Quality Laminate Floor Installation in Nashville / Brentwood

The crew with Footprints was amazing to work with from the very beginning. I reached to them through thumbtack and the response was crazy quick. Tim and Kyle have amazing customer service and Marvin who installed our backsplash did a wonderful job. We will definitely be using them again when it’s time to do our shower !!

Saul and Carlos were great to work with. Carlos did a great job installing my backsplash tile. Saul was really great following up and making sure the job was done well. Thanks

I’ve had a great experience with Footprints Flooring. I had my cramped, stained, carpeted staircase replaced with a red mahogany, and I absolutely love it. Tim consulted me on the project, provided an estimate, and gave me some great guidance as I wasn’t sure where to start. I was able to schedule quickly and easily. Saul oversaw the project and provided some of the clearest communication I’ve ever gotten from a renovation/remodel service. He reached out to coordinate all of the details of the project including timing of the project, delivery of materials, and gave me thorough instructions for maintaining the stairs once they were done at the time of scheduling. He even came out to the house to sign for the materials on short notice because I couldn’t leave work at the time of delivery! The day before, he called to give me a time frame and answer any questions. The day of, he stayed onsite to communicate any necessary information while the crew got started and even checked in by phone when he had to check in on another project. He confirmed that the project was what I wanted and stayed reachable if needed. The crew was polite, professional and did a great job! Highly recommend!

Footprint floors is an incredible company as they under promise and over deliver! I am very grateful for their services and will continue to use them!

We are extremely happy with our floor installation by Footprints Floors Nashville! From the estimate to the finishing touches, the team was very knowledgeable and payed close attention to details. Highly recommend!

I highly recommend Footprints Floors! They did a wonderful job! They were very professional, took great care with my house, explained everything well, and were polite and courteous. I will definitely use them again.

We used Footprints for a tile install in our bathroom tile. They did an excellent job, looks fantastic. Everyone was very easy to work with they were happy to accommodate any small changes. Would recommend.

Saul did a great job, start to finish, helping us with a backsplash installation. All of our questions and concerns were addressed, making us feel super comfortable with the process. We'll definitely call them for any future projects.

We’re very happy with our second project from footprints!

Awesome job on our new shower floor!

Great work and great service! The team was very professional and Saul answer all questions/concerns. They work fast and efficiently. I would definitely recommend Footprints for any upcoming project.

Saul and his crew were always on time and seemed to know their craft. Communication was great with Saul texting me promptly to answer my questions. Very responsive and my old floors are beautiful again.

Saul and his crew were very professional and did a great job. I’m very pleased with my old oak floor’s new facelift. They are lovely and I recommend this Nashville company.

Footprints Floors installed tile on my outside rear patio and it turned out great. Carlos was very thorough and meticulous in setting and ensuring all looked good. Turned out even better than anticipated. From meeting with sales Rep, Tim; then working with the PM, Kyle, was good and professional experience. Kyle followed up with any questions and even came the day after to make sure it looked well and that I was satisfied. I’d recommend them for any of your tile or flooring needs !

Amazing experience with Footprints Floors Nashville. We renovated our primary shower recently, and Saul and Marvin were incredible to work with. They walked me through each step of the process and made sure it was exactly what I was wanting. Their attention to detail and overall excellence in their craft deserves these five stars!

Great crew! Timely, thorough and trustworthy. Highly recommend!

My floors look awesome! Footprints installed LVP in 2 rooms in our home. They were quick and neat, couldn't even tell they'd been there, except for my new floors. From start to finish it was a professional and pleasant experience! Tim came out and did the bid and Kyle was our project mamager. Both of them were great to work with, understood what we needed and made suggestions that were helpful. We'll be replacing all the flooring in our basement next spring, will definitely call Footprints to take care of it. HIGHLY RECOMMEND!!!

Excellent work done efficiently and carefully, with appropriate dust mitigation/protection and furniture movement prior to the start of refinishing. Reasonable price.

I needed a tub surround tiled within a week. I found Footprints Floors on Thumbtack. Not only did they deliver a beautiful job, they did it within days. Their communication is excellent. They are kind and courteous. Saul and his team saved the day. I highly recommend this company.

We had a wonderful experience with Footprints Floors. We had our hardwood floors refinished and they look great! Kyle, Saul, Miguel and the crew were experts and made sure the floors were perfect. We couldn't be happier. If you are looking for a company to refinish your floors, don't hesitate to choose Footprints Floors.

