Broken Tile Replacement in Chicago

Quick, communicative, and amazing job! Truly know their stuff and treat you like their most important customer.

Before speaking to Kyle at Footprints I thought it was important for me to speak directly with a subcontractor who would personally be performing the floor installation themselves. In doing so it wasn’t clear that these other contractors really heard or would ultimately act on what I was saying, or whether they really cared, often hearing the common refrain “no problem.” Kyle was very effective at listening to and addressing my concerns throughout the entire process and then successfully passing the information and my concerns on to Rudy and Riamundo who followed through on those details during the installation. Effective communication, listening, understanding and follow through are paramount qualities, abilities and skills to possess and employ in order to translate the many details of the job into a quality, thorough execution of the installation. These qualities are not always easily found. I was out of town for much of the process and had to handle details remotely, by phone and text, making these qualities all the more important to my circumstance. Kyle and Footprints was extremely responsive to my phone calls, texts, concerns and needs and they made themselves available in a very validating, accommodating and prompt manner, directly addressing my concerns with excellent listening, communication and follow through skills that turned my vision into a fabulous result. Kyle will answer all of your questions; respond promptly, clearly, honestly, and concisely. He listens and follows through on the detailed execution. He will allow you to be as involved in the process as much as you care to be or take on matters independently. He stands behind his work and will not disappear. At least that was my positive experience. There exists the art and skill and craftsmanship of a Quality Installation as much as there exists the art and skill and relationship skills of Quality Customer Service. Kyle Battles and Footprints possess both. Many Thumbs Up !!!

We recently had our hardwood floors refinished and Kyle and his team did a WONDERFUL job! They were responsive, professional, clean, fair on pricing, and efficient. After an awful experience with a previous flooring company, Footprints Floors was able to come in and restore our floors. Highly recommend!

We couldn't be happier with the hardwood flooring refinishing job completed by Footprints Floors Chicago! From start to finish, the team demonstrated professionalism, courtesy, and exceptional skill. Our tired floors were transformed into stunning works of art, exceeding our expectations in every way. The attention to detail was remarkable, and the quality of work was outstanding. Throughout the process, communication with the owner Kyle was seamless; he promptly addressed all our questions and concerns. To top it off, Kyle's team completed the job a day earlier than expected! Highly recommend Footprints Floors Chicago for anyone seeking top-notch hardwood flooring services!

I worked with Footprints to refinish hardwood floors in my condo. Kyle's team did great work. They moved fast, and the results were exactly what I hoped for. Can't recommend them enough.

Great job and Kyle was able to meet my time schedule.

Kyle and team did incredible work! Our whole process from quote to dry beautiful floors was about a week, they made my hardwood maple shine again and made the whole process easy and smooth. I will be recommending them to anyone in my network who needs their floors redone going forward. Thanks so much guys!! Photos show the transformation from old to new in the same area of floor :)

Kyle and the team at Footprints Floors were truly wonderful to work with. From the quote to install, service was above and beyond. I had braced for a multi-day project, but to my delight the bulk of the work was completed in a single day. Our basement playroom has now been converted into a gym with a functional rubber floor, and we couldn't be happier with the result!

Excellent company. Beautiful work laying a tile floor in our kitchen in between other remodeling work being done. Very accommodating on scheduling. Efficient and very clean. Estimate = Final price. Highly recommend!

Kyle and his crew committed to the job on a fairly tight schedule and took care of everything in a first-rate manner. The work is beautiful, and the experience was as low-stress as you could want. They even had a terrific playlist!

Excellent service from estimate through to project finish. We were communicated with the whole way, we had one or two odd requests that were accommodated with ease, and the end result looks great!

kyle did an awesome job from start to finish. his team did my floors while i was on vacation and out of the house. they moved my furniture and put it back where it was (added cost but worth it). he kept me updated through the whole process and my floors and stairs look amazing!! and the cost was very reasonable. highly recommend.

Footprints Floors Chicago (FFC) did an excellent job refinishing a bedroom, stair treads and landings. FFC also replaced damaged floor boards in our 1920s era house and expertly matched the existing pine floor boards. We were greatly appreciative of how easy it was to work with FFC as they scheduled our job around the scheduling needs of our family. FFC were timely, efficient and did a great job with minimizing the dust from a very messy job. We will call on FFC when we are ready to tackle our next flooring related project effort.

Just worked with Kyle on flooring for our basement. Common sense pricing, very professional, flexible and responsive communicator, and high quality work.

Communicative, responsible and efficient. We had a great experience (we put luxury tile that looks like hardwood installed in our basement) and highly recommend.

Kyle at Footprints has done work for me twice in two different homes. His work is fast and excellent. He is wonderful at communicating and responding and if I ever need more flooring I can’t imagine hiring anyone else.

Excellent work. Tomasz was able to come in and fix all of the tile which was removed after a sump pump installation. I heartily recommend!

Very good service. Fast and friendly. Workers were clean and professional. Highly recommend

Kyle was so easy to work with and we couldn’t be more satisfied with our new kitchen hardwood floor. He and his crew were able to get the demo and installation completed while we were out of town for a long wedding weekend. Kyle was in contact with us every step of the way, texting photos to ensure everything was meeting our expectations. We came home to a gorgeous new finished floor. We would highly recommend Kyle and Footprint Floors!

Working with Kyle and David and crew was amazing. They were very responsive, communicative, reliable and did a fantastic job! The floors look amazing, I would highly recommend!