Footprints Floors Richmond
Featured Reviews & Testimonials

Footprints Floor Richmond is a highly professional and personable flooring company. Scott explains their services, details the steps of the project, provides cost competitive quotes. Ken manages the projects effectively and ensures all goes well and the customer is totally happy with their work. They leave NO MESS!!! They totally clean up behind themselves. Over the past two years, Scott's team have replaced vinyl flooring in four of my bathrooms and laundry room. They just recently, November 2024, completed tiling work in my owner's bathroom renovation. They removed the old flooring, replaced with tile, did the baseboard trim, and tiled the walls/niche around the vanity with mother of pearl tile. It is absolutely gorgeous. I am totally satisfied. (Disregard the lighting in the picture. The new lights will be more modern and centered when they arrive. Obviously this is not within scope for Scott's team.) They will be back to lay hardwood floors in my downstairs level and to tile the backslash in my kitchen. I would definitely you recommend you give them a try.

So very thankful I found Footprint Floors! I had 3 other prospects fall through & was seriously beginning to think I was never going to have this wood flooring installed. This is a GREAT company to do business with. Scott & his team are wonderful .They are professional, respectful, dependable & have GREAT customer service. Will definitely use them in the future for all my flooring jobs.

Footprints was amazing! They provided a quick and professional installation of my new flooring. It’s been a few months and the flooring has been great. I’d highly recommend them!

My wife and I were originally planning to do this project on own. I’m glad we didn’t. Our floors were the original hardwood and we wanted to do what we could to bring back their beauty. Footprints was awesome to work with from start to finish. We worked with Ms. Katie in the office. She was prompt, professional and communicative. Mr. Scott came to give us the quote. He gave us time, options to help better fit our budget, was thorough, and honest. Mr. Ken was managing the project. He did a great job of communicating the expectations of the project, was prompt to inform us if we needed to deviate from the plan, and helped us pick the right color stain and put our minds at ease. The crew was very kind, they worked quickly and professionally. They minimized the amount of dust where possible, and respected the fact that we just finished painting. Overall it was a top tier experience. Thank y’all for helping turn our house to a home.

Footprints Floors did a great job. Quick, clean, looks fantastic. No hassles. Easy to work with. Recommended!

I could not be happier! Our floors turned out incredible. We bought the house from another state and the floors were UV damaged and splotchy and very red/pink. Scott communicated and worked with us via text/phone and we were able to get his team in to do the work before we moved in which was AMAZING. Him and Jonatan were very communicative and creative when it came to solutions for some things that popped up along the way. Scott is so kind and really just wants you as his customer to be so ecstatic about your floors - and we are! Would recommend him and his team to anyone and everyone.

I would recommend doing busy with this company. My floors looked beautiful 😍

Great service!

Very professorial team of folks. Finished installation looks great. They do what they say they'll do.

Quick response and excellent work !..I’m very pleased and would definitely recommend footprints!

Scott and Jonathan and the team were an absolute pleasure to work with when redoing our floors. Scott was very responsive, flexible, and worked with us to make sure we got the best quality and price. Jonathan and the installation crew did a beautiful job installing our hardwood floors, could not have asked for better! Would 100% recommend and work with them again in the future!

The team that installed my flooring were quite professional and did great quality work. They were very detail oriented. We love our new floor!

I had Footprints help install new hardwood floors. Scott was very professional with his estimate and communication. Jonathan & Team did great work on the floors. The quality of the work was top notch. Would recommend for any hardwood floor work.

Pleasant floor refinishing experience right from the start. The owner Scott arrived on time, took measurements and was able to provide the estimate immediately. He was able to get us on the schedule in three weeks. Jonatan and crew did an awesome job, and the floors look like a brand-new installation. We selected the water base stain and sealer, and it looks great!

I was very satisfied with the preplanning as well as the installation. They promptly responded to my questions prior to the install. The team arrived on time, was very respectful of the residence, and finished the job on time, including removal of all demo materials. Highly recommend this company!