It was a pleasure working with Saul and Marvin on our tile flooring project. One of our best experiences with any home remodeling contractors. Everything went as expected. They were always on time, courteous and kept us informed throughout the process. They are very deserving of all the 5 star reviews. We plan to use them on our next flooring project.

Had a great experience with Footprint floors, they were communicating through the entire process prior and post work. Kyle was a great PM, he was informative and professional. Miguel was fantastic clean and thorough, did a wonderful job on my hardwood floors could not be happier.

Footprints Floors installed a kitchen backsplash for us and did a beautiful job. They came out and did a free estimate of the project's cost and how long they thought it would take. Josh helped us get the project set up and sent us an exact list of the supplies we needed to buy and we had zero issues. Kyle oversaw the work and was very nice, communicative, and easy to work with. Our installer, Marvin, did such a beautiful job and finished the entire project in a little over a day. This was the first home project we've ever had done and Footprint Floors made it such an easy and painless process. We are super happy with the results and will definitely use them again!

Footprints Floors refinished the floors in our house and did a wonderful job. I definitely would recommend them to my friends and family for any flooring needs. Saul was the rep that we worked with and he was great as well. Kept us up to date on the project and answered all our questions.

Footprints Floors did a fantastic job putting a new tile floor in my kitchen. All the cuts and notches were clearly done by an experienced craftsman, and they use a leveling spacer system that helps deliver impeccable results. I could not be more pleased.

The crew that installed the floor was so professional. They put extra effort to keep the dust down and have little clean up. The process was smooth and looks amazing. I have already contacted several friends and gave them information to call Footprints. Thank you for a beautiful floor!

We are so happy with the work and work ethic of these guys. The communication was great throughout the whole process. Josh, the owner, came to give us the initial estimate and was so knowledgeable and forthcoming about all the steps involved. Kyle, the project manager, was so good to make sure everything was going as planned and that we were happy. And, Marvin, their tile setter, was absolutely the best. He also cleaned up at the end of every day. 100% recommend this company!

Footprints Floors was a highly recommended referral from our community message board. I’m happy to share that they lived up to the referral. Our project was immediately scheduled and the team showed up ahead of time on the date. They were professional and focused on completing the job. I even received a manager call inquiring about my immediate satisfaction. I look forward to working with FF again!

This was a great experience from beginning to end.

Saul got to me asap and got started on the project the next day. My resurfaced floors and staircase look fantastic. The price was very reasonable considering the time and effort that was put in. Highly recommended

At every point of contact, every member of the Footprints team was polite and professional. Our new home had some major surprises that complicated the project, but Saul went above and beyond to help. My wife and I were on a tight budget and timeline, and he was able to wrangle a huge and difficult project while keeping everything within budget and on schedule! We were shocked at how well he managed the project. Most importantly, the work was astonishing, and the quality was well beyond our expectations! I highly recommend Footprints!

Footprints did a great job with my space. It was not a big job but they were attentive, professional, and courteous. They arrived on time were conscientious about cleaning up. And did a great job of installing vinyl plank flooring for me.

Great craftsmen who put our floor back together- looks like it never happened!. Price a little high end but excellent work!

Top notch! They took on a small project and went above and beyond in communication and completion of the project. Highly recommend!

Footprint flooring did an excellent job in repairing by damaged wood floors in the kitchen. They are very professional. They worked with me and was patient about scheduling around my schedule. They left my home and area they were working in clean. They kept me informed of the process. I would definitely recommend them and use them again.

5 STARS!! We had a flawless experience with Footprints Floors. We had hardwood installed on the upstairs of our home, which included Footprints moving the furniture to accommodate the installation. I was a little concerned about how they would move the furniture out of the rooms since much of our furniture is large and/or heavy. They assured me they would take care of it, and they did. They simply moved the furniture to one side of the room, installed hardwood, moved it to the other side to finish the installation. The installation was perfect. The floors look great as do the transitions where needed (top of the steps, against the banisters, etc). This process was much easier than I expected. I highly recommended Footprints Floors, in fact I have already recommended them to multiple friends who are getting ready to install flooring. Special thanks to Austin for all his work coordinating on the front end (estimates, purchasing of flooring, flooring delivery) and Saul for his management the week of the installation. The team hustled and had our big project complete din 3 days! Super impressive!

