Hear from Footprints Floors Charlotte Customers

Fantastic company to work with. Redid our floors with hardwood hickory, finished the job a day ahead of schedule and had fantastic prices. Trustworthy pricing and no surprise fees or renegotiations

Footprints just completed a job at my home in my century old millhouse in Noda and I am very pleased with the result. We had both 100 year old pine and a section of newer oak to refinish, and they did a splendid job. They were easy to comminicate with and took the time to discuss color matching the two sections. I greatly appreciate their color and gloss level suggestions and the final product is a stunner. They completed the job on time which we greatly appreciated.

Footprints Floors was the only company willing to repair our flooring that was chipping and coming up in multiple places around our house. They were very responsive, on time, and did quick and professional work. The repairs look excellent. We would definitely use them for a full flooring replacement in the future.

Very pleased with entire purchasing process from initial visit to finished installation. Highly recommend Footprint Flooring for your next flooring project!!

Footprints did an outstanding job repairing and refinishing our hardwood floors. We liked it so much that we had them come back and install hardwood floors in our hallway which they matched perfectly. We recommend them.

Brandon and his were great from start to finish. I would highly recommend Brandon and Footprint floors for any of your flooring needs.

They were very protectional and on time, I hope to see them again.

Excellent customer service and quality. Very happy with the results. Highly recommend.

Brandon, William and team were able to handle some unexpected challenges with demo of our old floor and worked long hours in order to get our new SCP flooring installed. At our walkthrough Brandon was understanding of a few leveling concerns and offered a few possible solutions in order to make it meet our expectations.

I definitely give 5 stars to the work crew who replaced our damaged flooring and sanded, stained, and refinished our flooring. That part of the job was perfect. However, I had to explicitly ask that a lockbox be used to secure our house key, since their plan was to "hide" our key while we were staying off-property for 4 days. On their final work day, we came to check our house and found one of our entry doors was left completely unlocked. Anyone could have wandered in overnight or the next day while the top coat was drying. Our alarm system was off so the workers could come and go. The owner's response was equivalent to: "sorry about that". Communication was poor with regards to them returning to reset our furniture that we paid extra to be moved off the hardwood floor before the job began. Multiple texts to the owner and the production manager regarding scheduling went unanswered. Overall, four stars for the total experience. There is room for improvement from the management side of the house. The actual floor work was perfect. Very hardworking crew!

Awesome! I love my new floors! Brandon was wonderful to work with and his company did an excellent job replacing my hardwood floors and staining them. They also replaced my stairs. Everything looks amazing!

Footprints Floors did a great job of installing a tile shower floor for us. The technicians were efficient and nice to be around. Brandon made sure we were satisfied every step of the way and stayed in touch during the process. We are happy with our new shower floor!

Brandon and the rest of his crew were so wonderful. From the beginning to the end they were all professional and very kind. The crew worked very hard to have everything perfect. Thanks!!! Mary-Anne and Mike

Footprint Floors did a beautiful job refinishing our kitchen floors! They’re very reliable, do great work and will definitely use them again!

From the scheduling to the final walkthrough the experience with Brandon and his crew was perfect! His crew demolished several layers of flooring with very little mess. The new hardwoods are gorgeous and a perfect color match to 60+ year old floors.

Brandon’s crew arrived as scheduled and the lead installer made sure everything was done with 100% satisfactory. Brandon himself even showed up about an hour later to make sure everything was going as planned. We are satisfied with the work that they did and will call on them again if needed for future jobs.

Where do I start? Footprint's Floors installed laminate flooring in five rooms. I was really stressed going into the project because my existing floors were DIY installs and I am getting my house ready for the real estate market. I needed floors that would help sell my house. Brandon put me at ease explaining that "this is what we do". Further more, I ordered the flooring ahead of the install project. Brandon's team was on the ball and quickly discovered that I did not order enough flooring material. Luckily my local big box store had enough in stock. Brandon's team was polite, friendly, and professional. The best part is that my new floors were installed showroom perfect and truly matched the workmanship of the images I saw in their add photos. My new floors are above and beyond what I could have imagined. Stay away from big box store flooring contractor installs and go with a professional. Thank you Footprints Floors!