This review is long overdue. They installed my backsplash last year December. Scott promptly provided an estimate, and Jonathan ensured the installation was perfect to my liking. The installer, Rafael, is truly an artist; he worked quickly and cleanly. I'm deducting 1 star because Rafael miscalculated the needed backsplash, advising me to purchase extra 2 boxes that went unused. However, I'm pleased with how my backsplash was installed overall.

Footprints Floors did a very good job installing hardwood tiles in our family room, including staining & installing "transition molds". They worked with our availability, by a July 4 vacation date.

Footprints did a great job with my floors and staircase. The crew did a great job walking me through any issues and were always punctual.

Scott is a great guy, a real gentleman, and really knows his business. He listened to what we needed done. He gave us the estimate then & there. He put in our floor three years ago, but now we needed some closets floored. Thank goodness we kept left over planking. Jonathan Gonzalez was our project manager. He kept in touch with me during the weeks before our scheduled time. On the job date he let me know when he & his crew would arrive & they were right on time. They installed flooring beautifully & cleaned up after they were done. All the crew was professional & courteous. My husband and I highly recommend Scott and Footprints Flooring.

Footprint floors did a great job! They did everything on schedule and the quality of work was excellent!

I would confidently give the flooring experience a 4/5 for an overall great experience between quote and outcome. However, Jonatan brings the score up to a 5/5 easily with his incredible customer service and project management.

This company was excellent to work with. They did an outstanding job on the floor, were punctual, and were very considerate. They sent text messages to keep me informed of their schedule so I never had to wait around for them. I highly recommend Footprints Floors. They really know their business.

Footprints was competitive price wise and did a great job of installing LVP for me. They were good at communicating, were flexible, and did beautiful work. They exceeded my expectations.

Fast communication from start to finish and we were kept up to date on the progress. Bathroom floor install was beautifully done. Would highly recommend them and will use them again for other projects.

Footprints is a wonderful company. The quality of the repair of my wood floors was outstanding. I also compared pricing and they beat competitors. Finally, their customer service was unsurpassed, i.e. answering all sorts of questions and special requests and changes. Awesome.

Excellent work at a reasonable price!

From the estimate to the execution, Footprint Floors was excellent! I am big on communication during these types of projects and you get your own project manager (Jonatan was excellent!) who keeps you updated and informed throughout the process. I was blown away by the work. They are perfectionists with sanding and staining. My newly refinished floors are a dream in my 100 year old original wood home. I cannot say enough good things about Footprint Floors. Highly recommend!! UPDATE: I accidentally got a stain on my new floors while stripping paint on my steps. I texted my project manager, Jonatan, and he asked around before providing me the best solution for the stain. That method didn’t work so he came out to sand it down and refinish it. This was weeks AFTER I paid and left a glowing review. This company truly cares about their customers and goes above and beyond. I’m blown away by the exceptional service.

Every aspect of the installation was flawless. Highly recommend Scott with Footprint Floors. He sent Jonatan and his team, and they were excellent in all aspects of the job.

Had a great experience with Footprints Floors. They are very knowledgeable and did a great job with my floors!

We were really pleased with Scott's proposal and expertise. We were also very happy with the project manager Jonatan and the crew. They showed up promptly and finished our floors in one day. They were engaging, courteous, and finished the floors to our liking. The floors look great and we continue to receive compliments from our friends and family. We would highly recommend Footprints floors Richmond for flooring repair and other flooring services. We look forward to using them for another project.

Fast, courteous, neat, and went above and beyond for the project. Fair price too!

Excellent work. Professional and high quality. Would use/recommend

Johnathan arrived on time.. He and his crew were polite, pleasant and cleaned up all of the mess and did a terrific job!!! Very pleased with my kitchen floor and steps and will definitely consider Footprints Floors for future projects!!!!

From quote to execution, Footprints Floors was very responsive and professional. The tile installation was perfect! I definitely recommend this company.

Very professional and I would recommend this business to anyone. My backsplash looks beautiful 😍 . They score a 10 with me.