I just wanted to give a huge shout out to foot prints flooring. They did an amazing job. We just bought a house with a back splash that was very outdated. They had there crew out asap and within three days we had an entire brand new amazing looking backsplash. We could not be more pleased , thanks so much and we will definitely use FPF in the future for more home remodeling projects.

we brought in footprints to rectify some damage from another contractor and they were able to remove the damaged wood flooring and reinstall new tile. it looks like it was always there and was an intentional design decision, they did a great job

I had a great experience with Footprints Floors. The crew arrived when they said they would and were very respectful and did a nice job on my kitchen. Also, went above and beyond to make my transition pieces thinner so they would blend in.

Marvin did an amazing job installing our kitchen backsplash and powder bath floor. We have had several issues over the past couple months with different vendors as we’ve been renovating so I’m always nervous when a new vendor comes into my home but I could not be more happy with the quality and efficiency of work. Highly recommend Marvin with Footprints Flooring!!

Our experience with Footprints Floors was top notch from day one. Josh, Saul and Miguel were so easy to work with. Very professional, always communicated and helped in so many ways. Highly recommend and will use them again for any future projects. Oh, and they had the best bid 😃

Footprints Floors did an awesome job refinishing my floors. They took the time to make sure the floors matched previous color and were very careful moving the furniture. They even came back to redo a spot where my dog left paw prints! Miguel and his crew worked hard and efficiently. They were very polite and cleaned up when finished. Saul was very communicative which made the process easy. I would very definitely recommend this company and would use them again.

Prep and installation were excellent. Attention to detail was outstanding.

I've been in construction for over 20+ yrs. These guys did a fantastic job. They removed our furniture, installed new hardwood where we had tile, refinished our floors and moved furniture back in place. Saul kept in contact with pics, texts and calls during the entire process and answered all our questions during and after completion. I highly recommend these guys and would use them again.

They. Right on time and helped with things. They were professional and very kind. I would highly recommend them.

I am so thankful to Saul for organizing everything for my LVP install and ensuring all was going smoothly throughout the installation. Saul was a pleasure to work with and was very communicative and prompt. He checked in and followed up and was able to accommodate the specific things I wanted (something NO OTHER installers who quoted me could do) saving me a lot of stress! And to Wilson and his crew…another huge THANK YOU!!! They did phase 1 of my install last year and I was really hoping to have them again for phase 2. When Saul confirmed it would be then, I knew I was in good hands! They are a very hard working group!! They stayed an additional 2.5 hours (making for an almost 12 hr workday!) making sure my additional requests were complete. They are very punctual, professional and I love that they put an emphasis on putting things back exactly as they were and maintaining a clean worksite throughout the install. I just can’t say enough about everyone involved!! Oh, and I should add, their pricing FAR exceeded every other company I asked for a quote from!!! They were also the ONLY company able to accommodate exactly what I wanted! Highly highly recommend!!

I used Footprints Floors for a recent outdoor patio project. They put down travertine paver tiles for me and exceeded my expectations in terms of quality of work, cost effectiveness, and thorough communication throughout the duration of the project. They did such a great job on the patio tile that I asked them to do new tile in one of our guest bathrooms. They did a great job on that project as well. I plan to utilize their services during two more bathroom remodels. I highly recommend Footprints Floors!!!

We recently had Footprints Floors remove old carpet and refinish the hardwood floors that were underneath the carpet. Austin clearly explained what would be entailed and arranged for the work to be done. Email communications were helpful in preparing our space for the work. Kyle was the crew supervisor, and he was responsive to my questions and requests. The floors are absolutely beautiful! We are very satisfied with how well Footprints Floors completed our project.

All the staff did an amazing job! Everything was completed within a week of me going on Angi’s List (Getting estimates, set up work appointment and two days install) The installer Marvin did a beautiful job. We plan on using them again when we remodel other projects also!

Very professional team from start to finish. They communicated floor progress daily with pictures. Floors, stairs, and railings turned out beautifully. Couldn’t be happier with Footprints.

work comlpeted quickly and done well. would use them again.

Omg these people at this company are simply amazing! They did 2 main floors in my newly built townhome. They were fast and did the best work. I am so happy with Footprint Floors! Thank you so much.