It is my pleasure to recommend Footprints Flooring. My job seemed small at first, but kept getting more complicated at every turn. Brandon handled all the scheduling changes and delays easily and without problems. Our job was completed on time, with a pleasant crew. I will Definitely use them again for any hardwood flooring needs!

Footprint Floors is much more than flooring! I live in an older house. Water leaks had occurred in pipes in the wall & those pipes then ran through a concrete slab. UGH! After the pipes were repaired, Footprints repaired the drywall in 3 rooms, demoed the hallway & bathroom floors (where the concrete slab had been drilled into), laid new flooring down and painted the 3 rooms. The work Footprints did was impeccable!!! The crews were all experienced and customer-friendly! I'm extremely pleased with the results!

We had hardwoods installed in a guest bedroom, and Footprint Floors did a great job. They showed up as promised, worked quickly and carefully and their results were amazing. We couldn’t be happier with the work that they did and enthusiastically recommend them.

Footprints flooring did an unbelievable great job! They can out to give a price quickly. They set up delivery according to my time needs. They were on time and finished early. The work was better than what was previously done when I first moved into my townhome . Price was very good.

Fast service, quality work. Friendly and great to work with

Excellent experience with our renovation. New floors placed matched preexisting floors perfectly. Staff was kind, professional, and efficient. Would definitely recommend Footprints Floors.

Showed up in person for a quote. I told them I'd get back to them to schedule a date to start. They waited. Came back to them said sometime late July. They set a date. They showed up and did what they needed to do. No hassles. No surprises. Very easy and the floor looks so much nicer than it did when the previous had just ripped up carpet and walked around on sticky floors.

I hired Footprint Explorers and was seriously impressed. Their communication was better than any company or contractor I’ve worked with. They helped me plan flooring work for the home I was moving into, finished the job on time, and followed up afterward to address any questions or concerns. I was so satisfied that I hired them again to repair the floors in the home I was leaving. Once again, the experience was smooth, responsive, and professional from start to finish. Highly recommend Footprint Explorers—I'll absolutely work with them again.

Floor looked great after final finish Workers were always on time The price was very good for the amount of work they had to do Would highly recommend

Footprints Floors did a fantastic job installing solid wood flooring on the 2nd floor of our house. Professional, courteous and did the entire job of 1500 square feet in 2 days.

Brandon, Daniel, and Team were very easy to work with. Very communicative about the project, worked diligently, and the finished product looks great! Highly recommend.

We had our hardwood floors refinished and Brandon and his guys were amazing. Very fairly priced, the work was excellent and the house was amazingly clean when they were done. We can’t recommend this company enough.

2nd very favorable experience using Footprints Floors Charlotte to install flooring. Crew was on time, very professional, exceptional work ethic and completed the job on time. Would definitely use again!

Brandon and Daniel and their crew were great to work with! I am really happy with the end result! I will be using then in the future for other projects.

Footprints was amazing from beginning to end. Brandon understood exactly what I was looking for. His team was flexible to handle changes during the install. Great quality work. Great professionalism. Amazing!

Darrin was great. Professional, thorough and on time. His crew was excellent. All were polite and respectful of home. Finished floors are great!!

very happy with our new shower. footprints assisted with giving us various options with our budget and walked us through the entire process.

Exceptional, without a doubt. I highly recommend Footprints. They are reliable, dependable and have excellent customer service going above and beyond.

Professional, Patient, and Great Attention to Detail! I’ll be using Footprints again in the future.

I can't begin to express my satisfaction with Footprints. The customer service and their work ethics were very professional and polite. Would recommend them highly to anyone looking for a company to refinish their hardwood floors.

We have used Brandon and Footprints Floors twice now and could not recommend them more! They completed our project in the timeframe promised and most importantly, did an excellent job.

Jeff and his team were knowledgeable, thorough and timely in their installation of our hardwood floors. Comparatively speaking, they were the most reasonable that we explored from a cost perspective, yet did a tremendous job that we continue to receive compliments for. Would highly recommend.