Footprints Floors did an excellent job refinishing kitchen hardwood floor and laying new hardwood floor in the family room. Did a perfect job in weaving the floors together with using a perfect stain. I highly recommend this company.

Footprint Floors is a rarity in the wild west of construction. My job required some out-of-the-box thinking. Instead of the standard no we can’t do that response. Scott the owner said “I’ll figure it out and make it happen”. Which is exactly what they did and I ended up with a gorgeous ceramic floor in my new Florida room.

I highly recommend this business. I was completely impressed with their professionalism and customer service. The company went above and beyond to accommodate my aunts needs. Thanks Jonathan and your crew for all the hard work you put in.

Would definitely recommend!!

Excellent refinishing of my hardwood floors. From initial consult to final day of work, everything was smooth and easy. My "new" floor looks great! They were even able to correct a spot of heavy water damage.

Totally thrilled with my experience working with Footprints. Everyone was so so respinsive when I called, which I appreciated more than I can say. They assisted me throughout the process of removing old flooring and then they installed Hempwood flooring. It's gorgeous! Thanks a million.

Great experience! We had a hiccup when the installers arrived, but between the estimator, project manger and installers, everything was resolved and handled in a timely manner and everyone was professional and kind. Not only did they reach our expectations, but they provided their opinion and expertise when making big decisions. We are very happy with the final product and would definitely recommend Footprints Floors!

Jonatan and his crew were exceptional. Juan and his brother refinished our hardwood floors with the highest quality. They were immensely knowledgeable, prompt, timely and patient. Excellent team and excellent company. If we need to refinish again, we will absolutely be coming back here.

Scott and his crew at Footprints Flooring took on a complicated floor repair and finishing job in our 1867 built home on a short timeline. Working with them was a pleasure. He worked above and beyond expectations to finish quickly and with excellent results. Footprints would be my first choice for hardwood flooring in the future. When the materials were unavailable to meet our needs on our timeline they worked overtime to source and mill the wood onsite and actually saved us money

I got a quote for my living room to replace carpet with LVP and within a week the work was completed. It was very simple and easy. You do, in some cases, have to buy the materials yourself so I recommend you are very clear on what you need to buy with the estimator (I.e transition materials). Would use this group again!

From the appraisal to the end of the job, they were awesome. Eddie the appraiser, worked with me and showed how they could correct a bad job on ceramic tile repair and how they could correct it. He helped me through the process and told me when they were coming. He checked the grout to match my old grout and made sure everything matched. The tile man came on time and did amazing job. Jonatan came and checked on the job to make sure everything was going great and then came back and checked how it looked when finished. It was a great experience working with this company. I was so impressed.

Top notch work. Extremely responsive. All very nice and dedicated people. Always called me back in a timely fashion. Really happy with a first job with them, backsplash for the kitchen.

Awesome job replacing carpet with hardwood on stairs! Beautiful work! Thank you!!

Beautiful work! Very communicative and great to work with!

Have a mid-Century trilevel with unfinished oak floors. Footprints brought back the floors to life. Maybe not the cheapest but certainly the best in RVA.

I am so happy with my new beautiful floors. Footprints floors was great to work with! Scott was great with communication and answering all my questions! They were so quick, the demo took 1 day, and flooring took a day and a half for the entire house! Highly recommend! Jonatan managed the project throughout and everyone did a fantastic job! Only thing I will mention is if you want flooring under your hot water heater make sure to have it drained and moved before footprints arrives as they are not licensed drain water heaters. Thank you guys so much! It looks so great!

Had an all around great experience with Footprints when getting my floors refinished. From my initial quote with Eddy, to the completion of the project with Jonatan and team. Everyone was friendly, knowledgeable, and responsive. The floors look great and I couldn’t be happier.

My 20+ year old floors look brand new!

The young men who worked on our floors- we had a crew install both hardwood & also vinyl planks and a different crew who refinished stairs and a room- were all extremely hard workers, polite and cleaned up after their work each day. The project manager, Jonatan, was also polite and followed up with us daily and had a good rapport with the crews. We would definitely have them back to do additional work at our house.

