave us a vision for the process, the results, and the path to get there. His crew was professional and thorough. It all got done sooner and for less cost than expected.

I’m completely satisfied with the entire experience. Everyone was professional and the work was done timely.

Wonderful workmanship! The Footprints crew did beautiful work - they were professional, friendly and extremely talented. I would highly recommend them to anyone looking for quality tile or backsplash installation.

The whole staff and crew were superb in all interactions and business arrangements, and flooring installation. I would recommend this company to anyone over and over again. Scott, Jose, and Marvin, thanks for a job well done!!!

I couldn’t be happier. Done in 3 days 4 rooms. Floors look amazing. Glad I got them done. I feel the price was fair. Would use this company again.

The consultation was great. Advice that saved me money. Timely work

So glad we contracted Footprints for our laminate wood flooring installation. The owner, Scott, was professional and thorough even though our job was small. The crew arrived as scheduled and did a wonderful job. They even fixed a terrible squeak in our subfloor (that we’d lived with for years) before the installation. Their price was reasonable as well. We will definitely hire this company again for any flooring project in the future.

I had a squeaky floor from incorrectly installed subflooring. No other floor company would even attempt a fix. Scott found a wonderful contractor that came up with a solution that worked. I am now proceeding with additional repairs. I highly recommend Footprints Floors!

When my old gas stove was removed there were no floor tiles behind or under it. The guys who had laid the tile floor and worked around the stove. I called around and no one was interested in the small job. Luckily I found Footsteps Floors and the receptionist responded quickly, friendly and soon the owner showed up to assess the job, and later sent a man who did a beautiful job on the floor and wall. Thanks to them I was able to install the new stove without much delay. Thanks Scot!

We hired the team to do a full shower install and tile floors in our master bath. They were responsive and very professional, asking my opinion during the whole install to make sure it was exactly as I preferred. I would definitely recommend them and use them again. Great value and great to work with.

I was impressed at the professionalism of Scott from Footprint Flooring. I had received several estimates from other companies and he was the only one who came to my home, walked me through the process and gave me a quote on site with honest pricing - showing me everything I needed and the cost. He made me feel comfortable about starting my laminate project. I would recommend Footprint Flooring.

Worked directly with the team members Jose and Silvan to install bamboo flooring on the first floor of our ~1500 square foot home and they knocked it out in 1 day. We were extending the same flooring that had previously been installed elsewhere, and Jose took the extra time to determine that if we would have laid the flooring in the same direction as the previous owner it would have voided the warranty. Super thankful for the extra care taken and the experience that Jose, Silvan, and his team took to do the job right the first time.

The Footprints crew was extremely professional and worked well as a team. The job was complete earlier than I expected and looks great. They went above and beyond expectations as well. I would recommend them to anyone who needs new floors installed.

I can’t say enough good things about this company. I found them on Angi and I’m glad I decided to have them come out and give a quote. My floors look amazing installed in one day. The installation crew was very professional.

We chose Footprints Flooring to refinish the wood floors in our recently purchased home and, WOW, am I glad I did! Not only did they do an exceptional job but, they did not try to up-sell us as in staining every floor to look the same throughout the house. The professionalism was exceptional as well as the communication to keep us apprised with the time table. The gentlemen who did the floors were very courteous and reduced the amount of ‘dust’ as much as possible. Their pricing was great and I would HIGHLY recommend them for any flooring needs. Should we need any help in the future with other projects that they handle, they will be first on my list to call! The Romero’s

Footprints Floors installed ceramic tile in our kitchen and vinyl tile on the landing in our garage and in our pantry. They did a wonderful job! And at a lower price than we had been quoted over a year prior. They worked quickly and completed the job in the estimated time. The workers were friendly and professional. Highly recommend Footprints Floors!

Footprints was able to come in and do a beautiful job on tiling my bathroom after my original contractor left me high and dry. They finished it quickly and neatly. Looks great!

The Footprints Floors team did an amazing job! They were prepared, efficient and the installation was flawless! Would highly recommend them to others!

Footprints Floors installed LVT in our kitchen. Jose went above and beyond to make sure we were satisfied with the project. He was very responsive to following up on small details. This company is highly recommended. Hope we can use them in a future project.

Footprint Floors replaced some water damaged kitchen floor that was in reality a small repair job but they treated us and the job like it was a whole house install. Any time you can feel good about your contractor after the job is done is a noteworthy experience and we feel like we have become good friends ! Footprint Floors is a company that is rooted in integrity and craftsmanship wrapped in a blanket of great service ! You don’t get any better than this !

We replaced our carpet downstairs with plank flooring and are so pleased with the results. Footprints Floors we’re helpful and professional and I would definitely refer them and use them again for any future projects.