Ok. I must admit. Extremely awesome customer service from the sales representative to the guy who came to oversee the work being done. And the work performed was amazing. Not only does it look great, but the job is fantastic. We had work done on the upstairs. Removed carpeting and had the hard laminate floors put in. Not sure the proper term my wife knows that. Anyway, I was concerned that since the carpet was removed that with the new flooring, it would be worse in the sense that we could hear all the walking upstairs. On the contrary. It’s actually better now. I don’t hear a thing! Ghosts!!! Fantastic job. Highly recommended!

We recently had new flooring installed by Footprints Floors, and I couldn't be happier with the outcome! From start to finish, the experience was top-notch. The team was incredibly professional, punctual, and attentive to every detail. They took the time to understand exactly what I was looking for and offered helpful suggestions based on their expertise. The installation process was smooth and efficient, and the crew worked diligently to ensure everything was done perfectly. They kept the area clean throughout the entire project and the quality of the materials and the craftsmanship is outstanding. My floors look absolutely stunning, and the transformation of our home is beyond what we imagined. I highly recommend Footprints Floors to anyone looking for high-quality flooring and reliable, professional service. They exceeded our expectations, and we will certainly be using them again for any future flooring needs!

Everything was done quickly and we are very happy with the result’s.

Great people to work with. Professional, polite and courteous. Did a great job explaining the process. We were very happy with the result!

Professional, fast and honest. There isn't a lot of "maybe's" or "it depends". It's just a fact, what do you want, and a price right then. Highly recommend.

5 bedrooms/closets and hallway completed with perfection in a single day!!! Thank you Footprints for your fantastic service and dedication to quality first time around!!! We love our flooring!!!!n

This company Footprints Floors of Charlotte is awesome 👏🏽..they do fantastic work..Brandon and Daniel communicate with me constantly making sure everything is going smoothly and visit the site my house to inspect.. l will definitely refer this company for flooring jobs to family, friends and anyone interested in quality work and true to their word. Very happy with the outcome 👍🏽

Brandon and his team at Footprints were excellent to work with through the new flooring installation process and having our existing stairs refinished. I always had a point of contact throughout, everyone that came into our home to work was professional and they were very timely in scheduling the work to be done. I've already recommended them to several friends.

Jeff and his team were amazing. I received immediately after the measurements were taken. I paid my deposit easily through a link. When the workers came to complete the project, they completed the job quickly and efficiently.

Brandon and Moises were great! Everything was communicated really well and the floors look beautiful!

They made the old dingy floors in my 1950s home look brand new! They were hidden under carpet, they had weird stains on them, and most of the boards were bowed. They came in and got everything sanded and stained day 1. The next few days they sealed the floors. I like how they communicated with me each morning when they were on their way. Here are some pictures of before, during and after. Thank you!

Beautiful finished project. Was estimated to take 3 days. They were done in 1.5. They were super clean and respectful. Will definitely use them again and again. Juan, Raymond and the other 3 men were amazing.

Juan was a joy to work with! He was always so responsive and made sure that we were happy with the work that was being done.

I have been planning the project of tiling the wall behind my fireplace for five years. It has finally been completed and I could not be happier with Footprints Floors installation. The communication and quality of work was great. Their installers take a lot of pride in their work and were a pleasure to work with. I would highly recommend Footprint sFloors

I have used Footprints Floors for three projects now. They do quality work and they clean up when done. I would definitely recommend them.

Shout out to Footprints Floors! They were a pleasure to work with - showed up on time, gave accurate estimate, and did the job well. True professionals!

My floors look amazing. A few minor details came up, but workers came by the same day they were called and fixed everything. They were friendly and wanted to help. They also complimented my house and how it turned out. Thanks for the great work

Darrin, Juan and Eduardo did a fabulous 5-star job at transforming my family room to a brand new place! I’m looking forward to entertaining and enjoying it!

This company was great made my floors looks new again

Juan and his team did an absolute fantastic job installing our site-finished hardwood floors. It was a large job and Juan addressed our issues and provided meticulous follow-up to ensure we were happy with the company’s service and results.