My home was built around 2000. I had hardwood floors throughout my downstairs except my living room was wall to wall carpet. With two dogs and lots of age, my carpet only came so clean after professional cleaning. It was embarrassing. I had it in my mind to look into replacing the carpet with hardwood floors. Without any recommendations, I googled hardwood floors in the Richmond area. Footprint Floors was the first of three websites that I found and reached out to. It was only a few days before Scott, the owner, came to my house to talk with me about what my thoughts were. I knew that replacing the carpet in the living room was number one, so that was the first idea. The second idea…If I could have it my way, I would have hardwood flooring put into the living room and have all existing downstairs flooring sanded and stained with the darker brown stain to match the new flooring in my living room and give my floors a contemporary look and a much-needed upgrade. We went around downstairs and Scott called out measurements as I wrote them down. He did some figuring and let me know a breakdown of costs as well as the total cost to have all my entire downstairs with refurbished hardwood flooring stained in a darker brown. I was surprised by the total cost. I had the job priced by two other flooring companies and Footprint Floors was the lowest cost. It did not take me long to say, “Let’s do this.” The work started a week to 10 days later. Scott told me what to expect. Jonatan who headed up the project communicated with me each day and answered questions I had while Scott checked in as well. I’ve got to tell you; my floors look amazing! My downstairs went from ho-hum to extremely classy and contemporary. It is a show place! The price was quite affordable and the flooring is first class, no doubt. I know that if and when I resell the house, these improvements are going to raise the value big time. But I don’t really want to sell because I am so pumped up about my space now. Johnny Friedman Hanover County, VA

Wonderful job installing brick facing on a 2-story wall over fireplace. Hardworking. Covered everything to avoid dust. Cleaned up nicely after completing.

Great experience - they were done in a day and our floors look amazing!

Jonatan and crew arrived promptly. Very courteous to ask exactly what the project was (backsplash) and if the grass area was an appropriate place to saw. Made sure we were pleased with results. Cleaned up nicely.

Footprints Floors was easy to work with from the first phone call to the final day of install. They were professional, friendly, communicative, showed up when promised and did a great job tiling my laundry room floor. Highly recommend!

The Footprint Floors team was second to none! Thank you.

I would highly recommend Footprints for any of your floor repair needs. They are very knowledgeable and give you good value for their work. Scott was very efficient and had a great respect for my rustic hardwood floor. He came to touch up a very deep scratch today and was done in 30 minutes. He saved me hundreds if not thousands. You will not regret giving Footprints a call.

Sanded and refinished my 70 year old wood floors. Very clean work and excellently done. Even came back and did a better color match on a curved molding. Would recommend this business to anyone looking to refinish floors

Great communication from Jonatan-they all got here early and went straight to work. Marlo and Freddie were super friendly, highly experienced and very efficient! Thank you both! Jonatan was very accommodating, making sure everything was done as we needed and it was to our liking. What a great experience with them all- I would HIGHLY recommend this team!

I couldn’t be happier with Milo, Freddie, Mario, and Alejandro. They did amazing work, we’re respectful, and kept things very clean. Would highly recommend.

This is an upstairs mast bath. I performed the demo and they did he tile work. They did an excellent job. They had layout and finish suggestions I didn't think about. They cleaned up everyday and used cloth runners in the house. I would definitely recommend this company.

Great experience with Scott and his team. They kept in touch, came when they said they would, did a great job, and cleaned up after themselves. Couldn’t ask for a better experience.

Footprints Floors came to my rescue, when I needed to have my bathroom floor replaced within a few days. Other companies were telling me 2 to 3 weeks, but they were able to do this for me in the time frame I needed. My new floors look fantastic. I will definitely use Footprints Floors again and will highly recommend them to everyone I know.