We had tile in our entry way removed and replaced with wood, then had the entire downstairs (5 rooms) refinished. Footprints provided us with excellent counseling as we scoped the project, completed the work on schedule while we were on vacation, and did a thorough cleanup afterward. We came home to beautiful floors - we were very pleased with the results! We'd highly recommend considering Footprints Floors for your next flooring project.

The end product looks fantastic!

Tim was meticulous when laying our tile. He was a great communicator and involved us in the process as unique situations arose. I will be using their services again! Highly recommend.

Awesome job

They did a beautiful job. Jose, Antonio and Scott could not have been nicer. We will definitely use them again.

I highly recommend Foot Print Floors, they are professional, respectful and overall nice guys. Mike and Jose, thank you!!!

Footprints was very professional, easy to work with, and did a wonderful job refinishing my floors.

Footprints Floors did an amazing job! They were able to finish a tile job that I had started at my house, and it looks awesome! They were always on time, and kept in constant touch with me through the entire process. I can’t recommend them enough!

Scott was very responsive when we contacted footprint. He was very professional when assessing the project. Footprint flooring demoed our existing ceramic tile, installed and grouted new tile, and carpeted our stairs all within one week! Scott also fabricated a threshold from our hardwood floor. After having several unpleasant experiences, I cannot recommend foot print any higher.

The owner was great, very professional and knowledgeable.Gabriel arrive removed the old tile and replaced the new tile In two days. The work was remarkable. Quality work at a reasonable price. Gabriel completed in two days what another contractor I use took three months to complete. Highly recommend.

Install was great, and the price was about what I wanted to spend, BECAUSE they actually quoted it accurately! Who knew right? I got quotes from 3 places, and while the price per square foot was comparable for all of them (to do tile on a kitchen floor), each place gave me a much different quote of HOW MANY square feet it was…. Mike @ Footprints was careful and accurate, so I was only charged for work that was done, not a ballpark overestimation. I’ll be back when it’s time for a backsplash!

We recently hired Footprints Floors to remove old carpet in three bedrooms and refinish the hardwood floors underneath. I received a phone call from Joel almost immediately after putting in my request for information. He was extremely courteous and friendly, and quickly set up a time for Scott to come to our house to provide a free estimate. When Scott visited, he thoroughly answered all of our questions and wrote out a detailed estimate on the spot. He also showed a lot of patience and consideration with us during the scheduling process (and our last-minute decision to switch to water-based products). Scott arrived promptly with his crew the first day of the project and explained how everything was going to go. He left us in good hands with Hector and the other gentleman (unfortunately I didn't catch his name). They were both extremely friendly and polite, very hard-working, and meticulous in completing the job (and cleaning up after). Scott checked in on the project throughout. In the end, we're very happy with both the professionalism of everyone involved, and the end result. We highly recommend Footprints Floors.

Extremely satisfied with the wood floor refinishing work by Scott and his team. We had a very tight deadline to get the floors done before moving in and Footprints did not disappoint. Even when we could not decide on the stain color, Scott was patient and helpful. Our “new” floors are beautiful!

Footprints did a fantastic job. I'm a very particular person, and they paid attention to every detail. I highly recommend them!

Footprints Floors were professional, responded quickly and timely - the work was terrific quality and we are very happy with the results. We highly recommend Footprint Floors!

Everyone we interacted with courteous, professional, and respectful. The installer did a great job and weâ re completely satisfied with the service provided. Thank you Scott and Footprint Floors.

They did a wonderful job making us feel like our request mattered. Very attentive to detail. We are very pleased with the end result.

We are very pleased with the end result. We would use them again and recommend them to others.

Had back splash and tile over fire place. Start to finish whole process went pretty smooth. Excellent communication. Transparent, Continuous follow-up from Scott, quality work. Glad i went with them.

Scott was very good at keeping in communication throughout the project.

I had the pleasure of working with Footprint Floors to refinish the hardwood floors in the renovation of my parent’s home. Scott, the owner is one of the kindest, most helpful contractors I have ever worked with. He returned my call promptly and met for an estimate. He worked with me and gave me options so that I could get what I needed at a reasonable price. The job was done within the next week and WOW! The floors were not in good shape before, but they are beautiful now. It was customer service at its finest, with a top quality job. I would highly recommend them.