We recently worked with Brandon and Juan from Footprints Floors for installation of LVP flooring throughout the upstairs and stairwell of our home. If you are looking for a group of professionals who communicate clearly, are on-time, and care about the services/product they provide - you have come to the right place. They worked with us to order exactly what we were imagining for our stairwell pieces and completed the entire project in one day. Their team was friendly, kind, and produced a beautiful end product. We could not have been more pleased with our entire experience from start to finish! We will certainly be calling this team again in the future for any flooring needs that arise and would highly recommend them to our closest family and friends!

They did a wonderful job and clarified with me multiple times that they were doing what I wanted. The team worked late to finish and did an absolutely marvelous job for a very reasonable fee. I could not have done better or have been happier with the result.

Footprints Floors did a superior job on our hardwood floors. From start to finish, they managed the process of refinishing with professionalism, skill and attention to detail. They replaced several damaged floorboards, worked to achieve the stain color we wanted and kept the work site as clean a possible. Costs on the job were very fair and well-documented. Best of all, Brandon was engaged with regular communications and inspections of the job every step of the way. I highly recommend Footptints and would definitely hire them again

Brandon, the boss of Charlotte location, is very professional and knowledgeable. He was so patient with our extraneous project. Brandon was able to communicate so effectively with me about pros and cons of every aspect of a choice I wanted to make, definitely helped reeling me in. Juan, the second in command, made sure everything was executed to perfection. The floor installers worked so hard and fast. Nancy, the painter brought it all together and she is so sweet! Everything turned out amazing! Awesome job footprint floors!

I was very happy with the entire process. From getting measurements to ordering the flooring to people being on time to start the work day. Happy with the workmanship. Very detailed which I really like. Brandon came to the work location days before project started. Helped moved the flooring from garage to house because delivery person doesn’t not bring flooring into the house. At post inspection, he was very thorough and answered any questions we had. Made sure we were satisfied with the job. We would highly recommend him and his crew. Definitely a 5 star job.

Would highly recommend footprints floors. Brandon, Darrin, Juan and team did an excellent job from start to finish and the floors look amazing. I had a lot of questions throughout the project (first home improvement project) and everyone was super responsive and helpful. And the communication on timing and scheduling was spot on. Thanks!

Highly recommend this flooring company! The floors look fantastic, and the owner, Brandon, and his employees were both professional and kind throughout the process.

We have loved our time working with Brandon, Juan, and the whole team. They did a great job

We had a wonderful experience with footprints floor. I had my upstair hardwoods redone to match my downstairs. They did an excellent job. They were prompt, professional and the price was very fair. I will definitely use them for future projects 😊

It was great doing business with footprint floors. They just finished a renovation project in our master bathroom, including floor, wall, and shower tile replacement. The workmanship was outstanding, and the workers were excellent and Engaged. Brandon kept a close eye on the project throughout, and the workers were very respectful to keep our property cleaned up day today. I would highly recommend footprint floors for any tile project.

Footprints installed new hardwoods in our kitchen and refinished the wood floors in the rest of the house to match. They did an excellent job and were right on time with the project. We were able to schedule the project quickly after deciding to proceed. Everyone who worked on the project worked very hard. They made it very easy to do a couple extra small projects while we were out of the house. Small, inevitable issues were very easily and quickly resolved. Highly recommend Footprints!

Footprints floors was very professional and everything was done in a timely manner. Very happy with home my floors came out!

We had an excellent experience with Footprint Floors. Darrin and Brandon were a joy to team with. They both were very professional and knowledgeable. They went the extra mile when we had any questions or concerns and were always quick to respond. Their talented crew was prompt, friendly and did a great job cleaning up every day. I would highly recommend them and won't hesitate to contact them for future projects.

We have used Brandon and Footprints for four jobs now over the past couple of years and they do such a great job and are so easy to work with. We’ve done two bathroom renovations, a hardwood replacement and now a hardwood refinish/restain to modernize and lighten, and we couldn’t be happier with the results! The pictures speak for themselves (before > after). Brandon is the first person we call when we have a project for tiling or hardwoods!

Brandon was awesome to work with. He came and measured my area for laminate flooring and it was installed a week later. He is a excellent communicator and guides you through the process so you know what to expect until completion. I highly recommend using Footprints Floors and would use them again!