Footprints Floors did a beautiful job on my backsplash in my kitchen will enjoy it thank you Jonathan and Scott and crew

Great experience all around. The consultation for flooring set me at ease. The crew that came to work was punctual, fast, and polite. I will definitely use Footprints Floors for our next flooring project.

Scott was not intimidated by rotten sub-flooring, and his crews were able to remove it, rebuild it, and install LVP. The crews were very efficient, and finished the job in less than 3 days. Very satisfied.

Super fast and professional!

Whole team was great! Communication was wonderful with Jonatan. Super professional. Highly recommend.

Friendly professional people. I recommend them highly.

Great customer service and quality work!

They did a great job, installing hardwood floor in the downstairs of our house. Scott was was easy to work with, and very patient while we decided exactly what we wanted.

I purchased the flooring and was given their company as a possible installer. I am totally happy with their installation and will use them in the future

The consultation was great. Advice that saved me money. Timely work

Footprint Floors did a phenomenal job repairing my floor! Their customer service was excellent. Scott contacted me to let me know what to expect. On the day of my initial visit Scott called ahead and arrived on time. When he arrived he didn't walk on our grass and took his shoes off when he entered our home. After inspecting the damage and taking photos he gave me a great estimate. He told me he was going to his car, when he returned he had tools in hand and said "I may be able to fix it today!" To my surprise he sat down and began to work. As I watched him, I teared up. Not only was he professional, personable, kind and respectful he's also skilled. Scott Thank You so much! Footprint Floors thank you for saying yes to this job when others said no!

The men who did the work came on time, worked professionally, did a great job, cleaned up all of the area after the installation, helped us move furniture around to allow for the installation, and took away all rubbish from the job. They were great. Each one was very polite, respectful, patient with our questions and needs, and left a very positive impression on us. The job was estimated to take two days, but they finished in one. That's unusual, but it was nice to have it completed ahead of time instead of later. Thanks!

Footprints did a great job on my floor. They were able to start quickly and finished when they said they would. The price was competitive and when they found old staining once the floors were sanded, they helped me choose the best path forward. The floors look great now!

I called Footprints eight days before I was moving into my home. Scott came out to look at my project the following day (Friday), had his crew mobilized on Monday, and the project completed on Wednesday so the floors had time to dry before my movers arrived on Friday. I was truly amazed that they were able to squeeze me in and get my floors refinished before I moved it - it would have been a huge pain at any other time. The floors turned out great and I have nothing but positive feelings toward the experience!

We had a subway tile backsplash installed in our kitchen by an “artist” from Footprints Floors. I use artist because his work was meticulous and beautiful. The backsplash makes a huge difference in the look of our kitchen in addition to protecting the wall from splashes. I recommend this business wholeheartedly!

Footprints Flooring took out our old tile floor and laid a new floor. From the estimate to the work, they were communicative, efficient, and professional. The work was done well and even faster than we anticipated. The crew cleaned up after, and the project manager communicated with us during the install and came to check the work after completion. Definitely recommend!

I contacted Footprints Floors after a botched installation AND reinstallation of our bathroom floors through a big box store. We had lived without toilets and half finished floors for two months at this point and the quotes I was getting from other companies were astronomical and they were booked out for months (a lot of companies wouldn't even call me back or provide a quote after they heard how small the job was). I was contacted promptly after requesting a quote online and Mike came out to measure our bathrooms within the week. The quote was very reasonable and he was able to get me scheduled for installation in TWO WEEKS!! Scott (the owner) and his team were able to get the old tile and vanities out, LVP installed, and molding/quarter round installed in both bathrooms in roughly six hours (and even arrived early because I had to get my daughter to an appointment that morning). I am so thankful and in love with my floors and can't wait to have them come back to do our kitchen floors! Update: We had Footprints Floors return in March 2022 and replace the carpet on the landing and two bedrooms with the same LVP. Again, a seamless process and we love our floors! There's supposed to be a fee for any furniture you leave in the room that they have to move around, but they were gracious enough to not charge us for my daughter's crib and a large cabinet that we couldn't get out of her room. Thank you, Scott and team!