Footprints, outstanding job, sanding, staining and finishing my oak hardwood floor. Then when there were a couple of incidents like furniture, scratches and stains, they responded quickly quickly and efficiently.

Had a great experience with Footprint Floors. Our project involved 3 phases, which Austin was able to price separately, Saul was our project manager for phase 2 and did a great job of communicating without the project. Miquel and his crew were efficient and able to get the job done in a day less than anticipated. Love the Floors. Phase 3 later this Fall

Had Footprints Floors install the backsplash on my new house. It turned out great! They were very professional and easy to work with. Very prompt in responses and getting the free estimate done and they were able to get the work scheduled very quickly. It took Andy one day to complete the backsplash and he did amazing!

We had our hardwood floors refinished and from start to finish the customer service from Footprints Flooring was phenomenal. Saul came out and prepared our quote and reviewed with me prior to leaving. We were having other work done at the house so it took a while for us to be ready to set a start date. I asked Saul to reach out on certain occasions to see where we were and he did. A few days prior to starting the project they came out a placed sample colors on the floor for us which was absolutely necessary because the shades can look completely different from the display colors once on the floor. When we decided all of our top picks wouldn’t work Saul suggested we try one more color, and it was perfect for us! The crew and Saul arrived on time to start the work. Miguel was the crew manager and they got right to work. We rented a local Airbnb so we were able to stop by frequently to check out the progress. Once complete Saul did a final walk through we us and there were a couple of spots we needed addressed and those were promptly handled. We are so happy with the final results on our floors!! The communication and and customer service we received from Footprints Flooring is the best we have experienced with any company we have ever worked with. I highly recommend them to anyone for their flooring needs.

Kyle and team were great! I love the way my new floor looks! I would definitely work with them again.

Josh and his team are amazing! We damaged a hardwood floor with a piece of heavy furniture and it looked irreparable. Less than 24 hours later, it would take special glasses to see the mark and the price was shockingly, amazingly fair. So fair, in fact, I feel I probably owe them a favor.

We hired Footprints Flooring to redo the floors in our historic 1940’s home. The previous owners had removed the original hardwood floors and replaced with cheap flooring and carpet which was in pretty bad shape. We were dealing with a few very uneven floors and quirky parts of the home due to its age. The team at F.F. were so reassuring and went above and beyond in addressing our concerns, and were able to completely level out the floors while installing our new oak flooring. The finish work is really remarkable, and you can tell how much time and care they took while installing. We couldn’t recommend them more, and will definitely be calling them when it comes time to remodel our bathroom floors. Thank you!

Great experience, very good craftsmanship. A job well done, I would definitely recommend them.

Saul and his team did a great job with my kitchen back splash and bathroom. They were punctual and attentive. Friendly and professional. Great service I would recommend and I will work with them again if I need any more tile work.

Great experience from start to finish working with Footprints Floors. They rescreened the hardwood floors on the first floor of my home and removed all the furniture and returned twice to put back the furniture after 24 hours and the carpets after 3 days. Their work was diligent and well executed, and they were a pleasure to work with.

Footprints Floors sanded and refinished the hardwood floors in my kitchen and foyer. The workers did an awesome job.

Josh, Saul, and Miguel and the crew were absolutely amazing to work with. They were efficient, hard working, conscientious, and did a fantastic job on all my floors. Highly recommend this group!

We have used Footprint Floors for two large flooring projects with different flooring materials over the past 4 years. Saul and his crew are skilled, knowledgeable, communicative, efficient, and professional. For both projects, the cost was an excellent value for the quality and quantity of work. We highly recommend Footprint Floors!