I highly recommend footprints flooring. Brandon and his team did an amazing job installing LVP throughout the entire downstairs of our home. In 1 day. As well as sanding and staining our stairs to match the new floors. The entire process was done quickly and professionally. They were on time, everyone was great and they cleaned up after the job was done.

We have a sunroom with a concrete floor and wanted to enhance the look of the room and decided to tile the floor. We selected a tile from Floor & Decor and I requested quotes from 3 installation companies and none of them were as professional as Footprints. They started the project when they said they would and completed on schedule. Everybody was very professional, friendly and cared about their work. They kept the space very clean and the owner followed up daily to ensure we were satisfied and to answer any questions. Footprints was price comparable, did what and when they said they would and truly appreciated our business. We will definitely use them on our next project!

Highly recommend! Darrin and Brandon and the whole Footprints crew are awesome. We had carpet removed and hardwoods installed in the entire second floor of our home. The process was exactly as described and stayed on schedule. Brandon was by our home daily to check on progress, provide updates and ensure that the crew had what they needed to get the job done. We had hardwoods on our first floor and in the hallways upstairs and the new floors match them perfectly in terms of both stain and finish. They look like they’ve always been there. We are thrilled with our new floors and excited to move back in upstairs and start enjoying them. It’s so refreshing to work with a contractor who sets expectations and sticks to them in terms of timeline. It made what can be a stressful process manageable! Thanks to the whole crew! Will upload some photos soon.

Brandon and his crew helped me with a condo project in South Park. They did an fantastic job from start to finish. Would definitely use Footprint Floors again!

Footprints Floors was the best bathroom remodel I have ever used. Brandon McBrier did a fantastic job. He brought in tile people, the plumber and painters. They were at the house when they said they would be there. They finished the job when listed on the contract. And the price was so very reasonable. I will always call Brandon for future work. Thank you so very much. He is excellent!!!!!

Hardwood Floors Restore did a great job. They showed up on time, crew was professional and the owner Daniel was on site every day to supervise and inspect the job. They had movers for heavy furniture. Painters for the new shoe molding . Daniel and his team offer a turnkey solution that is much appreciated. Highly recommend!!

Had a terrific experience with this company. They replaced an old backsplash in my kitchen with subway tile. Love the finished look, has really updated the area. From the salesman and project manager to the installers, they were professional, friendly and communicative throughout the process. Fast appointment for installation. Would definitely use Footprint Floors for any future projects!

Footprints floors Did an excellent job very fast?

Footprint Floors installed LVP tile flooring in our remodeled laundry room. It required the removal of a portion of the subfloor and laying new underlayment boards prior to installing the LVP. We are very happy with the results and highly recommend them as flooring installers!

They were fast, efficient, reasonably priced and did a great job. Having worked with MANY contractors, the bar is on the floor, but this flooring company treated it like it was on the roof. Very pleased.

I have nothing but good things to say about Footprints Floors of Charlotte. They were very professional, did a great job, very responsive, and did an all around amazing job. I have no reason to go to any other companies for my floors. I recommend them to everyone.

Amazing, highly skilled TEAM of Professionals. Our "screened-in porch" came alive when FFC put down our new "Tile Floor". The precision was masterful. Their work ethic and ability to produce what they committed to has to be the BEST in the industry. Plus, they were very easy to work which made there project a true pleasure! As my neighbor commented, "WOW"!

Brandon and his Team of Installers, very professional installation and demeanor clean as you go campaign. Secondly I would recommend their services for others with similar flooring needs.

The footprints team was ON POINT. I needed to make some quick updates to my kitchen. I contacted Footprints to install a new backsplash in the kitchen behind the sink, behind the stove, and under the butler's cabinet. Darrien and the team were responsive, fast to complete a walk-through, provided an estimate (that matched the final price to the penny), scheduled the job, and completed it within two weeks. The tile to be installed was all individual pieces, 2x2, quite complex, and needed special handling, it didn't phase the team at all, they knew exactly what to do. I'd use Footprints again, please take a look at the photos.

Brandon was super responsive, and the team was quick to schedule and complete our project. We trusted the advice on the best material for our space and are very happy with the results. Would gladly recommend to a friend.