These guys did an amazing job refinishing our floors. I originally called to get a hole repaired in the floor where DISH drilled in the wrong place, and after calling every hardwood floor company in town, these guys were the only ones that responded, did a perfect job with the hole, so we decided to have them refinish the floors and never called another sole

I am extremely pleased with the job Footprints Floors did installing my LVT. Scott was very professional, responsive to questions, and reliable. The men who did the work did an outstanding job. They were on time, did high quality work, were respectful, and cleaned up after themselves. I would highly recommend them!

Footprints Floors did an excellent job on my flooring project. Footprints installed engineered hardwood flooring for me. Before doing so, Footprints had to remove some old carpet, vinyl, and wood flooring. Footprints did an amazing job removing the old flooring and preparing the subfloor for the new wood. This was a critical step because a flawed subfloor can wreck a flooring installation. I was impressed by the speed and attention to detail the installers showed. Scott told me my flooring replacement project would take a day and the installers delivered. Speaking of Scott, I have rarely worked with a company owner who is more responsive. When Scott looked at my job, he gave me some excellent advice on product selection. Overall, this flooring project was a great experience.

Footprints Floors removed the old wall to wall carpet from our three upstairs bedrooms and installed LVP flooring. It is so beautiful and feels good underfoot. The team did an excellent job of working the flooring around the radiator pipes, as I knew that wouldn't be easy. They cleaned up thoroughly when they were finished. Scott the owner checked in with the crew several times throughout the day. The team worked hard and only took a break for lunch. I highly recommend this company.

I had a great experience with Footprints Floors. Their employees are hard working and nice. The owner of the business even worked with me when the installation had to be delayed to treat termites. I will definitely use them again for my flooring needs.

Footprints floors refinished our hardwood floors and installed new shoe molding. Scott, our sales rep, gave me good advice at the beginning of the project on the scope of work and color of stain. Alejandro and crew finished the job quickly and did high quality work. After we did some DIY painting inside, it feels like we are living in a new house. Would recommend!

Scott did a great job in repairing gouges in our hardwood floor.

Excellent service; installed my wood flooring and it was beautiful. Flooring was on time and done effficiently. Price was good and the qualitif work exceptional. Cree worked independently and finished quickly and as promised. Thank you.

Our request was handled quickly and efficiently. We got a prompt quote, directions on what was needed, date time for installation, on time start, excellent work. Thank you, Scott and George.

Love Scott and his team! Awesome work and great experience.

Scott suggested no stain, just sealer and poly on an old pine floor. Good call, the refinished floor perfectly matches the rest of the upstairs.

Footprints Floors did an amazing job installing hardwood floors in our kitchen! They kept us up to date on how the project was progressing and every single person involved in the project was kind and professional. We will definitely be using them again-our floors look absolutely incredible!

Fair, professional, and a great company to work with. 10/10

Scott and his team did an overall excellent job at making sure that my wife and I received a new hardwood floor and tile finish that we were happy with. Along the way, we had a few bumps, but I think in this line of business, you’ll find that anywhere and at anytime. Scott quoted the job pretty perfectly and always informed us of change orders when needed. When additional attention was needed on certain areas, Scott and his team came back right away to address the areas. Thank you for such great floors and a good overall experience.

We purchased a house "as-is" from a bank as a foreclosure that included improperly installed laminate all throughout the first floor. It was so bad that there were multiple "bubbles" that rose up six to eight inches off of the subfloor and, as it was a severe tripping hazard, needed to be replaced immediately. We contacted Footprints and Scott came out quickly to look at the damage and give us an estimate. We were happy with the cost and Scott's professionalism and got on his calendar. The install was done quickly and we were impressed with both the project manager Jose and his workers. They leveled the floor, which had not been done by the prior contractors, and now we have beautiful LVP that is no longer a safety issue. Thanks Scott!

Scott has an infectious can-do attitude. He gave us a vision for the process, the results, and the path to get there. His crew was professional and thorough. It all got done sooner and for less cost than expected.