Scott is a great guy, a real gentleman, and really knows his business. He listened to what we wanted, made recommendations, and got a proposal to us in a few days. He was even able to give us an appointment for the work to be done. He explained different flooring options. We went with luxury vinyl planking which we have on the first floor. We chose Smartcore waterproof plank and bought 52 boxes using Scott's estimate. We only have 4 boxes left and because we bought at Lowe's we can return any of them for full refund. Scott even ran out on the day of the install to get some T-molding so the job could be completed. He was able to start the job a day early, sent two crews, so our floor was done in one day. The job is exceptional. Scott came several times to check on job and make sure things were going smoothly. His crews were professional, courteous, and made sure site was completely clean before leaving. They rotated lunch break so there was always work being done. They laid down tarp from front door, upstairs and after pulling up carpet, disposed of it right away. We have three bedrooms and some closets and every room was perfect, no gaps by walls, no uneven patterns, just so professional. We just moved to Richmond and had no clue about what businesses to use. I did research and went out for three bids. Scott's was not the least expensive, but now that the job is done I realize we got really high end work for a very reasonable price. My husband and I highly recommend Scott and Footprints Flooring.

Scott and team first-class, beautiful work and great communication.

Great job, we are very pleased with our new floors.

Excellent experience from start to finish. Great communication and follow-through every step.

Great job, we are very pleased with our new floors.

They did a beautiful job of installing my wood flooring. Very polite and thorough. Completely cleaned up before leaving. Will use them again!

What a beautiful job! I already had the flooring which the installers laid perfectly. No mars or scratches. The installers were very polite and paid attention to detail. Thank you Footprint Floors!

Excellent work. Gave a reasonable quote on the spot. Work done as promised. We are very satisfied.

Great company to work with. Very pleased with the outcome of our new bathroom tile.

Excellent professional work! Floors look superb and the quality for the price was a great value. The staff and owner were very attentive, efficient, and thorough from start to finish.

My floors look fabulous! My old floors are once again brand new. It was great having quality work done in such a rapid amount of time.

Scott was considerate and responsive to all our concerns and questions. The result is beautiful

Scott was very responsive and helpful as we worked though a tough flooring challenge. Despite an unfortunate delay, Scott was highly communicative and his team did great, timely work. So happy with our new floors and Footprint's work.

Scott and his team installed a new shower floor and walls in one of my bathrooms. There were some stumbles in the beginning, but Scott's customer service was outstanding. He helped us through every phase of the project, and was available at all hours of the day/night to answer questions. They did a fantastic job and our bathroom looks stunning!

Scott was able to work with us on our tight schedule, kept us informed and up-to-date on the time frame. Pointed us in the right direction as far as material. Fast, efficient, professional, and personable. Will DEFINITELY use again.

Footprints Floors was phenomenal to work with. Professional, courteous, knowledgeable. Would definitely recommend.

Beautiful backsplash replacement. They were on time, professional, worked to get the job done within the day, and communicated clearly about all aspects of the project -- I could not ask for a better experience!!

Team was courteous, explained the process, worked neatly and quietly. And the outcome was beautiful. Love my tile

They showed up on time and worked quickly and efficiently. Very satisfied with my floors.

My floors are awesome, Scott and his crew made sure everthing was just perfect. Thanks Scott

I am so happy with the work that was done by this company. They worked quickly and diligently and were very knowledgeable about what they were doing. They went above and beyond expectations. Very friendly, polite and cleaan. I would highly recommend Footprints Floors. Excellent company!

Prompt response for estimate. The work was carried out in a very professional manner. they scheduled the work to cause the least disruption. They were willing to dialogue with me and incorporate my ideas into the execution of the project. The finished project turned out better than our expectations. They employed a true craftsman to do our floors. I would highly recommend Footprints Floors without reservation.

Kept place clean. Friendly. Worked to please.

Tile work was Excellent. Always one time and communication was fantastic. Very professional and polite.. Will recommend them in a NY minute !

Very prompt & courteous service! I needed a repair & replacement of several tiles in my kitchen. Scott called right away, scheduled a service call & set up the repair. The job was completed within days. His team is the Best!

Everyone was awesome and they did an amazing job! Iâ m so glad we hired them instead of attempting to do it ourselves like we originally considered.

Even though I didn’t go with Footprints, I must say the contractor that came out was on time when coming out to provide me with an estimate. He was very professional and precise with measurements. He gave me all the information I needed and educated me on what I didn’t know. Thank you!

After my Thumbtack inquiry, I was contacted by "Footprint Floors". I requested an appointment for measuring and proposal for installation of laminate flooring. I was immediately contacted by Mike and appointment was set. Mike was timely, friendly and professional. I had other contractors working in my home, and he worked around them and their mess and provided me a thorough and comprehensive proposal. I signed on the dotted line and less than a week later, my home looks AMAZING! Scott (owner) was at my home several times - both days of install - explaining process, checking on progress and checking in with his crew (who are GREAT)!!! He went above and beyond to be accountable for the work that was being performed at my home. I work in Property Management and deal with contractors on a daily basis - Footprints Floors were above and beyond my expectation. Thank you Scott, Mike and crew. I look forward to working with you on my next two projects of backsplash and upstairs carpet!

Great team to work with!