We were so lucky to end up using Footprints. They have been redoing our floors for a while, well we recently had a flood and they redid the house, baseboards and the tile work in the bathroom and laundry room. All stunning.

Brandon and his team were amazing! We love our new flooring and stairs!

Footprint floors installed stair risers for our basement stairs. The were fast and did a great job. Friendly and professional.

Quality work, good prices and a friendly and responsive staff more than willing to answer your questions and fully explain anything you may need! highly recommend!

Fantastic work by the team. I wish they would do more things and not just floors

Footprints Floors were recommended to us by a neighbor who is also a realtor, and we're very happy that we used them to install new flooring (around 1200 sq ft of vinyl planks). Brandon was very helpful during the planning process and gave us quotes on two different options without pressuring us in either direction. The project manager, Darrin, was friendly, responsive, and professional, and he dealt with a couple of after-install issues promptly and satisfactorily. The guys who actually did the installation did a fantastic job: excellent quality and all done in two days. Overall, we had a very good experience with Footprints Floors and we would recommend them.

Very Professional and Punctual .. Discussed upfronts ..contractors were knowledgeable .. all in all a good positive experience .. would recommend to friends and family

Working with Footprints Floors has been a wonderful experience. These people are true professionals JC Lawson Addition Waxhaw

I am happy to find a flooring company that checks all the boxes with their professionalism, quality, and value and one in whom I can recommend to my design clients. I used them on a recent hardwood flooring installation and couldn’t be happier with the results. I will use them again.

We had a very positive experience choosing Footprint Floors. Brandon is very professional, responsive, and a great person to work with. His team was diligent, hard working, and they did a beautiful job with floor repair and finishing. The floor looks like new again! Thank you so much for the best job possible.

We were very happy with Footprints Floors Charlotte. We had water damage and had to replace all the floors on our main level. Brandon from Footprints came and gave us an estimate. We agreed and scheduled the work. Darrin was our POC from that point on, and he was very communicative. He texted us the day before the crew was to arrive, and again that morning. Darrin and the crew arrived on time and immediately got to work. After less than an hour Darrin called for me. They had found structural damage beneath our subfloor and recommended we hold off on installing the floors, and have a construction company come out and take a look. He said they could continue to install the floors but it would likely cause us further issues down the road. I agreed with his recommendation. They even recommended a construction company to come out. Wolfe Construction did come out and they entered our crawl space and confirmed everything Footprints had said. Dee from Wolfe Construction said she’d like to shake their hand because so many companies would have just laid the floors anyway, and it would have come back to haunt us. Wolfe was booked 6 weeks out, so we had to put the floor installation on hold. We explained to Darrin and Brandon with footprints and they were completely understanding and accommodating. They came back two days after the construction work was completed, and then scheduled us for the following week to install the floors. Much to our delight, after such a lengthy process getting there, they knocked it out in one day and the floors look terrific! We are incredibly happy with the way they look, plus we can now sleep a little sounder knowing that the structural issues we were previously unaware of have now been addressed, and the house is all the safer for it. (We have a 4 year old and a 2 year old). We are also confident that the new floors will last for years, and have added value to the house. Plus, before all of this, our floors were very uneven (the house was built in 1973, so we just chalked it up to “it is what it is”). Now, after the structural work, plus some sanding and leveling Footprints did on the subfloors, our floor is far more level and even than it was. It was a long process (not Footprints fault) and we came out all the better on the other side. The thing that impressed me most is Footprints flexibility and willingness to take the longer, harder, but more secure path, as opposed to just laying the floors originally and being done with it. We are glad we came across them while searching for an installation company. After the floor installation was complete, Darrin came back out the next day and reviewed all the work. He spot checked and fine tuned a couple of things that needed it. We enjoyed a cup of coffee as he did so, and enjoyed talking to him and appreciated the due diligence he showed in making sure everything was as perfect as it could be. By the time he left, we were 100% satisfied with the work Footprints did. Everyone we dealt with from Footprints, from the owner to the crew, and in particular Darrin, who communicated with us throughout the whole process, were professional, kind, knowledgeable, honest people who were clearly experts in their field. I felt completely comfortable letting them in my home and would highly recommend them to anyone with any issues with their floor.