I used the “Thumbtack” app to find this business - as I was searching for someone to install tile backsplash in my kitchen. The business messaged me back on the app - which I missed - so they followed up with a phone call (which I appreciated). I spoke to someone named… Kyle… I think… to schedule my in home quote. He set me up with someone named Austin who was to come out the next day. The day of the scheduled quote - Austin text first thing saying he had a personal situation to deal with and asked if we could reschedule - which was totally fine. So, we reschedule for the following Tuesday at noon (I had to move my work schedule around to accommodate this appointment, but was okay doing so because I want to get the tile up). I text and called Austin (at the number he text me from the previous week) the morning of the rescheduled appointment to confirm - but I never heard back. Around 12:30 (because he was due at noon), I decided to call the business phone number listed in the Thumbtack app to see if anyone could get me an update on Austin’s ETA. When I called this time, I spoke to Kyle again, I believe (sorry if I’m getting the name wrong). Kyle had no record of my rescheduled appointment - and suggested I try to contact Austin myself. I let him know I already tried that - with no success. He (Kyle) said he’d try to contact him and get back to me. I never heard back after that (two days ago). All in all, I’m on the search for another business to help install - but just wanted to share my experience here so others could be informed of the lack of professionalism and follow up from this company. To the business - I appreciate that you all do free in home quotes (that’s very helpful for someone needing work done) - it just is unfortunate that you chose to ghost a potential customer. Thank you for your time and attention to this matter. Update (5/9 @ 11:30am): just spoke to the owner of the business who was unaware of the above mentioned situation. I appreciate the call and explanation. He offered to come out and personally do an estimate for us - so we will be proceeding with that plan. Again, thank you for the call and making it right - that means a lot. Also, Austin called to rectify the situation as well - which was unexpected but really appreciated. Overall after we get through the estimate process and come to a conclusion, I’m happy to update the overall rating. Update (5/14): Josh came out and did an estimate for us. I appreciate the quick turnaround and attention to the initial issue. All in all, the quote was higher than I anticipated (more than I paid for the tile itself) - and I’m sure this will be a similar story regardless of who gives the quote, so nothing against this business (I understand time and labor costs have to be accounted for). Thanks!

I have used Footprints for 3 flooring projects and 1 tile project and they are one of the best contractors I have worked with. Everyone from the estimators, project managers, and installers were excellent. Could not recommend them more!

Great flooring company .Highly recommended. On time , awesome work and very organized . Thanks !

Hired to complete a project that was not finished by first contractor. They did an amazing job , cleaned after them and a lot of attention to detail.They came for a walkthrough and showed on time

Nothing but patient professionals from start to finish. I love my new backsplash! Thank you!!! Highly recommend!

Footprint Floors did a great job on our sanding and staining of pine floors. We had some water damage in one area, where the they had to be replaced. They took our dark finished to a lighter finish and I’m completely happy with the final product. They were very knowledgeable and could explain water versus oil base with the pros and cons of each. Saul always communicated with us on the timeline and followed through with what he said he would do. The workers were very courteous and easy to work with. I would highly recommend this crew to anyone. I even found a nickel on the countertop after they were finished. Definitely a crew with high integrity!

Quick, professional, and meticulous! Always on time, easy communication, and great customer service!

Highly recommend!! From beginning to the end they are so friendly, puctual, efficient and hard working! Nit to mention my floors look great!!!

We recently had the pleasure of working with Footprints for LVP upstairs and hardwood staircase. The project manager and team did a great job matching the hardwood stain to the color of the LVP we picked out. They communicated well regarding start and end times and always showed up when they said they would. They were also very reasonably priced compared to other quotes we received. We couldn’t be happier with the finished project and will definitely be using them again for our downstairs in the near future.

Visiting from out of town and I noticed my 99 year old mother's floors were sagging. Spoke with Austin that came out immediately and gave an estimate. Austin, Kyle and the work crew did a wonderful job and the floor look AWESOME!. I would 100% recommend this company in the future.

Austin, Kyle and Marvin were quick to respond and performed our repairs quickly and well. I recommend them!

Very pleased with Footprint Floors-Nashville good/timely communications , clear expectations , and delivered ! Saul was our project mgr who lead a solid project team. They respected my home, good work flow, kept me informed throughout project and cleaned up. My outdoor screened porch floors look great.

Saul and his crew did an amazing job on our hardwood floors. They had been damaged and were restored and look amazing. Saul is also great at communicating with customers. I would highly recommend this company.

Footprints Floors did fantastic work, refinishing our hardwood flooring after it had been damaged. The floors look brand new and I would recommend them and their team.

Very pleased with the flooring footprints did for my home. Fast an efficient work, Saul did great overseeing the project and helping me out any way he could. I highly recommend this company for your flooring needs!

Footprint Floors did a phenomenal job on my original 1930’s house hardwood floors. I was at first hesitate to move forward with the patchwork, repair and finish of the floors, but am so glad I did. Saul was my point of contact throughout this process and his team really delivered - I can’t recommend them enough. I’m only bummed I didn’t do this sooner since it turned out far better than I could have imagined. They’ve won my business, that’s for sure. Thanks again Footprint Floors! See the pics for before and after.

They did a fantastic job!!! Renovating my kitchen floors

Had hardwood floors installed. Excellent experience with company and installation crew. Arrived on time, cleaned afterwards and move the furniture back in place. Would highly recommend Footprints Floors Nashville. Thanks to management Josh & Saul and Wilson and his crew.👍 Garen Post Fairview, TN

Saul and his team did a phenomenal job replacing our old carpeted upstairs with vinyl, completely changing the look and feel of our house. It’s like we moved into a new place without all the pain of packing. 100% recommend Footprints!

Saul and his team did a phenomenal job replacing our old carpeted upstairs with vinyl, completely changing the look and feel of our house. It’s like we moved into a new place without all the pain of packing. 100% recommend Footprints!

We had a great experience with the team! They were fair and did excellent work! We love our tile floor and will reach out to them again when we are ready to refinish our wood floors.

Kyle and crew were so great to work with. We had our master bedroom red oak wood floors refinished to a more natural/white finish and they did phenomenal job. Allowed us to see a few different sample areas and were patient while we chose. Will definitely be using Footprints again when we're ready to do the whole house.

Our experience with the team at Footprints Floors was amazing - they were professional, courteous, responsive and our floors have never looked better. I would hire them again in a heartbeat!

Our experience with the team at Footprints Floors was amazing - they were professional, courteous, responsive and our floors have never looked better. I would hire them again in a heartbeat!

Everything. Always on time and very informative and helpful and friendly. Answered all my questions and was very knowlegable about the project. Saul and his crew did an outstanding job on an unusual and difficult project. I am totally happy with the completed project.

This was a great experience working with Footprints. They were prompt and worked diligently to perform an outstanding job on an unusual and difficult project. I could not be happier with the results. I would certainly recommend them to anyone needing a flooring project done. Thanks Saul and crew‼️

The team and Ruben did the most excellent work and would DEFINITELY, be using them again and recommend Footprints to everyone! Thank you

Excellent work, could not be happier with our floor repair

Footprint Floors done an amazing job on my hardwood floors in two bedrooms downstairs. From beginning to end, Saul provided a high level of customer service. He was prompt in replying to the initial request and was patient when an issue arose in which we had to delay the project start time two months. The installation crew was professional! They covered up the existing hardwood floors and put plastic up to protect the furniture. Once that was done the work began. All went smoothly, Saul was either on-site or checking in by text or phone call. I love my floors and will definitely use them when I refinish my “older” floors.

I had a small job, I changed out the vanity in the powder room leaving dark marks where the stain had not been updated. I spoke with several floor companies and was told it might not look good unless the entire room was redone. Footprints floors was the only company that mapped out a plan to make sure the floor would turn out great. They came yesterday, and were able to knock out the job in a timely manner and it turned out GREAT! You can’t see where the old floor was at all.

We are beyond satisfied with our refinished floors! We would work with them again in a heartbeat. The floors turned out better than we expected, the entire process was smooth, and the team we worked with was amazing. Saul communicated with us the entire time and helped us throughout the project, and Miguel and the rest of the team were phenomenal. Everyone was really friendly and professional. Thank you, Footprints Floors!

From start to finish, Josh and his team at Footprint Floors of Nashville surpassed my expectations. His team removed existing commercial carpet and replaced with luxury vinyl plank flooring. The team as well installed a new ceramic tile backsplash in the break room. The results were fast and exceptional!

The Foot Prints company did an excellent job. They came out and gave us a price and within a few days began on our back splash and then a couple of days later started on refinishing our floor. They did an excellent job. They kept their word on price, start date of project, and finish date of project. Also, never left a mess in our home. Everything was cleaned up after and they were professionals from start to finish. It’s hard these days to find a company that sticks to their word and they did. If I could give them 100 stars I would. You won’t regret hiring them.

Great overall experience. Saul was very punctual, straight forward and went the extra mile to answer any and all questions. Highly recommend for your flooring needs.

Footprints repaired our wood floor in the kitchen. The team reached out the afternoon before and arrived on time. The leader of the team gave me his card. They were friendly and polite and most importantly did a wonderful repair job! We are having them install a new backsplash next! Would definitely recommend!